
Varsity Lincoln
Novi, MI
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I took my car to Varsity Lincoln for an oil change and a few other minor things today. The service was great starting with Bill Hardin who made everything happen, Rudy and Amy and the body shop, the ladies few other minor things today. The service was great starting with Bill Hardin who made everything happen, Rudy and Amy and the body shop, the ladies in the cashier area who had my car brought to me, and ending with a friendly hand shake from Pat Stevens the Service Manager, who I haven’t seen in what seems like years. My wife usually takes our cars in but Pat did remember me by name. We have leased all of our cars from Varsity since they opened 30 years ago and always take them there for any service. More
If you are looking for a dealership you can have for life, this is the place. The GM Jerry is great, Karen and her brother Rich in sales have been my go to people for decades, they are truly the best in life, this is the place. The GM Jerry is great, Karen and her brother Rich in sales have been my go to people for decades, they are truly the best in the business. Bill in service is amazing. Do yourself a favor and check them out, you will not be disappointed. More
I have had service done at Varsity Lincoln in the past and have always had good service there, so I decided to look through their online inventory while considering a new purchase. One just so happened t and have always had good service there, so I decided to look through their online inventory while considering a new purchase. One just so happened to catch my eye so I headed in the following morning. I met with Jere (general manager), Mario (sales), and Stephen (financing). They were nothing short of friendly, kind and professional. Jere quickly became someone who I adore, he's a very genuine and wholesome gentleman who took great care of me as well as my family. Mario and Stephen were enjoyable to speak with and both had me laughing almost instantly. My experience was complete but also timely. I test drove the vehicle, decided to purchase it and headed over to financing to review my options. I was in and out within a little more than an hour; I was able to trade in my old vehicle and drove away in my new car. I noticed shortly after leaving that there was one speaker that was blown...no worries there! I called Jere and let him know and he set me up with an appointment to get it replaced. I have purchased a handful of vehicles in my lifetime, but I must say this dealership is top notch. This is a place that you will go once and will always go back to for future purchases. Varsity Lincoln and their staff treat their customers more like family instead of clients. I highly recommend this dealership! More
We worked with Sam yesterday to buy a dream car! He was absolutely fantastic from the moment we opened our car door and walked on the lot. He was beyond helpful and not one time did we feel pressure He was absolutely fantastic from the moment we opened our car door and walked on the lot. He was beyond helpful and not one time did we feel pressured. He truly made the car buying experience delightful and beyond easy. Stephen in Finance was friendly, helpful and very informative. Jere, the manager, also took time with us just to make sure that we felt supported by the staff at Varsity. We would highly recommend Varsity Lincoln if you are in the market for a car. We are so very happy with our purchase and experience! Thanks Sam, Jere and all the folks at Varsity Lincoln! More
I was greeted in a timely and professional manner. Joe in the service department took my order and explained all the details. He was friendly and very considerate of what I needed done to my vehicle. Joe in the service department took my order and explained all the details. He was friendly and very considerate of what I needed done to my vehicle. A big thank you to him and the rest of the folks that maintain my car. More
We brought our Ford Flex to this dealer for an oil change prior to a trip. While we were on our way out of town, we heard a scraping/draging sound from under the car. We stopped in a Speedway gas station to prior to a trip. While we were on our way out of town, we heard a scraping/draging sound from under the car. We stopped in a Speedway gas station to find the Front engine cowling (needed to be removed to change the oil) only had one of four screws holding it on! I had no tools so I borrowed some pliers from a maintenance truck getting gas. 'I' fixed the issue laying on the ground by the gas pumps. I then called the dealer & spoke to the service manager. He said he'd look into it & call me back. Never got a call! Then a day later, I stopped in & spoke to the 'General Manager'. He said he'd look into it. No Response as of this note. If they can't handle someting a 'simple' as an oil change, 'Be Afraid'! Be VERY afraid! I will not be returning my car to them for ANY Maintence! They seem to be apathetic to customer concerns, I think they just don't care! More
I am a first time buyer, and didn't have a specific dealer in mind when shopping around. I came across Varsity's website, looked through some of their inventory using filters, and came across the 2020 dealer in mind when shopping around. I came across Varsity's website, looked through some of their inventory using filters, and came across the 2020 Ford Fusion SE. I was skeptical at first about the car because it's a Ford, and all my friends were telling me I shouldn't get it. Obviously they didn't know what they were talking about, because this Ford kicks butt. I love it. It has low miles and the previous driver loaned it out, getting maintenance done on it frequently. This would be my 3rd car, that isn't a hand-me-down, and it's very nice. It's comfortable, has a nice modern interior, climate control, and other neat features. My salesman was Sam Jamoua. Sam was kind and understanding throughout the process, from start to finish. Initially I had some concerns about my ability to go through with the sale, but Sam assured/convinced me that this was a deal I couldn't pass up. I took the deal and have no regrets. I would strongly recommend Sam to other customers. I also worked with Michael Maltese for information on my payment and questions relating to the vehicles warranty. Michael is great at what he does. He's very kind just like Sam, and listens to your questions or concerns, providing detailed answers. He seemed passionate about his position, as well as customer satisfaction. More