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Varsity Lincoln
Novi, MI
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From the first time that I called the dealership until I drove away in my new car, Lana was great. I did not expect the experience to go as well as it did. I kept praying asking God for a miracle because I drove away in my new car, Lana was great. I did not expect the experience to go as well as it did. I kept praying asking God for a miracle because I had so much negative equity and God answered my prayer. I would suggest anyone trying to trade in your vehicle with negative equity wait until Black Friday. My truck had a discount of $11k. It's worth the wait for me. When Lana called and told me that I was approved, all I could do was thank God. When I met her, she was very positive and she wanted me to get the SUV that I desired. She didn't call me trying to give me anything else. There was never a disappointing moment during the entire process. While I was waiting in the lounge, I enjoyed the snacks and talking with some of the other customers who all had a warm and welcoming attitude. There was one guy who worked there that I was talking to, he was so friendly that I thought he was a customer, but he was the guy who worked in the repair shop, he loved sports and I enjoyed listening to him talk. It was overall and very nice experience. I didn't feel rushed or ignored as I have felt at other dealerships. I love my 2020 Lincoln Nautilus. It's an upgrade from my 2015 Lincoln MKC. The MKC was my first Lincoln, I switched from BMW and that was the best decision I could have made. I had over 200k miles and my MKC and it never broke down on me. I have driven all across the world in that MKC. So I look forward to my journey in the Nautilus. I am confident that I will love this truck just as much. With all the bells and whistles, it's most definitely an upgrade. The guy in the finance department sold me the best warranty on the planet. I'm telling you Lana and her crew owes me nothing. 10 star ✨ all day. More
Varsity truly lives up to its presidential award status. The service writer Brandon continues to keep me in the loop on any concerns on my vehicles without having to contact him. He is extremely knowledgeab The service writer Brandon continues to keep me in the loop on any concerns on my vehicles without having to contact him. He is extremely knowledgeable about the product and sensitive to the customers time constraints. The entire Varsity team is outstanding! More
Excellent Service before the sale Rich Jeleniewski and Lisa Damico provided everything needed to complete this sale. Very professional and pleasant to deal with . This is my fourth or fifth Lincoln with n Lisa Damico provided everything needed to complete this sale. Very professional and pleasant to deal with . This is my fourth or fifth Lincoln with no issues. Paperwork completion was flawless. They are the best. More
Lisa did a great job of responding to my initial inquiry and providing details on applicable and available vehicles. Judd then took over when we came to view the vehicle and was a pleasure to work with. Onl and providing details on applicable and available vehicles. Judd then took over when we came to view the vehicle and was a pleasure to work with. Only part that could have been improved was the paperwork portion. Had thought the paperwork would be ready when I arrived to purchase the vehicle as I had talked to Steve the day before but it was not. I believe he wanted to pitch additional warranties again that I had already mentioned I did not want. Will buy more vehicles here in the future. More
Three years ago I purchased a preowned 2019 Ford Escape from Varsity Lincoln for my daughter. I worked with Jeri Law who made the purchase process wonderful. This year for Christmas, I decided to give my from Varsity Lincoln for my daughter. I worked with Jeri Law who made the purchase process wonderful. This year for Christmas, I decided to give my daughter "the gift of safety". Working with service consultant Brandon Sobiesiak, I was able to get new tires, brake job, oil change and safety inspection. The work was performed quickly, professionally and below budget. Brandon and his team were extremely professional and far exceeded my expectations. I will be a customer for life! More
I received excellent service when I brought my Corsair in for a safety recall and also had "The Works" package done. Terrilynn Green and Bob the shuttle driver were very efficient and pleasant to work with. for a safety recall and also had "The Works" package done. Terrilynn Green and Bob the shuttle driver were very efficient and pleasant to work with. The repairs were completed way ahead of the "proposed time" because of Terrilynn's persistence and ability to find the right person to things done! I've been a customer of Varsity for over 25 years and the personnel have changed with the exception of Karen Sabatini who helped my wife and I purchase and/or lease several vehicles over those years. My point in saying this is "the new personnel have continued to be very personable and professional"l!! More
This is my second lease from Varsity Lincoln. I have worked with Jeff Nickoloff both times, who gave a flawless delivery. The paper work was completed quickly, and I was on my way. I highly recom I have worked with Jeff Nickoloff both times, who gave a flawless delivery. The paper work was completed quickly, and I was on my way. I highly recommend. More
My experience at the Varsity Lincoln Center today was very professional and pleasant. From the front area employees to the service staff. Mike in particular was very helpful. He was able to quickly re very professional and pleasant. From the front area employees to the service staff. Mike in particular was very helpful. He was able to quickly resolve my issue and I left once again feeling the I made the right choice to be part of the Lincoln family. More