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Varsity Lincoln

Novi, MI

4.9
423 Reviews

48251 Grand River Ave

Novi, MI

48376

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Showing 423 reviews

January 11, 2025

The dealership has very good servic Consultants, friendly, knowledgeable and professional. I like this dealership. More

by kais401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Sobiesiak
Jan 13, 2025 -

Varsity Lincoln responded

Thank you for sharing your experience! We're happy to hear that you found our service consultants to be friendly, knowledgeable, and professional. Your satisfaction means a lot to us, and we truly appreciate your kind words. We're glad you like our dealership, and we look forward to serving you again in the future!

January 04, 2025

Took car in for oil and tire rotation and was informed there was two outstanding recalls camera and epa sticker, sticker was done already and I would schedule camera work after new year. Was told oil and More

by Ronhicks048
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept., Mazen Amir
Jan 09, 2025 -

Varsity Lincoln responded

Ron, we apologize for the confusion and any inconvenience you experienced. Your feedback is important to us, and we'd like to resolve this issue. Please contact Pat Stevens, our Service Manager, at 248-866-4269 so we can address your concerns directly and make things right. Thank you for bringing this to our attention.

December 23, 2024

I was very happy with the repair work of your body shop. My car looks and drives like a brand new car. The entire staff, especially Rick, Amy, and Chris made my visit memorable. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick, Amy, Chris
Dec 26, 2024 -

Varsity Lincoln responded

Sharon, Thank you so much for your kind words about your recent experience with our body shop. Providing excellent service is our top priority, and we’re so glad that Rick, Amy, and Chris made your visit a memorable one. We appreciate your feedback and, if you should ever need us again, we're here for you!

December 20, 2024

Taylor and Amy over at the body shop are my girls! They are the best so knowledgeable in the business and I trust them with everything ! They are the best I will always refer my peeps to varsity Linco More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Erickson / Amy beauchamp
Dec 23, 2024 -

Varsity Lincoln responded

Thank you so much for the amazing feedback, Ken! We're thrilled to hear that Taylor and Amy have earned your trust and loyalty. It's wonderful to know that their knowledge and expertise stood out to you. We truly appreciate your referrals and look forward to continuing to provide you and your 'peeps' with the best service possible. See you next time at Varsity Lincoln Collision Center!

December 18, 2024

My experience was amazing. Amir was a joy to work with. I love my car and the service was exceptional. 100% Luxury experience for sure. More

by INFO@TMARIEGREENE.COM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike, Mazen Amir
Dec 19, 2024 -

Varsity Lincoln responded

Thank you for sharing your amazing experience! We’re delighted to hear that Amir provided exceptional service and helped make your car-buying journey a true luxury experience. Your kind words mean so much to us, and we’re delighted that you love your car. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Enjoy every mile in your new ride!

December 14, 2024

Took my car in for service. What used to be called "The Works" package. I told them up front the engine coolant was low (below MIN line), and the tires needed air. I got the More

by samburgy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service rep.
December 07, 2024

I had an overall very good experience selecting a new vehicle from the dealership and support staff. Mazen was very professional and assisted me in the various details of the new vehicle and it's operati More

by EDSCHAERER1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Micheal and Lisa, Mazen Amir
Dec 07, 2024 -

Varsity Lincoln responded

Thank you for sharing your positive experience with us! Providing excellent support and ensuring our customers feel confident and informed about their purchase is our top priority. It's wonderful to know that Mazen made the process smooth and enjoyable for you. Congratulations on your new vehicle! We look forward to serving you again in the future!

December 02, 2024

Outstanding work on my Lincoln winter tire swap and oil change by technician Cess Jackson and Service Advisor Bill Hardin. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Bill Hardin and technician Cess Jackson
Dec 03, 2024 -

Varsity Lincoln responded

Dave, Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that Cess and Bill provided outstanding service during your recent visit. We'll be sure to pass along your feedback to both of them—they’ll be delighted to know their work made a positive impact.

November 23, 2024

My experience using Varsity Collision Center in Novi/ Wixom was outstanding. I had an unfortunate accident when I was backed into by another car, and Varsity Collision made this inconvenience be as easy More

by Cortney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor and Amy
Nov 25, 2024 -

Varsity Lincoln responded

Cortney, Thank you so much for the kind words! We're so glad to hear that Taylor, Amy, and the team at Varsity Collision made what could have been a stressful situation much easier for you. We strive to provide top-notch service and are happy to know the repairs and courtesy car made everything more convenient. We truly appreciate your recommendation and hope you won’t need our services again under similar circumstances, but we’ll be here if you do!

November 22, 2024

I am a stickler for good service and we had a great experience with Sam Jamoua . He was very knowledgeable on every question we had regarding the car and all the paperwork . The whole dealership was v More

by garyrj607
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Jamoua , Mazen Amir
Nov 25, 2024 -

Varsity Lincoln responded

Thank you for sharing your experience! It's great to know that Sam provided such knowledgeable and attentive service and, our entire team made your purchase smooth and enjoyable. We appreciate your kind words and look forward to assisting you again in the future!

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