Vanguard Kia of Arlington

THIEF If I could give zero stars I would. Before I get out of my car I check to make sure certain items are still there before locking my vehicle and walkin If I could give zero stars I would. Before I get out of my car I check to make sure certain items are still there before locking my vehicle and walking away. Everything went great up until it was time to get my car. I went in for a scheduled oil change appointment at 2pm on 7/5. I was told it would take an hour to an hour and a half for them to complete my car. I requested for a ride back to work since I was on my lunch. 4pm comes around and I have not received an update on my vehicle. So I reach out to the advisor Tim Barnes that was working with me. He tells me they ended up having to do a warranty reprogram to my ECM software on my car and then gives me a list of items that also need to be done to my car. I end up getting my car back at 4:45 pm. I get into my vehicle and before driving off I check my center console and my personal item is no longer where it was left at drop off! Now again I went in for an oil change nothing else, there was no reason for anyone to look or get into my center console. I addressed the issue with the service advisor Tim and the first thing he says to me is "well we don't have any theft issues around here" and that the gentleman who worked on my car was already gone for the day, imagine that! Well obviously they do have a theft issue otherwise my personal item wouldn't be missing from my vehicle! He requests that I wait here, while waiting for him to return I go through my vehicle just to make sure they didn't put it somewhere else. He comes back with the Service Department Director Jason Conley, who was very unfriendly and tried to make it seem like I was lying. He and another gentleman start searching through my car even after I told him I had already checked the vehicle, once again making me seem like a liar. The director Jason tells me he will be back. I sit there waiting for at least 20 minutes before I just go inside looking for him (Jason). The director Jason comes around the corner in the office and tells me "we have searched all the techs tools boxes and the detail bay, your item is not here." I tell him it doesn't just get up and walk away or vanish like that. I remind him that I was told the guy who worked on my car is already gone for the day, so what about him? He states that he checked his tool box as well and called him about it then says "he doesn't have it". He also proceeded to tell me that he knows this guy very well and his father is a priest. I don't care who his dad is or how good of a person he is, someone stole this personal items from my car and it needs to be handled accordingly. Then once again he tells me the item is not there and he doesn't know what to tell me, this will be the 3rd time he has tried to make it seem like I was lying. I informed him I would be making police report that this is a very serious matter. I went back to my car made a report and waited for the police to arrive. The investigation is still on going with the police. More

Great Car Buying Experience! My wife and I were looking for a specific preowned pick-up online. We found it at Patterson Kia in Arlington. Debbie took our call and set us up to te My wife and I were looking for a specific preowned pick-up online. We found it at Patterson Kia in Arlington. Debbie took our call and set us up to test drive the pristine condition loaded GMC Denali truck with our sales rep Brandy. She gave us a deal on our trade-in and sent us to Kyle to set up financing. He set us up with a 100k GMC bumper to bumper warranty extension and oil changes. Now I have the excellent lumbar support for my bad back and the truck of my dreams. Thanks for a most positive and rewarding car buying experience Patterson Kia! (Mike G - Midlothian, TX 7/4/19) More

The best! My wife purchased a Kia Optima from here years ago. She was so happy with this dealership! I am self employed and working seven days a week. I we My wife purchased a Kia Optima from here years ago. She was so happy with this dealership! I am self employed and working seven days a week. I went to a local dealer and explained my situation. They were very nice. I told them I wanted their best deal and I did not have time for back and forth. I told them about my wife's purchase from Patterson Kia and would give them a chance again. I called Patterson and spoke with Clinton, he beat the local dealers 2019 with a 2020. Then when Clinton realized that I was buying the new Kia for my Mum, who is 72 years old he told me he would personally deliver the vehicle to her to keep her from driving several hours. I can not say enough about Clinton and Patterson Kia! Thank you Clinton and Patterson, Griff More

Avoid at all cost Inquired about a Kia soul and got a callback from Frank Ivans He basically said anything he could to get me in to the dealership and then was pushy a Inquired about a Kia soul and got a callback from Frank Ivans He basically said anything he could to get me in to the dealership and then was pushy and aggressive with his sales tactics. Avoid this Dealership and Frank at all costs More

Very Satisfied This is my third purchase from this dealership and by far it was the most pleasant. They presented me with some disturbing news about my 2018 Optima This is my third purchase from this dealership and by far it was the most pleasant. They presented me with some disturbing news about my 2018 Optima trade in, but worked with me to get the best outcome I could. The service was great from my salesman, Rafael Gaona, the floor manager and the Finance officer. Very fast and efficient. Will definitely recommend this dealership to others. More

Happily Satisfied I was so glad to go to Patterson Kia. They have always seem to have my best interest in mind when helping me. .I was surprised that they were all so p I was so glad to go to Patterson Kia. They have always seem to have my best interest in mind when helping me. .I was surprised that they were all so professional and courteous. I felt fortunate when I left because to be working with such good people. Iwould and will recommend to other people that I know that if they have car needs to go to Patterson Kia because they provide super service with Professionalism, Competence, and above all Courtesy that you know is real. More

Pleasantly surprised! I did not read any of the reviews about this dealership before driving from Conroe, Texas to Arlington, Texas to see about purchasing a used 2018 Kia I did not read any of the reviews about this dealership before driving from Conroe, Texas to Arlington, Texas to see about purchasing a used 2018 Kia Candenza and trading in my 2016 Kia Sedona. It was probably one of my better experiences in buying a used vehicle - and I'm 74 years old so I have experience at buying used cars. Of course, after the test drive we sat down to discuss price. Yes, there were a few hiccups in the beginning but time worked everything out and over all I was pleasantly surprised at how friendly and understanding and willing to work with me they all were. My salesman, Faisel Hossain and all the managers did a great job making sure that all went well. Yes the almost 300 mile drive was worth it. More

No customer service worst service sorrry"""""" just call them on used cars start talking to sales guy about car he dont understand what i am asking and then i call again the guy told me his name is just call them on used cars start talking to sales guy about car he dont understand what i am asking and then i call again the guy told me his name is brian and i am director same issue no customer respect no customer service sorry for PATTERSON KIA OF ARLINGTON .. More

Great service with Rafael Gaona, LaMarcus England and Mark J Wasn't sure how the day would go but Mr. Rafael Gaona and Mr. LaMarcus England calmed me down and explained the difference between cars and the proces Wasn't sure how the day would go but Mr. Rafael Gaona and Mr. LaMarcus England calmed me down and explained the difference between cars and the process of buying a new car. These gentleman help my daughter and I so very much. Took there time and made the process easy. I am so grateful to them. I truly recommend talking to these gentleman when in need of a quality good car and experienced professional persons to help with the process. Mr Mark Jackson made the paperwork so easy, we thank him so very much. Customer Debbie R. More

They made it easy. After making a deal by phone we took the five hundred mile trip and made the trade. Everyone was courteous and professional. This was the least compli After making a deal by phone we took the five hundred mile trip and made the trade. Everyone was courteous and professional. This was the least complicated deal for a car I ever made (I'm 71} and it was worth the trip. More