Vanguard Kia of Arlington

We had a pleasant buying experience at the dealership and I would recommend going there if you are looking to buy a vehicle. I would recommend going there if you are looking to buy a vehicle. More

Wow what an experience I walk into the Used vehicle building and am greeted by a nice young salesman I have a car already picked from their website It is an Acura 2012 for $13,950 Sounds good and building and am greeted by a nice young salesman I have a car already picked from their website It is an Acura 2012 for $13,950 Sounds good and easy correct? Not really I go to the test drive and when I come back they sell me what they call a warranty for $4500 to add to the vehicle price and that it would protect it since it is an old vehicle. Sort of making sense. We agree and then later when I get I home I decide to change my mind. I know I signed a contract and realized $4500 is way too much of the warranty plus it was the perfect car for my daughter. I call back to attempt to take the warranty off. I am then told that the original price they had posted on the website for $13,950 should have been $4500 dollars more. In other words, it should be sold for $18, 450. They took the $4500 dollars off so they can add the warranty because it is an old vehicle. That’s not what the salesman said. I argued with the used car manager and was told that the original price should have been $18,450. So what in essence he was telling me is that we advertised it for different price and (of Course) we have a small disclosure. Now mind you the disclosure is at the bottom of the web page and once you get there you must click a link and then it states (Exclusions) How these people sleep at night is beyond me. I guess they have a much harder soul than I do. I cannot do that to my fellow man just over money. Sad! More

Professional, friendly and always on time with their work at dealer. Driver (Tony) who drove us and picked us up from our house is professional and very kind. Thank you Tony. at dealer. Driver (Tony) who drove us and picked us up from our house is professional and very kind. Thank you Tony. More

I always receive great service, Omar has always provided awesome service. I will purchase my next vehicle from Vanguard. awesome service. I will purchase my next vehicle from Vanguard. More

⭐ 1 STAR — Extremely Poor Communication My experience with Vanguard Kia of Arlington was extremely disappointing, and the biggest issue was the complete lack of communication. They had my vehicle for with Vanguard Kia of Arlington was extremely disappointing, and the biggest issue was the complete lack of communication. They had my vehicle for FIVE WEEKS. While the service itself was eventually completed and the battery was supposedly replaced, I was told it had not even been fully charged afterward to properly confirm everything was good to go. What made this experience unacceptable was the communication—or lack thereof. During the first TWO WEEKS, I did not receive a single call with an update. Throughout the entire five weeks, essentially every interaction was initiated by ME. I had to call, text, and continuously follow up just to get information about my own vehicle. Pickup was the final straw, I called **27 TIMES** and received no answer & sent text messages with delayed responses. After having my vehicle for five weeks, I should not have to chase down the service department just to coordinate picking it up or simple updates. To be clear, my complaint isn’t that the service wasn’t completed—it was. My complaint is that the customer service and communication throughout the process were TERRIBLE. Five weeks is a long time to be without your vehicle, and keeping your customer informed should be the bare minimum. A simple phone call, text, or regular status update would have made this an entirely different experience. Instead, I was left feeling ignored and frustrated and had to do all the work to get updates. Unfortunately, the lack of communication made the entire experience a very poor one, and based on my experience, I would not recommend their service department. More

Would not recommend anyone do business here ever. Take your money to any other dealer. Take your money to any other dealer. More

Staff was nice and welcoming. However, they didn’t delivered a product professionally. I received a used car dirty and 1/4 of gasoline after purchased. However, they didn’t delivered a product professionally. I received a used car dirty and 1/4 of gasoline after purchased. More

Service is good I would recommend to friends or family service advisor knows the job well service advisor knows the job well More

I have no issues with Vanguard. Everything went well. The waiting room is nice. I enjoy the coffee while waiting. The only thing I don’t like is they don’t do appointments anymore. Everything went well. The waiting room is nice. I enjoy the coffee while waiting. The only thing I don’t like is they don’t do appointments anymore. You have to sit and wait till it’s your turn, but they’ll try to do the best to get you in there quicker than what they told you. More

Jim in pre owned was amazing. He made sure I was gonna walk out of there with a car and that I was happy. He was friendly and courteous. I appreciate that. Liz Ermish He made sure I was gonna walk out of there with a car and that I was happy. He was friendly and courteous. I appreciate that. Liz Ermish More