Vanguard Kia of Arlington

Very Satisfied This is my third purchase from this dealership and by far it was the most pleasant. They presented me with some disturbing news about my 2018 Optima This is my third purchase from this dealership and by far it was the most pleasant. They presented me with some disturbing news about my 2018 Optima trade in, but worked with me to get the best outcome I could. The service was great from my salesman, Rafael Gaona, the floor manager and the Finance officer. Very fast and efficient. Will definitely recommend this dealership to others. More

Happily Satisfied I was so glad to go to Patterson Kia. They have always seem to have my best interest in mind when helping me. .I was surprised that they were all so p I was so glad to go to Patterson Kia. They have always seem to have my best interest in mind when helping me. .I was surprised that they were all so professional and courteous. I felt fortunate when I left because to be working with such good people. Iwould and will recommend to other people that I know that if they have car needs to go to Patterson Kia because they provide super service with Professionalism, Competence, and above all Courtesy that you know is real. More

Pleasantly surprised! I did not read any of the reviews about this dealership before driving from Conroe, Texas to Arlington, Texas to see about purchasing a used 2018 Kia I did not read any of the reviews about this dealership before driving from Conroe, Texas to Arlington, Texas to see about purchasing a used 2018 Kia Candenza and trading in my 2016 Kia Sedona. It was probably one of my better experiences in buying a used vehicle - and I'm 74 years old so I have experience at buying used cars. Of course, after the test drive we sat down to discuss price. Yes, there were a few hiccups in the beginning but time worked everything out and over all I was pleasantly surprised at how friendly and understanding and willing to work with me they all were. My salesman, Faisel Hossain and all the managers did a great job making sure that all went well. Yes the almost 300 mile drive was worth it. More

No customer service worst service sorrry"""""" just call them on used cars start talking to sales guy about car he dont understand what i am asking and then i call again the guy told me his name is just call them on used cars start talking to sales guy about car he dont understand what i am asking and then i call again the guy told me his name is brian and i am director same issue no customer respect no customer service sorry for PATTERSON KIA OF ARLINGTON .. More

Great service with Rafael Gaona, LaMarcus England and Mark J Wasn't sure how the day would go but Mr. Rafael Gaona and Mr. LaMarcus England calmed me down and explained the difference between cars and the proces Wasn't sure how the day would go but Mr. Rafael Gaona and Mr. LaMarcus England calmed me down and explained the difference between cars and the process of buying a new car. These gentleman help my daughter and I so very much. Took there time and made the process easy. I am so grateful to them. I truly recommend talking to these gentleman when in need of a quality good car and experienced professional persons to help with the process. Mr Mark Jackson made the paperwork so easy, we thank him so very much. Customer Debbie R. More

They made it easy. After making a deal by phone we took the five hundred mile trip and made the trade. Everyone was courteous and professional. This was the least compli After making a deal by phone we took the five hundred mile trip and made the trade. Everyone was courteous and professional. This was the least complicated deal for a car I ever made (I'm 71} and it was worth the trip. More

Easy breezy I was stressing about buying a new car but once I started talking with Anthony I felt like I was in good hands. It went as quickly as car buying can g I was stressing about buying a new car but once I started talking with Anthony I felt like I was in good hands. It went as quickly as car buying can go and I would recommend visiting Patterson. Ask for Anthony! More

Its a mixed bag. The managers weren't bad. The recptionists were kind and cordial. The mechanics are happy to leave a job half finished. Pete the service advisor was t The managers weren't bad. The recptionists were kind and cordial. The mechanics are happy to leave a job half finished. Pete the service advisor was terrible. You better know your car before taking it in for service. Use anyone but him. More

Bad business Purchased new 2019 Kia Soul had preapproved financing with set rate. Found car I wanted online my sales consultant Anthony has been awesome but here t Purchased new 2019 Kia Soul had preapproved financing with set rate. Found car I wanted online my sales consultant Anthony has been awesome but here the story takes a different turn. Financing paperwork noticed they had found a different lender than I requested supposedly to give me a better rate. Signed all documentation in good faith. No where did it state upon lender approval signed dated done deal. Received call one week later to resign my paperwork because lender “came back with different terms?!?! Not only did I now have terms from my original lender but at 72 instead of 78 months. The financing officer assured that it was only x $ more per month but he had to beg my original preapproved provider to get the interest rate. Funny it was the same rate they sent from day one???? I have never heard of anything like this!!! After purchase VIP care nooooooo! I am trying to find running boards to assist entry due to my age and health status. SOL. When searching I found item for up to 2016 model. Trying to confirm if these could be used and/or adapted to the 2019 model. One would think since these are Kia manufactured products I could get a reasonable answer from Kia no. Contacted Kia customer service what little information obtained useless incorrect. Buyer beware when it looks to good it probably it probably isn’t. Sad I like the car but am so disappointed. Not finished yet still searching someone is going to give me approximate answers even if I have to contact Kia in Korea More

Great salesmen lousy finacing Jim Shuemake was my salesman was very informative, polite and explained everything. I had submitted a credit app online and was approved until I was Jim Shuemake was my salesman was very informative, polite and explained everything. I had submitted a credit app online and was approved until I was ready for F&I then it all changed Salespeople 5 stars other no More