Vandergriff Hyundai

Professional sales and Friendly F&I I emailed with Ezekielle in Sales for about 3 weeks but i could get to the showroom until I had returned from vacation. Once i arrived I was please I emailed with Ezekielle in Sales for about 3 weeks but i could get to the showroom until I had returned from vacation. Once i arrived I was pleased to have waited. the Vandergriff staff treated me well and i was satisfied with my purchase and the terms of the deal. Give them a call. More

True Let Down To The Genesis Brand Hyundai has been pushing Genesis G80 and G90 through multiple channels, touting the vehicles are “intuitively designed luxury.” With all this hype of Hyundai has been pushing Genesis G80 and G90 through multiple channels, touting the vehicles are “intuitively designed luxury.” With all this hype of luxury and even on Genesis’ landing page, is the phrase, “RESPECT COMES STANDARD,” in all caps. Further down you read, “Genesis Experience, At Your Service. True luxury is about the complete experience.” Genesis is raising the level of personalized attention that consumers would expect from brands like BMW, Mercedes and Lexus. In early 2016, I purchased a new Genesis G80, trading in a luxury car. Purchasing a vehicle with a MSRP of $50K plus, there are certain levels of expectations. Not just closing the deal, but with the service department for scheduled maintenance. A brand that brags of luxury and service, needs to live up to these expectations. Easier said than done, as is the case with Vandergriff Hyundai who sells and services the Genesis brand. My recent experiences with this dealerships service departments staff and management has left me deflated with all the hype Genesis has put in front of us and what this brand is supposed to stand for. I bought into it, not just for the vehicle, but the promises of respect and a “complete experience” that's advertised. Instead, what I got was an over-sized Hyundai with a plastic $50K Genesis emblem affixed to it, maintained by a service department straight out of a slapstick movie. If New Deal used car lot in the 1980 movie Used Cars had a service department, you’d think it’s a replica of Vandergriff’s. Dealing with them since December of 2016; I’ve come to the realization that the high turnover staff seem incompetent, lack sense of urgency, are inattentive, doesn’t understand customer service and will say things on the fly that are false or make absolutely no sense. The manager seems beyond the point of being able to manage or control this department that is plagued with issues. Just read some of the other reviews on the web, I wish I had found them before coming here. My recent and final visit was for an oil change and a tire rotation that would be complimentary. While checking my Genesis in, I showed the coupon on my phone to the service “advisor” and said I would like to get the complementary rotation with my oil change. His response, “okay.” When it was time to check out, the bill was $80 plus, which seemed high for an oil change and “complimentary” tire rotation. Normally I pay $70 plus for both. I told the cashier it seemed incorrect. Already weary from my last negative visit and getting word from another Genesis customer about inaccuracies here, things just went from down here. After getting the manager involved, going back and forth with him and his employees, I got the following: 1.) In the past I was being charged for 6 qts of oil, but today I am paying for 8 qts. What? I was assured that I’ve been getting 8 qts in the past, but they’ve just been charging for 6 qts. Right. SMH 2.) One employee informed me prices of oil change all the time. Are their prices changed daily based on what OPEC does? 3.) After realizing they charged me for the tire rotation, the “adviser,” paraphrasing here, says I either I didn’t tell him I wanted to use the coupon and/or I was supposed to print it. So now it’s my fault that I was charged. Deflecting his lack of listening skills? I literally lost it, I blew up with them and the whole situation and had a few choice words. Then letting them know I wouldn’t be back. The manager yells to me, paraphrasing, “Good! In fact, you don’t even have to pay! You can get out and don’t come back!” I think I was just served the Genesis complete experience, with true luxury. Genesis, there are too many other competitors that not only talks the talk, but does walk the walk. While I truly believed in this brand and enjoyed my Genesis; unfortunately I will not be purchasing any more of your products and you can thank Vandergriff Hyundai for that debacle. More

Professional service Came in with my dad and hardline bargained with him. He was very helpful the entire time despite us being a little hard on him to get the best deal. M Came in with my dad and hardline bargained with him. He was very helpful the entire time despite us being a little hard on him to get the best deal. My dad was a little unreasonable too with the demands he made but Cesar was still professional and respectful. Appreciate the time he spent on us, and the car he sold us. More

Could be better They sold my boyfriend a dirty car with a torn windshield. He's a truck driver so I brought it back. It took them at least an hour and half just to de They sold my boyfriend a dirty car with a torn windshield. He's a truck driver so I brought it back. It took them at least an hour and half just to detail the car and get one wiper. I can only imagine if something bigger was wrong. More

Excellent Experience Robert Stone was a great salesman. Easiest process of buying a car. No pressure, up front about everything, and beyond easy to work with. I was in and Robert Stone was a great salesman. Easiest process of buying a car. No pressure, up front about everything, and beyond easy to work with. I was in and out in just a few hours. He made sure that everything was ready so that i can leave in time More

Great Experience Sophon Soeung was a great salesman. He went above and beyond helping me with my truck purchase and I received a great price on my used truck. I am fo Sophon Soeung was a great salesman. He went above and beyond helping me with my truck purchase and I received a great price on my used truck. I am four hours away and he was able work the price and hold the vehicle for me when I was able to make the trip. He even dropped me off at the rental car office to turn my rental in and brought me back to the dealership after the purchase was completed. Thanks for everything! More

Overall experience The staff is amazing and service team is extremely friendly. They took care of all of my requests. From an oil change and finance questions!! The staff is amazing and service team is extremely friendly. They took care of all of my requests. From an oil change and finance questions!! More

Easiest Buying Experience, Hands Down! From online searching to coming in to see selection, easiest process of buying a car and even compared to other industry buying experiences. No pressu From online searching to coming in to see selection, easiest process of buying a car and even compared to other industry buying experiences. No pressure, up front about everything, and beyond easy to work with. I was in and out in just a few hours that flew by. Supplied an amazing loaner car while mine was being finished and no hassle at any point. Will be coming here for all my needs and referring to anyone I know that is looking. More

Great Customer Service I bought a used car this past week from Vandergriff Huyandi. From the great sales team to the service guys they were excellent. Special thank you to S I bought a used car this past week from Vandergriff Huyandi. From the great sales team to the service guys they were excellent. Special thank you to Sophon Soeung, for working diligently to get me the perfect deal. More

Great customer service! The manager Mike and salesman Kenny were honest, patient and kind. This is my 2 vehicle purchase from this dealer. I'd come back again! The manager Mike and salesman Kenny were honest, patient and kind. This is my 2 vehicle purchase from this dealer. I'd come back again! More