Vandergriff Hyundai
Arlington, TX
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I received an online quote to sell my car to Vandergriff Hyundai. My vehicle had absolutely no mechanical issues and was running great for years prior to arriving to the dealership. The appraiser who assess Hyundai. My vehicle had absolutely no mechanical issues and was running great for years prior to arriving to the dealership. The appraiser who assessed my vehicle test drove it and while he was driving it, all of a sudden the check engine light came on and car was idling rough. I was in utter shock and irate. Basically, he ruined my car and would not take ownership of causing the issue. Instead trying to find any excuse to blame it on the vehicle (ie. has vehicle recently been serviced, battery disconnected, etc,..) Unfortunately, I was so irate, I wanted to leave and didn’t ask to speak to a manager. Shame on Vandergriff for not taking accountability of causing damage to my car while in their hands and not offering anything to make it right. I am having the vehicle repaired. My opinion and review (to a 5 star) may change if Vandergriff proactively reaches out to me to make things right by maybe assisting with all or a portion of the repair bill for negligence they caused in their possession. More
Awesome. Next day appointment. Set clear expectations. In and out under two hours. It’s clear they care about customers and value their time. Next day appointment. Set clear expectations. In and out under two hours. It’s clear they care about customers and value their time. More
I’m pleased with my experience. The sales manager Brant and salesman Charles did an excellent job.10 out of 10 scale is how I rate them. The sales manager Brant and salesman Charles did an excellent job.10 out of 10 scale is how I rate them. More
My fiancé was looking for a Cadillac XTS or CT6 preferably, when we saw a 2016 XTS Platinum at this location priced at $22K. We sent a message to this dealership to schedule a test drive & they HOU preferably, when we saw a 2016 XTS Platinum at this location priced at $22K. We sent a message to this dealership to schedule a test drive & they HOUNDED us to come out. He test drove the car, he smelled an oil burning odor and I heard a loud bump in the back end, the salesman riding with us said the oil smell was from the recent oil change and then said he didn’t hear the loud bump. Got back to do the paperwork and they added $10K worth of warranties in which we declined all but 1 warranty. We put $6K down, only to get the car home to find out there’s busted shocks in the back and we smell the exhaust (catalytic converter is cracked). The dealership has not called us back to stand behind their products and who wants to start fixing on a car they just purchased? This dealership obviously doesn’t check their used cars before selling. I KNEW WE SHOULD’VE WENT TO THE CADILLAC DEALERSHIP. DONT GO HERE!!!! More
Nathanial, our salesman, was friendly, professional and helped us at every step of the process of purchasing a vehicle. He was invaluable! All of the other persons involved in our purchase were helpful and helped us at every step of the process of purchasing a vehicle. He was invaluable! All of the other persons involved in our purchase were helpful and went beyond what was expected. Thank you, Vandergriff Hyundai, for a great experience! More