Vandergriff Hyundai

Good dealer/ salesmen experience Experienced salesmen knew the product. Wasn't pushy was up front, respectful of my budget. I wasn't there all day. Busy dealer but still friendly and Experienced salesmen knew the product. Wasn't pushy was up front, respectful of my budget. I wasn't there all day. Busy dealer but still friendly and laid back. Good buying experience good prices that didn't change when I came in like other dealers. More

Sales Experience Our salesman was very friendly and helpful he worked hard at getting us the vehicle that met our needs at the price that we could afford !! Our salesman was very friendly and helpful he worked hard at getting us the vehicle that met our needs at the price that we could afford !! More

Excellent service The service team is great. They were considerate of my situation and were very accommodating. Everything was explained in an easy to understand manner The service team is great. They were considerate of my situation and were very accommodating. Everything was explained in an easy to understand manner and recommendations on priority and non-priority tasks were given with an understanding of funds available. An excellent experience that further cemented my trust in bringing my car to them. More

It seems to have gone well The issues I came in with seem to be solved. I am optimistic they will stay solved. I trust the warranty work helps with engine longevity. The issues I came in with seem to be solved. I am optimistic they will stay solved. I trust the warranty work helps with engine longevity. More

Service Very good service and courteous customer service Austin was very good communicating and informed me every step he is a true service man take care of h Very good service and courteous customer service Austin was very good communicating and informed me every step he is a true service man take care of his customer well More

Drove away with a car at a price I was comfortable with Brandi was our sales person. She was approachable but confident. Not too pushy. Was able to take the car out for lunch with the family to think about Brandi was our sales person. She was approachable but confident. Not too pushy. Was able to take the car out for lunch with the family to think about it and drive on the highway. I was a serious buyer, and sometimes having a little alone time without a salesperson gives you more room to think. I hate dealerships, but Brandi and Vandergrift Hyundai had the car that I wanted and after a couple of hours I got the car that i wanted and we danced a little so I could get it at the price I was comfortable with. Thanks. I love my car. YG More

Amazing place The staff is so polite and helpful. Whatever they can do for you they will do it. They go above and beyond to make your experience great... The staff is so polite and helpful. Whatever they can do for you they will do it. They go above and beyond to make your experience great... More

Buyers Beware BUYERS BEWARE!!! My wife and I spent 4 days trying to work this dealership. I inquired about a Red 2019 Santa Fe SEL and Lily a sales rep said they ha BUYERS BEWARE!!! My wife and I spent 4 days trying to work this dealership. I inquired about a Red 2019 Santa Fe SEL and Lily a sales rep said they have one available on their lot. Drove 2 hours on a Saturday to the dealership only to find out it’s wasn't ready yet because it was missing a gas cover. Lily said if we do the paper work now they can order the part and have it installed in two days. This is where things starting going in a downward spiral. During our credit application process the financial director asks my wife if she has a work permit or if she’s a DACA recipient. We told him that she’s a US Citizen born here in Texas. He laughed about it and didn’t even apologize to her for his assumption. He just said to send him copies of her social security card and they will attach it to the application. Then after we completed all the paper work I saw that they “Bait and Switch” us with another Santa Fe from a different dealership plus they tried charging us $2,000 more than what was listed on their website. So on Monday I confronted the manager Hector about the switch and he said yes they had to order the SUV from a different dealership because they couldn’t sell me the one they had. We waited two hours for them to fix our paper work and they were only able to give us a price that was a few hundred dollars more than their online price. They said they weren’t able to match it because they would lose out on money and they had to pay for transport fees. So we settled on it because we didn’t want to spend our whole Monday at the dealership and they would let us know when our SUV would be ready. Two more days went by and still no word from the dealership so I reached out to Hector and he said it was ready for me to pick it up. When I got to the dealership Hector told me for my “troubles” that would send us a $200.00 gift card and it would be mailed to us. A month went by and still no gift card. Hector reach out to me asking if I could complete a survey with “perfect responses in order for us to pass” which was odd because the whole car buying experience was nothing but a hassle. I told him I never received a survey or the $200.00. Hector said he will request the $200.00 through their account office and resend the survey. Another month went by and still no survey or gift card. So I reached out to Hector again and he said because I didn’t complete the survey they cannot honor the $200.00. I told him I never received a survey and they should still honor us the $200.00 for all the hassle and trouble they put me and why wife through. He said he would see what he can do to accommodate but haven’t heard from him since and that was back on November 14, 2018. All this dealership really cares about is making a sale and trying to charge you the most they possibly can instead of trying to build honest relationships with customers. I will definitely never come back to this dealership again and I will be sure to let everybody know to stay away from all Vandergriff dealerships. More

Car Serviced I’m not aware of the service techs name, as he helped me when my scheduled tech was extremely busy. He jumped right in to make sure my wait wasn’t as I’m not aware of the service techs name, as he helped me when my scheduled tech was extremely busy. He jumped right in to make sure my wait wasn’t as long. Service here is very friendly and helpful. Pricing seemed a bit high but that’s not something the employees have control over. Purchased and always service my car with Vandergriff Hyundai and have never met an unpleasant employee. If there was one thing I’d change it would be the return of the customer lounge as I have waited up to 2.5 hours for my service and prefer to have an area where I can utilize the internet or watch TV while waiting. More

Very professional during my experience of having a seized motor replaced under warranty. Provided a loaner car for over 3 months while waiting for the new engine. I will but from them agai of having a seized motor replaced under warranty. Provided a loaner car for over 3 months while waiting for the new engine. I will but from them again! More