Vandergriff Hyundai

I took my car to the dealership because of white smoke coming from the exhaust pipes. They gave me a diagnosis for repair along with other suggestions like tires, filters etc. The engine and other thongs coming from the exhaust pipes. They gave me a diagnosis for repair along with other suggestions like tires, filters etc. The engine and other thongs were good. I agreed to pay for the repair along with an oil change and oil booster. The car was supposed to be ready in a week and the repair total would be $1177.00. A week past so I called and was told the part took longer than expected to arrive but to check back in a couple of days and my car should be ready. The next call I made, I found out that the service was completed but my car was still smoking and they believe it was the turbo They then told me that since they put a new engine in my car two years prior that Hyundai may pay for the repair of the turbo since the engine is still under warranty. Long story short my car was in that shop for 1 month and 4 days. Hyundai declined to cover the turbo repair, I paid the entire $1177.00 and left the dealership with my car still smoking like it was on fire. During this entire dilemma, I feel like a major mistake was made with the diagnosis and they were covering up for their own error yet they made me the customer pay for it. My car is sitting in my driveway not drivable. What's really disgusting to me is instead of putting the customer first, admitting the error and making sure tht I leave there satisfied with my car service, they expected me to pay over $2,000 for another repair that was the real problem from the beginning. I emailed rrios@vandergriffsales.com two days before I even picked up my car with hopes that I could get some help but I have not received an answer. It's like going to a restaurant and paying for a steak dinner but they bring you a fish plate instead. They then recognize the error but expect you to pay for both dinners....doesn't make sense. Vandergriff Hyundai did me wrong and they know it. More

5 out of 5! ! Enough said!! From giving the top dollar for my old car and giving me the best monthly rate on the new leash to getting the new car serviced and rep ! Enough said!! From giving the top dollar for my old car and giving me the best monthly rate on the new leash to getting the new car serviced and repaired, every time the experience has been nothing Short of Awesome!!! Highly recommend you give them a try. More

Everyone I dealt with was very helpful and friendly and the job was done promptly the job was done promptly More

Excellent service and respectful, Hugo is a very good salesman. Very interested in satisfying the customer. salesman. Very interested in satisfying the customer. More

Very pleasant experience today at the dealership while visiting to have some recalls addressed and a safety inspection. Hector was very friendly! visiting to have some recalls addressed and a safety inspection. Hector was very friendly! More

Mercedes and Steven did an awesome job making sure my vehicle was taken care of and kept me updated every step of the way. vehicle was taken care of and kept me updated every step of the way. More

Easy to use. Easy easy. Friendly friendly friendly easy easy Nice waiting area with snacks Easy easy. Friendly friendly friendly easy easy Nice waiting area with snacks More

Fabian was my service rep. He was so nice and helpful, I enjoyed working with him. He was so nice and helpful, I enjoyed working with him. More

Hugo was a great salesman and they had me in and out of the dealership in appropriate time. The finance people were educational and helpful and the follow up after my purchase was caring and considerate. E the dealership in appropriate time. The finance people were educational and helpful and the follow up after my purchase was caring and considerate. Even though I’m in Houston, I would buy another Hyundai from this dealership. More

Everyone I worked with at the dealership was super helpful. They answered all of my questions, had great patience, and helped me in every way to walk out of there with my dream car. The easiest and fa helpful. They answered all of my questions, had great patience, and helped me in every way to walk out of there with my dream car. The easiest and fastest car purchase I have ever experienced. More