Vandergriff Hyundai
Arlington, TX
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Their sense of urgency and overall care for vehicles in general is stellar. They communicated everything effectively and moved with elacrity. In terms of vehicle care, it is extremely affordable and the se general is stellar. They communicated everything effectively and moved with elacrity. In terms of vehicle care, it is extremely affordable and the service staff is very understanding. 11/10 service. More
I was trying to buy a car about 2 Months ago. I walked in and was ready to buy a car that would be safe to transport my baby around in. I was met with a wonderful salesman who was more than helpf I walked in and was ready to buy a car that would be safe to transport my baby around in. I was met with a wonderful salesman who was more than helpful. We found a car and I went for a test drive. I had signed most of the paperwork and was almost ready to put the down payment on it. Then they sold it right from under me when we were signing the last paper. I was then told that Cesar Villarroel was going to give me a deal since they had sold the other car in the middle of the sale. I was then told that they would give me a car that was one year newer since they sold the other one. I was driving the car around for about 2 days and had put $1000 down on the car. Then they called me back and said I wasn't approved for the car I had been driving around for the past 2 days. I then was shown a couple cars that were not what I was looking for. From start to finish it seemed like the place was run by armatures that didn't know how to do their job. I would not recommend anyone to go to Vandergriff. More
I used the online tool to make the deal, value my trade and set up the loan. Website said it would save time and make it possible to come in, sign all documents and complete the transaction in minimum time and set up the loan. Website said it would save time and make it possible to come in, sign all documents and complete the transaction in minimum time. It still took 3 hours to complete the sale and drive off the lot. Salesman Fernando was very good and delays were not his fault. More
I will never go to Vandergriff Hyundai again. They kept me there for over 3 hours waiting and kept giving me the run around and then it got late so they said they would contact me the next day an They kept me there for over 3 hours waiting and kept giving me the run around and then it got late so they said they would contact me the next day and never heard anything from them until 2 days later just to let me know that they sold the car that I was wanting. Again I will never go back More
I have been taking my Hyundai for the covered maintenance since I bought it in 2020. Every time they showed me a screen document with what they were going to perform in my vehicle showing some amounts for ev since I bought it in 2020. Every time they showed me a screen document with what they were going to perform in my vehicle showing some amounts for every service but for which I had not paid anything because it is in my covered maintenance agreement. Everything was the same today EXCEPT that they performed some extra services and when I go to pick up my key and the paperwork they told me I owed $364. I don’t refuse to pay anything I owe to anybody but I got mad with them because nobody told me I would have to pay any amount out of pocket as opposed to previous times. The employee told his boss he told me (off course) and his boss believed his employee more than his customer. I would not do business with them anymore because that’s not the way to do business, it is an insult to customers. More
Fantastic group of customer service people. They are always helpful with a good attitude and the service department is great! They are always helpful with a good attitude and the service department is great! More
Great service. Communication was perfect. Did exactly what needed to be done. Definitely will utilize this service again. Communication was perfect. Did exactly what needed to be done. Definitely will utilize this service again. More