Back

Vandergriff Hyundai

Arlington, TX

4.6
1,842 Reviews

1120 I - 20 WEST

Arlington, TX

76017

Directions

By Type

Showing 1,842 reviews

August 21, 2023

Made the experience fun and explained things thoroughly, and well. Very nice and understanding people. More

by Klaira.bm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Baltazar
Aug 22, 2023 -

Vandergriff Hyundai responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 16, 2023

BEWARE! ! Made the mistake of giving out my personal contact info. I get 3-4 calls daily, multiple text messages, and periodic emails. I’ve asked 3 times to More

by steve.tahara
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Phillip Owens
Aug 18, 2023 -

Vandergriff Hyundai responded

We apologize for any excessive communication you received from our end. Our aim is to ensure that our customers are well-informed and have the necessary information, but we understand that too many phone calls and emails can be overwhelming. We'll take your feedback into consideration and make necessary adjustments to improve our communication approach. If you have any further concerns or if there's anything specific you'd like to discuss, please feel free to reach out to us directly. Your feedback helps us enhance our customer experience. Thank you for bringing this to our attention.

Aug 19, 2023 -

steve.tahara responded

While I appreciate your response, your actions are not consistent with your words. I have asked and am requesting again to be removed from your database. I do not wish to receive any updates or stay informed by your dealership. Please cease all forms of contact via phone, text, and email.

August 16, 2023

When you pull up, they are friendly and knowledgeable of you great attitude, great customer service. Offer you something to drink. More

by shundrickapleze1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian and Victor
Aug 18, 2023 -

Vandergriff Hyundai responded

Thank you for your review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!

August 13, 2023

Absolutely appalling experience. This is what gives car dealers a bad name!! Tried desperately to seriously rip me off, kept jacking around numbers, I could go on for hours. Thank More

by Kmw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Too many to name
Aug 18, 2023 -

Vandergriff Hyundai responded

We apologize that our pricing did not meet your expectations. We understand that pricing is an important aspect of your experience, and we strive to offer competitive and fair rates. If you have specific feedback or would like to discuss your concerns further, please feel free to contact our team. We value your input and would appreciate the opportunity to address any issues you may have encountered. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.

August 12, 2023

Abigail was very nice and was placed in a difficult situation. The recalls were supposed to take 1 day to complete, the technician did not finish it or didn't start working on it until day 3. There was More

by cmartin152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abigail
Aug 18, 2023 -

Vandergriff Hyundai responded

We're truly sorry to hear about the extended wait time you experienced during your appointment. We understand that your time is valuable, and we apologize for any inconvenience this may have caused. We're continuously working to enhance our scheduling process and accommodate our customers more efficiently. Your feedback is essential, and we appreciate your patience. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us. We're committed to providing a better service in the future. At your earliest convenience, please contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com.

August 08, 2023

Good repairs, poor communication. The techs on the floor know their stuff, but almost impossible to get information in a timely or relevant manner without calling every day, sometimes More

by ABowlOfDesolateWaste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian
Aug 11, 2023 -

Vandergriff Hyundai responded

We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve. At your earliest convenience, please contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com.

August 05, 2023

"I had an outstanding experience with the service manager, Mr. Moe! He was incredibly professional, helpful, and turned a negative situation into a great one. He has earned my respect, trust, and loy More

by Al Saadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Didane, Trevor Albritton
Aug 11, 2023 -

Vandergriff Hyundai responded

Thank you so much for your review! We are happy to have the opportunity to serve you. Please reach out if you need anything else at all!!

August 03, 2023

Very pleased with the service. Saleman was very helpful. Finance worked hard to make the deal go through. More

by charleshillman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bernardo Aguayo, Phillip Owens
Aug 03, 2023 -

Vandergriff Hyundai responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

August 02, 2023

Had a great experience at Vandergriff Hyundai & Andrew Hogan was a pleasure to deal with - very personable and helpful….. I placed my sale over the phone after test driving so not Blue Link done yet when More

by DWRinteriors
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Hogan - sales rep. highly recommended, Phillip Owens
Aug 03, 2023 -

Vandergriff Hyundai responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

July 29, 2023

Customer service was great, and recalls were done within time frame I was told. I also really appreciate the complimentary inspection they did. Great job! More

by nparsons99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jernigan and victor Herrera
Aug 03, 2023 -

Vandergriff Hyundai responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

...
20
...