Vandergriff Hyundai

The advisor did not give me the bottom line in pricing. When I arrived to get tires, he just said it was going to be roughly $1300. He didn't give me any options in tires. After I left, I asked about the t When I arrived to get tires, he just said it was going to be roughly $1300. He didn't give me any options in tires. After I left, I asked about the types of tires and thats when he informed me there was a cheaper 'better' tire. I researched on my own and chose the cheaper better tire. I told him I didn't need a performance tire for a family car. He then informed me it would be roughly 800 dollars. He left and whoever he left in charge didn't call at all the next day for me to get my car. I didn't pick it up until the day he got back and I had to call. When I got there to pick up my car, the final bill was roughly $1100. I was floored because he didn't give me the standard It will cost this...Plus parts/labor...and then taxes, you're looking at roughly... More

My car required an engine replacement due to faulty parts from manufacturer which took a class action lawsuit to happen. It ended up costing me almost 4k due to parts and hoses needing to be replaced not cov from manufacturer which took a class action lawsuit to happen. It ended up costing me almost 4k due to parts and hoses needing to be replaced not covered by the manufacturer. But I was told if I didn’t replace, it would void the warranty. 60 days later check engine light came on and additional parts needed to be replaced within the engine again not covered. The team at Vandergriff requested it be covered and were able to get it covered by Hyundai after making sure I knew it was being done free even though they didn’t have to. It’s been less than 60 days and the check engine light just came back on. I will return it again to see what can be done. The team is courteous and professional and I would give them 5 stars if it is just based on being nice. But the value of the survey is knowing what is going wrong and the engine to this car was not completely replaced, or the replacement effort was not successful. It’s very frustrating to spend this amount of money and the car still not be repaired. More

I drive two hours one way to Vandergriff because they are the ONLY reputable Hyundai dealer in DFW. They stand behind their cars, and their service is excellent both in the showroom and the service departmen the ONLY reputable Hyundai dealer in DFW. They stand behind their cars, and their service is excellent both in the showroom and the service department. I won’t let another Hyundai dealer in DFW touch my car. More

Very professional and fast Everyone is on the same page, and very efficient. Always makes sure I'm satisfied and very efficient. Always makes sure I'm satisfied More

There was snacks I loved and it was chill and relaxing in the waiting area the waiting area More

Friendly and helpful Adjusted the meeting earlier as I requested, sent me a video inside and outside of the car requested, sent me a video inside and outside of the car More

Good experience like always Good experience and keen to details. Mohammed advise was wonderfully broken down for me to understand details. Mohammed advise was wonderfully broken down for me to understand More

Really good. Vandergrif Hyundai provides the extra car care that you normally don't receive at other dealerships. For example checking engine fluids, keeping the Vandergrif Hyundai provides the extra car care that you normally don't receive at other dealerships. For example checking engine fluids, keeping the customer informed about car repair progress. Over all great service. More

Very smooth and thorough. Attention to detail. Wait room was well stocked. The drinks were very good. Attention to detail. Wait room was well stocked. The drinks were very good. More

Professional, polite and friendly staff Fabian provided excellent customer service. He kept me informed with everything I needed to know and kept his word on how things would be handled. I appreciated that excellent customer service. He kept me informed with everything I needed to know and kept his word on how things would be handled. I appreciated that I ony had one person to work with through the entire ordeal and everything turned out great. I am very happy and satisfied. More