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Vandergriff Hyundai

Arlington, TX

4.6
1,818 Reviews

1120 I - 20 WEST

Arlington, TX

76017

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Showing 1,818 reviews

August 12, 2023

Abigail was very nice and was placed in a difficult situation. The recalls were supposed to take 1 day to complete, the technician did not finish it or didn't start working on it until day 3. There was More

by cmartin152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abigail
Aug 18, 2023 -

Vandergriff Hyundai responded

We're truly sorry to hear about the extended wait time you experienced during your appointment. We understand that your time is valuable, and we apologize for any inconvenience this may have caused. We're continuously working to enhance our scheduling process and accommodate our customers more efficiently. Your feedback is essential, and we appreciate your patience. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us. We're committed to providing a better service in the future. At your earliest convenience, please contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com.

August 08, 2023

Good repairs, poor communication. The techs on the floor know their stuff, but almost impossible to get information in a timely or relevant manner without calling every day, sometimes More

by ABowlOfDesolateWaste
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian
Aug 11, 2023 -

Vandergriff Hyundai responded

We're sorry to hear that you had a poor service experience with us. We strive to provide excellent service to all our customers, and we apologize for falling short of your expectations. Your feedback is important to us, and we would appreciate the opportunity to learn more about your specific situation and how we can improve. At your earliest convenience, please contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com.

August 05, 2023

"I had an outstanding experience with the service manager, Mr. Moe! He was incredibly professional, helpful, and turned a negative situation into a great one. He has earned my respect, trust, and loy More

by Al Saadi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe Didane, Trevor Albritton
Aug 11, 2023 -

Vandergriff Hyundai responded

Thank you so much for your review! We are happy to have the opportunity to serve you. Please reach out if you need anything else at all!!

August 03, 2023

Very pleased with the service. Saleman was very helpful. Finance worked hard to make the deal go through. More

by charleshillman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bernardo Aguayo, Phillip Owens
Aug 03, 2023 -

Vandergriff Hyundai responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

August 02, 2023

Had a great experience at Vandergriff Hyundai & Andrew Hogan was a pleasure to deal with - very personable and helpful….. I placed my sale over the phone after test driving so not Blue Link done yet when More

by DWRinteriors
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Hogan - sales rep. highly recommended, Phillip Owens
Aug 03, 2023 -

Vandergriff Hyundai responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

July 29, 2023

Customer service was great, and recalls were done within time frame I was told. I also really appreciate the complimentary inspection they did. Great job! More

by nparsons99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jernigan and victor Herrera
Aug 03, 2023 -

Vandergriff Hyundai responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

July 28, 2023

I Saw People;Happy People. An Automobile Dealership Alive With Enthusiasm At Every Turn! Thanks. More

by SantaFe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Salinas, Fernando Baltazar
Aug 03, 2023 -

Vandergriff Hyundai responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

July 28, 2023

Dealership was knowledgeable, friendly and professional. Made the process a joy 😊. I would definitely recommend using my salesman Matt Foster. More

by JUDY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Foster - great salesman , Fernando Baltazar
Aug 03, 2023 -

Vandergriff Hyundai responded

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

July 25, 2023

Vandergriff it’s a considerate dealership in spite of the fact that they are under construction. More

by Marsipan49
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mercedes
Jul 27, 2023 -

Vandergriff Hyundai responded

Thank you so much for your positive review! We're so happy that you had a good experience with us, and we are looking forward to seeing you again in the future!

July 24, 2023

I was pleased with how everything turned out in purchasing the Hyundai Elantra from Vandergriff. More

by jestonlewisjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ceante Ford
Jul 27, 2023 -

Vandergriff Hyundai responded

Thank you so much for your positive review! We're so happy that you had a good experience with us, and we are looking forward to seeing you again in the future!

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