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Vandergriff Hyundai

Arlington, TX

4.6
1,818 Reviews

1120 I - 20 WEST

Arlington, TX

76017

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Showing 1,818 reviews

September 02, 2023

Regret buying from them the service sucks very rude service manger I recommend buying so where else More

by rcagle48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phillip Owens
Sep 05, 2023 -

Vandergriff Hyundai responded

We're sorry to hear that you had a negative experience, but your review lacks specific details about the situation. We'd like to better understand what happened so we can address your concerns appropriately. Please provide us with more information about your experience, such as the nature of the issue you encountered or any specific interactions you had with our team. Your feedback is important to us, and we're committed to resolving any issues you may have encountered. At your earliest convenience, please contact our Service Manager, Efrain Martinez, at EMartinez02@vtaig.com.

September 02, 2023

Daniel Reyes was an outstanding salesman and I would certainly recommend him to my family and friends More

by jtierney68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Reyes , Phillip Owens
Sep 05, 2023 -

Vandergriff Hyundai responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

August 29, 2023

The dealership was under construction but them proivided great customer service! Very attentive and courteous. More

by isidra.perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Herrera
Sep 05, 2023 -

Vandergriff Hyundai responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

August 28, 2023

There were good and bad things about our experience. First was that we set an appointment, our initial sales rep was caught up on another deal. Understandable, the new sales rep we got was nice but see More

by meli0815
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tamim
Sep 05, 2023 -

Vandergriff Hyundai responded

We're genuinely sorry for any confusion regarding your first payment due date. Our aim is always to provide clear and accurate information to our customers, and it seems that we fell short of that during your purchase process. We understand how important it is to have the correct payment details, and we apologize for any inconvenience this may have caused. Please know that we take your feedback seriously, and we will use this as an opportunity to improve our communication with customers moving forward. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.

August 26, 2023

Very pleasant staff that helped get my car get the oil change, They explained what they would do and how long it would take. More

by Janicecdavis3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Sep 05, 2023 -

Vandergriff Hyundai responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

August 22, 2023

Awesome customer service. Very well-versed, polite and courteous. Was given a free car wash afterwards, and complementary drinks while I waited. More

by michaelspiker79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigael Huebner
Aug 23, 2023 -

Vandergriff Hyundai responded

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!

August 21, 2023

Made the experience fun and explained things thoroughly, and well. Very nice and understanding people. More

by Klaira.bm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernando Baltazar
Aug 22, 2023 -

Vandergriff Hyundai responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 16, 2023

BEWARE! ! Made the mistake of giving out my personal contact info. I get 3-4 calls daily, multiple text messages, and periodic emails. I’ve asked 3 times to More

by steve.tahara
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Phillip Owens
Aug 18, 2023 -

Vandergriff Hyundai responded

We apologize for any excessive communication you received from our end. Our aim is to ensure that our customers are well-informed and have the necessary information, but we understand that too many phone calls and emails can be overwhelming. We'll take your feedback into consideration and make necessary adjustments to improve our communication approach. If you have any further concerns or if there's anything specific you'd like to discuss, please feel free to reach out to us directly. Your feedback helps us enhance our customer experience. Thank you for bringing this to our attention.

Aug 19, 2023 -

steve.tahara responded

While I appreciate your response, your actions are not consistent with your words. I have asked and am requesting again to be removed from your database. I do not wish to receive any updates or stay informed by your dealership. Please cease all forms of contact via phone, text, and email.

August 16, 2023

When you pull up, they are friendly and knowledgeable of you great attitude, great customer service. Offer you something to drink. More

by shundrickapleze1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabian and Victor
Aug 18, 2023 -

Vandergriff Hyundai responded

Thank you for your review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!

August 13, 2023

Absolutely appalling experience. This is what gives car dealers a bad name!! Tried desperately to seriously rip me off, kept jacking around numbers, I could go on for hours. Thank More

by Kmw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Too many to name
Aug 18, 2023 -

Vandergriff Hyundai responded

We apologize that our pricing did not meet your expectations. We understand that pricing is an important aspect of your experience, and we strive to offer competitive and fair rates. If you have specific feedback or would like to discuss your concerns further, please feel free to contact our team. We value your input and would appreciate the opportunity to address any issues you may have encountered. Please contact Ryan Rios at Rrios@vandergriffsales.com and we will do our best to make this better.

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