Vandergriff Hyundai

They were prompt when I first showed up, called my service tech that I was here and they checked the wiper water level service tech that I was here and they checked the wiper water level More

Buyer Beware Why i chose the dealership: Positive past experience with Vandergriff brand, price, and dealership owned by Berkshire Hathaway (Warren Buffet) Car Bought: 2023 Hyundai Ioniq 5 When: Late Ju experience with Vandergriff brand, price, and dealership owned by Berkshire Hathaway (Warren Buffet) Car Bought: 2023 Hyundai Ioniq 5 When: Late July 2023. Worked with: Carlos (Sales Person), William (Sales Manager), Osama (Finance Manager) Rating of Dealership: Location - 4 stars, Office and amenities - 1 star, Process - 1 star, People - 1 star (except Carlos who gets 3 stars for his friendliness) Summary of Issues: 1. Process took over 5 hours. Ended at 10pm. Finance uses a very small iPad to sign documents which is hard to read - I made the mistake of not asking for paper copies - don't make the same mistake 2. Photograph everything you sign - the initial terms that i signed before talking to finance magically got shredded minutes after i signed and was no where to be found 3. Car was delivered to me with 9% battery. I got a promise to pay for charging to 100% that has still not been fulfilled (see photo). 4. Asked for a copy of contract several times while there and over email and was assured it would be emailed. Had to go to the dealership again to get a printed copy. See my #2 - photograph everything!!! 4. MPP (extended warranty) was added without knowledge (see photo). I emailed MPP and VH's Managing Partner Ryan Rios and since then there has been a response that it will be refunded which is still awaited. 5. They lost the title of my trade in and claimed after a few days after the transaction that i did not provide it to them 6. Zero follow up calls to check on experience. I have bought cars from used car dealership like Echopark that have done a much better job in follow ups and showing an interest in customers having a good experience. Only received 1 email from Sales Manager asking me to give them high ratings when Hyundai Survey comes in. Wont ask them to hold their breath on that not that it matters! I was almost ready to buy from Freeman Hyundai which in retrospect i should have done. Guess Vandergriff and Berkshire Hathaway brands dont have the same credibility and are now into shady tactics to make a couple of extra bucks from customers. More

Great service very friendly and helpful with car service and credit service and customer service good service and credit service and customer service good service More

I had a great experience and services guys was extremely nice.he was willing to help me with my need and also went above and beyond to advise that I was able to get my oil change today instead of waiting. nice.he was willing to help me with my need and also went above and beyond to advise that I was able to get my oil change today instead of waiting. More

I am happy about the service done to my car . My advisor Fabian made me understand what was going on with my car . It’s running smoothly and great . Fabian was patient with me when I asked so man My advisor Fabian made me understand what was going on with my car . It’s running smoothly and great . Fabian was patient with me when I asked so many questions. And the loaner car they made me use my a good car to . When I got my car back they washed and cleaned it for me ! Thank you great fantastic service! More

Great sales team. What's greater than that is the wonderful way the Service team respects you and treats you with dignity in addition to caring for your vehicle. Tha What's greater than that is the wonderful way the Service team respects you and treats you with dignity in addition to caring for your vehicle. That's why I keep going back! More

Made an appointment for service and the made their commitments with professionalism and courteously. I will return. commitments with professionalism and courteously. I will return. More

Currently the renovation at the service parts department is not supportive to customers. However, the service agent is very helpful is not supportive to customers. However, the service agent is very helpful More

Professional, Quick,,Perfect, Efficient, Polite Honest are all of the words that come to mind. The work done on the car was done so well that I noticed a difference immediately. are all of the words that come to mind. The work done on the car was done so well that I noticed a difference immediately. More

My experience was wonderful. Everyone was so professional and polite. I was there only for the upgraded security on the Hyundai Elantra 2015. They also checked everything else Everyone was so professional and polite. I was there only for the upgraded security on the Hyundai Elantra 2015. They also checked everything else and let me know that I needed new front brakes and suggested a front end alignment and a coolant flush. I had all of that done and was shocked at the difference it made! Abby was especially great. she made sure that the repairs were done quickly and walked me through every step of the way. I am so pleased with the performance of each and everyone of your employees. It was wonderful!! More