Vancouver Ford

condescending Finance Went in to look at a New car and worked with Aubrey the sales person who was very delightful to work with. However, when it came time to sit down and Went in to look at a New car and worked with Aubrey the sales person who was very delightful to work with. However, when it came time to sit down and look at numbers she brought in Brian from their Finance who reminded me why there is the term "Used Car salesman". He immediately started to talk to me like I was a 13 year old boy and gave off the impression that his dealership didn't need my money. He began making comments about mine and past customers credit after I stated that I don't just run my credit with out knowing the facts. I would never recommend anyone going there unless you like to be treated like garbage. More

Beyond Expectations!!! Our experience at Vancouver Ford was the BEST of any of our other car buying experience. We came in the lot dreading the process and Roger Ranne(our s Our experience at Vancouver Ford was the BEST of any of our other car buying experience. We came in the lot dreading the process and Roger Ranne(our sales associate) was not only friendly and knowledgeable, but he treated us with respect and had integrity which made the entire experience one that we will remember forever! All the people at the dealership were fantastic! Thank you for getting us into our new 2014 Ford Escape and making this a experience that will be hard to beat! We Highly Recommend this dealership and the staff!!! More

From Service to New Car My 2005 Escape decided it wanted to give me problems, after working with the service dept I decided to I didn't want to keep putting money into fixing My 2005 Escape decided it wanted to give me problems, after working with the service dept I decided to I didn't want to keep putting money into fixing it so I traded in for a 2015 Escape. Tim and the guys in the service dept were great to work with and took me right over the sales floor and introduced me to Tony in Finance who intoduced me to Arin Macchione in Sales. I told him I wanted to stick with the Escapes but didn't want all the extra bells and whistles, we went right past the Titanium's to the SE's and we even found my favorite color Red. They made everything seemless, I will continure to work with them and recommend them. More

painless experience James Landon made my car purchase the best I have ever had. My purchase was painless. Felt very comfortable. Made me feel like I could come back to James Landon made my car purchase the best I have ever had. My purchase was painless. Felt very comfortable. Made me feel like I could come back to him with any questions or concerns I needed no matter how small. More

new car purchase My experience at Vancouver Ford was excellent. My sales person, Emily Gribben, was extremely knowledgeable about the Ford Escape I was test driving. S My experience at Vancouver Ford was excellent. My sales person, Emily Gribben, was extremely knowledgeable about the Ford Escape I was test driving. She was able to provide a comprehensive comparison of the Ford Escape with other small SUV's. Emily walked me through the financing etc and made it a very easy process. Emily made sure I knew how all the features in my car worked and told me to call or drop by if I had questions after I left the dealership. More

TURNED OUT GREAT I went in undecided but in need of a replacement vehicle so my friend sent me over to Dave Brevik who was very easy and patient to work with, we drove I went in undecided but in need of a replacement vehicle so my friend sent me over to Dave Brevik who was very easy and patient to work with, we drove several vehicles before they came out with one last SUV that they had just received in on a trade and I ended up going home with it!! There were no floor mats but Dave made sure to take care of that.. THANK YOU DAVE... More

Hire a new internet sales manager! I'm torn on this review... the customer service was pretty good, but the process went horribly awry. I wasn't even considering Ford as an option, b I'm torn on this review... the customer service was pretty good, but the process went horribly awry. I wasn't even considering Ford as an option, but was browsing local dealers and saw a 2015 Fusion on sale for $17715. WOW - I had to see this car! I drove to the dealership and asked for a test drive. Aubrey was my sales person. She was funny, nice, knowledgeable, and NORMAL. We had a great drive, but it was day one of my search, so I had to go home and think. I text her that night with questions, and she got back to me right away. The following morning, my intention was to go sign papers on that car. The stupid move on their part was trying to upsell me into a car $15000 above my budget. Of course I fell in love, and wasn't able to commit to the lesser model anymore. They gave a little push to talk numbers, so I was curious. Unfortunately, the posted internet price was all the sudden a 'glitch' in the system, but they were going to honor it with conditions. The sale went sour. They offered me a laughable amount on my trade to offset their loss, and they were strongly pressuring me into Ford Financing at more than double the interest of my bank loan. In the end, I walked away upset, confused, and without a car. The other frustrating part was they had a limited amount of Fusions, and were resistant to dealer trades to find me what I wanted. The following day, I received phone calls from what I'm assuming are higher ups at Vancouver Ford apologizing for the poor experience. They fixed their 'glitch'. I ended up purchasing a better Ford Fusion at another dealership with absolutely ZERO hassle. They even did a dealer trade for me. Vancouver Ford lost my business and any recommendations because of this experience. More

Awesome!!! Must say Vancouver Ford always treats me right!! Arin Macchione was an amazing salesmen he made me feel comfortable and made my experience buying a ne Must say Vancouver Ford always treats me right!! Arin Macchione was an amazing salesmen he made me feel comfortable and made my experience buying a new car enjoyable and fun!!!Thanks Arin for my new 2015 Ford fusion!!! :) More

Excellent Experience! My husband and I went to look at a vehicle we had seen advertised on the internet and I ended up test driving and purchasing a 2009 Honda Fit. With s My husband and I went to look at a vehicle we had seen advertised on the internet and I ended up test driving and purchasing a 2009 Honda Fit. With some minor financial misunderstandings we took the car back to Vancouver Ford. Steve Backo was our salesman and was very awesome throughout the entire process. When we came back he was concerned that we were going to park the car and walk off be we surprised him by asking to see a 2014 Ford Fiesta. We ended up with a 2014 Ford Focus Hatchback. The process was quick and easy and I love my new car. Vancouver Ford is wonderful place to purchase a car. It doesn't take all day or night, just a couple of hours. Thank you to everyone at this dealership. Marty & Joe More

Took a while, but finally got what I wanted/needed. Went in once, had a good experience. Salesperson never called me back or followed up with me since I wasn't ready to sign on the dotted line right th Went in once, had a good experience. Salesperson never called me back or followed up with me since I wasn't ready to sign on the dotted line right then and there. No worries, wasn't in a huge hurry anyway. Went back in a month later and finally got what I was looking for. I was a little upset that a couple of prices I was quoted ended up being more than originally stated. All in all, ended up being a good experience. More