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Vancouver Ford
Vancouver, WA
533 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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533 Reviews of Vancouver Ford
July 01, 2020
Had an appointment for an oil change. My biggest complaint is that my appointment was at 10:20 and It was 2 hours later before I was notified what was recommended and another hour later before my ca complaint is that my appointment was at 10:20 and It was 2 hours later before I was notified what was recommended and another hour later before my car was done. It seemed apparent that my time was not important. My husband and I also have a fairly new Toyota and they are done with his within 30-45 minutes at Gresham Toyota - big difference. My time is limited, not sure I’ll be coming back for my oil changes, has been long in the past, but think this was the worst. Not the first time I’ve not been happy with the service department. As far as Misti Williams, I don’t even know who she is, but if she is managing the service department and this is the service given, there’s definitely room for improvement. More
by Ddbp_thornton
Employees Worked With
Misti Williams
June 19, 2020
Good overall experience, Good experience, however I would encourage Vancouver Ford to post the added accessories in their prices, so it is not confusing and more transparent. Good experience, however I would encourage Vancouver Ford to post the added accessories in their prices, so it is not confusing and more transparent. But everybody was great to work with. More
by tlshear
Employees Worked With
Tim - Sales
June 08, 2020
Rental car and their service I went to this dealership to get my Ford 150 repaired. In the course of this. I rented a car from Enterprise. When I returned to the dealer, thne cash I went to this dealership to get my Ford 150 repaired. In the course of this. I rented a car from Enterprise. When I returned to the dealer, thne cashier told me that I could leave the rental there and ERnterprise would come and get it. It took Enterprise 4 days to retrieve rental. My point is that the cashier at the dealership LIED to me. Also found their service people unfriendly. More
by jhardinK
Employees Worked With
Misti Williams
May 20, 2020
Had repairs done on my 2013 Elantra My car was stalling and some of the electronics such as the tac were not working. The shop could not duplicate the problem but the same day I picked t My car was stalling and some of the electronics such as the tac were not working. The shop could not duplicate the problem but the same day I picked the car up, it stalled and some of the electronics did not work until you restart the car. This happen again yesterday. I am not angry but I do need work done on the car where I can depend on it. I did purchase the car at this dealership. I cannot afford to pay for a rental car again while in the shop. I will look for another brand of car on my next purchase. More
by budpaddock
Employees Worked With
Misti Williams
May 16, 2020
Lee Mackenzie was awesome. I would recommend her to others I know. She was very pleasant and informative. TONY got me the deal I was looking for. Bathrooms were clean others I know. She was very pleasant and informative. TONY got me the deal I was looking for. Bathrooms were clean More
by mark.leathers
Employees Worked With
TONY prior manager, Misti Williams
May 01, 2020
Great Place! They are always the nicest and considerate people in the service area! its always clean and they provide any information that you need. This isn't m They are always the nicest and considerate people in the service area! its always clean and they provide any information that you need. This isn't my first time in for service and won't be the last I'm sure. I also bring my new Explorer in too! More
by adamsjanice
Employees Worked With
I dont know their names but there all very kind., Misti Williams
April 14, 2020
Safe experience, good work I was a bit concerned about going to the dealer during this epidemic but Vancouver Hyundai has done a great job of making you feel safe. The service I was a bit concerned about going to the dealer during this epidemic but Vancouver Hyundai has done a great job of making you feel safe. The service rep greeted me from a distance and the procedure to pay on check-out is very secure. They have marked where you should wait to pay very clearly and the clerk also maintains a 6 foot distance from you when you approach the desk to sign the paperwork. Very very well done. Oh and they also did a fine job changing the oil and doing a full inspection of the car. More
by tomn
Employees Worked With
Do not recall the names but very good service.
March 27, 2020
Service department staff were very friendly and kept the cost of repairs competitive with non-dealership prices. Trevor the mechanic that worked on my car is always informative on what he is doing and I can cost of repairs competitive with non-dealership prices. Trevor the mechanic that worked on my car is always informative on what he is doing and I can trust him with any of my vehicles which is very important to me. More
by Kenabego
Employees Worked With
Miss Jones and Trevor the mechanic , Misti Williams
February 19, 2020
I had my car there for a oil change and they kept my car for over 1 month and charge for stuff that I didn’t need and didn’t Authorize. Do not take your car at this service they are a bunch of crooks . Keit for over 1 month and charge for stuff that I didn’t need and didn’t Authorize. Do not take your car at this service they are a bunch of crooks . Keith is the worst manager and very rude . More
by Marian
Employees Worked With
Keith worst manager and Sekora bad front desk, Misti Williams
