VanDevere Kia

After leasing two vehicles and sending a referral to them to buy a vehicle, they tried dishonestly putting in a $1000 "market adjustment" into my lease buyout was good practice. Had I not noticed it in the q to buy a vehicle, they tried dishonestly putting in a $1000 "market adjustment" into my lease buyout was good practice. Had I not noticed it in the quotes and found my original paperwork that showed the exact dollar amount of my residual for buyout I would have never known. When I questioned this price I was called by the "Sales Manager" Mack Gilchrist, who proceeded to lecture me on the pandemic and how the owners had directed them to include this "adjustment" in all lease buyouts and how somehow I was the only one of "hundreds" to even question it. I asked how they felt it was ethical to add a fee given I had a signed, legal contract stating my buyout was an exact dollar amount, and he proceeded to gaslight me about prices of groceries and if I still bought food. As if I had a contract with Giant Eagle for the price of milk? When I informed him that he would be losing me as a customer for this, he just proceeded to tell me other dealerships were going to charge $3000. I told him I was going to explore my options and literally the first two Kia dealerships I spoke to, the first had a $500 mark up and the other did not add any fees to buyouts. So needless to say, I did my buyout through KIA OF BEDFORD with the help of Matt Bystricky. They gave me a great deal on my buyout, treated me with respect and they will now get all of my future business and will be getting my referrals. I had to apologize to my friend who I referred to them and share my story with them. All lease buyout people, PLEASE READ YOUR BUYOUT DETAILS CLOSELY AT VANDEVERE. This is an absurd and dishonest practice. I look forward to discussing this experience with Kia Finance. Lastly, just to put an exclamation point on this horrific experience, upon looking at the Vandevere website, I confirmed Mack had even given me a false last name. Told me his last name was "Gill." What does this say about him and Vandevere? A fake name?? More

Thank you for all your help answering all my questions about todays market. Sam did a good job about todays market. Sam did a good job More

He was super helpful, very attentive, and a pleasure to work with. Would recommend Sam Shue. work with. Would recommend Sam Shue. More

Sam Shue was great! Made it quick and easy! I will definitely come back to shop again. Made it quick and easy! I will definitely come back to shop again. More

Sam Shue was very helpful and my husband and my son took test drives and Sam was with us the whole way explained how everything worked in the car! test drives and Sam was with us the whole way explained how everything worked in the car! More

Very helpful as they worked with me to get the car I wanted. Knowledgeable sales staff expedited my search. wanted. Knowledgeable sales staff expedited my search. More

Great dealership. Great sale experience from Dave Sabitini Knowledgeable hardworking and thorough. It was easier than I expected. Painless!! Great sale experience from Dave Sabitini Knowledgeable hardworking and thorough. It was easier than I expected. Painless!! More

We worked with Dave Sabitina who was both accommodating and knowledgeable. He made the experience very easy for us. and knowledgeable. He made the experience very easy for us. More

Dave Sabitina was a great salesman - no pressure, listened to what I was looking for and got me in something that works for me. listened to what I was looking for and got me in something that works for me. More

Dave Sabitina was EXCELLENT! Met us on the lot quick and was able to make the process as simple as possible. Met us on the lot quick and was able to make the process as simple as possible. More