Van Nuys Chrysler Dodge Jeep Ram - Service Center

They were able to accommodate me in a timely manner and fixed the problem that was occurring in a timely effective manner. Thank you. fixed the problem that was occurring in a timely effective manner. Thank you. More

You do not have enough rental vehicles for your clients. Because of this, I do not like to bring my car in when necessary. Because of this, I do not like to bring my car in when necessary. More

Service was fantastic! I was helped right away by Payman and he answered all my questions! I was helped right away by Payman and he answered all my questions! More

The Service Director Mike is awesome! !! I will definitely come back here for their exemplary service! !! I will definitely come back here for their exemplary service! More

First of all, I am really dissatisfied with the service the Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys gave me a week ago. I took my car for maintenance which included oil change, tire rotation, the Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys gave me a week ago. I took my car for maintenance which included oil change, tire rotation, software upgrade. I discussed all the issues i been having lately with the car. I dropped of the car on Wednesday and the technician told me it would be ready in 3 days. I called the shop that Friday and the technician(Hector) said he would call me back. Nobody gave me a call back. So, I decided to go Saturday morning just so they could tell me that services were done but they weren’t able to do the tire rotation because they did not know how to remove the tires lug nuts covers 🤦🏻‍♂️. How is that possible if they are the mechanics. I understand that the services are free but I would think that the same job effort should be done if even if the customer is paying for services. Second issue I have with this dealership is that i had taken my previous Ram in for maintenance and one of the technician hit my car. I was given a car rental but the dealership never paid for it. I found this out when i took my current Jeep for a sunroof installation at different dealership. I would think that you guys would try to give the best services to your customers but it’s been more than one time. This is not professional at all. More

I like the transparency. I got what I asked for, what I needed and at the price we had agreed at. I also liked the Uber setup. It is so helpful to not have to worry about get I got what I asked for, what I needed and at the price we had agreed at. I also liked the Uber setup. It is so helpful to not have to worry about getting transportation to and from the site. More

I was treated with the best customer service possible. Thank you peyman for the help Thank you peyman for the help More

Héctor always takes great care of my truck. Works quick and efficiently making everything really easy and painless Works quick and efficiently making everything really easy and painless More

This is perhaps the best experience I've had at a dealership ever! The whole crew were polite, extremely generous and very helpful! I will for sure be back with hopes to make my next purchase. Your c dealership ever! The whole crew were polite, extremely generous and very helpful! I will for sure be back with hopes to make my next purchase. Your customer service is unparallel to any other dealership I've come across! Thank you and it was my pleasure to write this review! More

Benny was very helpful in servicing my car. He was communicative and personal. Got me in and out. He was communicative and personal. Got me in and out. More