Van Nuys Chrysler Dodge Jeep Ram - Service Center

Experience was pleasant. Associate was polite. I didn’t have to wait to be seen. The associate provided transportation to and from my house. And when I picked up my car it wa Associate was polite. I didn’t have to wait to be seen. The associate provided transportation to and from my house. And when I picked up my car it was washed. More

We like our service advisor Payman he always does a great job for us but in general the service center at the dealership is generally slow. job for us but in general the service center at the dealership is generally slow. More

I brought it in for a simple recall notice, but when the vehicle came back it would no longer start - both batteries needed to be replaced. They insisted it was a coincidence - that two batteries died at t vehicle came back it would no longer start - both batteries needed to be replaced. They insisted it was a coincidence - that two batteries died at the time of service. The engine compartment was filthy (meaning it had been sitting outside with the hood open) and the terminal covers had been removed (meaning someone had jump started the vehicle). The cost to replace the batteries and the labor was way overpriced. Changing a car's battery is not that complex. It should not have cost as much as it did. It also should not have taken as long as it did - it took a week to replace the batteries, after the initial week to service the recall issue. More

Slow and rip-off customer. Charged me twice for the same labor. Charged me labor to replace radiator hoses while they had them removed to replace radiator. Will be filling com Charged me twice for the same labor. Charged me labor to replace radiator hoses while they had them removed to replace radiator. Will be filling complaint with Jeep/Chrysler. More

It’s Very easy process. Very friendly Customer service and very knowledgeable. The car was done in few hours Very friendly Customer service and very knowledgeable. The car was done in few hours More

polite and answered all my questions and requests and had it done the same day when they first estimated 2-4 days it done the same day when they first estimated 2-4 days More

Dealer kept my car for over a week for a tire issue unfortunately nothing got resolved until I had to call and call and eventually solve the issue my self. unfortunately nothing got resolved until I had to call and call and eventually solve the issue my self. More

Thank you for outstanding customer service That I recived during my visit. Vahe was very knowledgeable and in the short time he was able to determine issue and get it fixed. . during my visit. Vahe was very knowledgeable and in the short time he was able to determine issue and get it fixed. . More

Service Advisor Hector is a prime paragon of a customer service professional. From the greeting, the in-between, to the finish, it was a classy display of authentic customer care & service. Hats off from o service professional. From the greeting, the in-between, to the finish, it was a classy display of authentic customer care & service. Hats off from one customer service professional to another!!! More

I bought a jeep from this dealer with extra warranty plus rental car or loaner rights. All I get is attitude. From first day I purchased the jeep it’s been bad , they kept my driving license and never bothe rental car or loaner rights. All I get is attitude. From first day I purchased the jeep it’s been bad , they kept my driving license and never bothered to call me , two weeks later I remembered that they were the last one asking for it so I called and it was in their office. Another week and the car kept going into repairs till this day. I’ve paid top money for this jeep and it’s been giving me nothing but anguish it’s been in repairs for more than 6 months and collectively probably close to a year , I don’t even have 20,000 miles on the car and I’ve always had problems with it , the car doesn’t look the same as I purchased it because the service department kept taking parts out that said it will improve performance of the car but nothing improved only got worse . Also due to construction at the service department they kept bringing back the jeep with lots of nails in all tires once it was so bad I had to take Uber back home , another time the stereo was destroyed and while they ordered another stereo my state of Art surround sound system that was the only thing I enjoyed about the purchase of the car , that was removed or not connected. Honestly I’m scared to go back they hate me there and it’s not my fault, I’ve tried to go to other jeep service departments but after a long wait for appointment I get there and they say that I have to go to the place I originally bought the jeep , I’m frustrated I’m driving this jeep that is making rattling noises from underneath and back trunk, signal lights don’t work stereo is xxxx and the front tires have nails in them, the back tires I paid for one and Westbrook paid for the other one although they should have replaced all tires . I’m exhausted, I’m tired of complaining about the same problems and getting an attitude that it’s my fault that they sold me a car for top money that is Junk. More