Van Nuys Chrysler Dodge Jeep Ram - Service Center

Doesn’t know the meaning of communication. Acts like customers are an inconvenience. Very slow. Vehicle was supposed to be in for 10 days, took them 30! On top of that, found a bunch of spare/ Acts like customers are an inconvenience. Very slow. Vehicle was supposed to be in for 10 days, took them 30! On top of that, found a bunch of spare/loose hardware in the car? More

My experience with this dealership has always been positive but expect a very busy dealership when you go positive but expect a very busy dealership when you go More

Bad experience, rude, didn't complete basic services, bad communication, not sincere, not trustworthy, bad overall. communication, not sincere, not trustworthy, bad overall. More

Payman is always kind, quick to respond and knowledgeable. I go to him for all my needs. knowledgeable. I go to him for all my needs. More

They don’t have loaners. So your stuck paying out of pocket for rental. Rentals are expensive So your stuck paying out of pocket for rental. Rentals are expensive More

The service advisor Eddie wa very helpful in addressing all our needs. The car was done when promised. Happy with the service we received. all our needs. The car was done when promised. Happy with the service we received. More

Benny was awesome! The young lady who took my call, got me an appointment faster than the dealer 5 miles from my house! It was worth the 30 mile drive. Benny answered a The young lady who took my call, got me an appointment faster than the dealer 5 miles from my house! It was worth the 30 mile drive. Benny answered all.my questions, and was able to fix all my wife's car issues. Even a problem I didn't know about. I will definitely come back to Russell Westbrook. Ask for Benny. More

They Broke my car charger. Told them my car was leaking something. After they serviced the car, I was told the car did not have a leak. The car still leaks. Told them my car was leaking something. After they serviced the car, I was told the car did not have a leak. The car still leaks. More

Always find new damage after pickup but, people inside dealership try to make it right. This last time, new scratches on passenger door. dealership try to make it right. This last time, new scratches on passenger door. More

Extremely pleased with Hector (Jr. ). Very responsive and getting work done on time as scheduled. Definitely would go back to him for my next service. ). Very responsive and getting work done on time as scheduled. Definitely would go back to him for my next service. More