Van Nuys Chrysler Dodge Jeep Ram - Service Center

Hector was very polite and helpful. I was in and out in about 2 hours I was in and out in about 2 hours More

The service was great. Sorry it took me so long to finally post. Everyone was nice. Thank you for helping me out :) Sorry it took me so long to finally post. Everyone was nice. Thank you for helping me out :) More

Payman and Benny has been amazing ! ! Always respond to emails promptly and take all of our vehicles in for service in a timely fashion! The absolute best! ! Always respond to emails promptly and take all of our vehicles in for service in a timely fashion! The absolute best! More

Worst service I have ever received at a dealership. I've been. To Russell, Westbrook Chrysler in Van Nuys California to have my jeep serviced on three occasions, and the service just seems to get worse I've been. To Russell, Westbrook Chrysler in Van Nuys California to have my jeep serviced on three occasions, and the service just seems to get worse. I had to get an engine replaced for my 2018 jeep. I was informed that the job will be completed in no less than three weeks however, three weeks turned into three months. They kept giving me the runaround as to why the job wasn't completed. Furthermore, when I finally received my vehicle and drove it off the lot, my radio seized to work. Basically, I got a brand new engine and drove off with an electrical problem. I am highly disappointed and until changes are made with the management of that branch, I will not recommend that dealership to anyone I know. Kofi Yiadom. More

Although I made an appointment, once I arrived they said they didn’t have it and didn’t need it. However, the service was fantastic!!!! they didn’t have it and didn’t need it. However, the service was fantastic!!!! More

The beginning was rocky because it took too much time getting the job done. When the work was eventually completed it was done well. Tanya, from service, made the whole experience more positive and at th getting the job done. When the work was eventually completed it was done well. Tanya, from service, made the whole experience more positive and at the end Hector Jr. was more helpful. We thank them both. More

Junior was very accommodating and worked within my budget. The repairs were done quickly. I received my car washed and cleaned. I was also provided an Uber back home when I dropped off the car. budget. The repairs were done quickly. I received my car washed and cleaned. I was also provided an Uber back home when I dropped off the car. More

Hector was very helpful. The service was done faster then I expected. My overall experience is excellent. The service was done faster then I expected. My overall experience is excellent. More

As usual, Payman is the man. Taking care of all my cars and vans, thank you Taking care of all my cars and vans, thank you More

Dishonest and unhelpful. Brought my Jeep Compass in for a recall on the vehicle, a light on my dash and decided to have my brakes checked/tires rotated since it was going to Brought my Jeep Compass in for a recall on the vehicle, a light on my dash and decided to have my brakes checked/tires rotated since it was going to be in getting serviced. The recall was taken care of but Payman said my brake pads were at 2mm which is bad if that were true. He quoted me over $3,000.00 to have both of my batteries replaced and both front/back brakes/rotors replaced. I declined their services so I could take my car to a private mechanic and get an honest opinion. A few days later the private owned mechanic calls me and tells me that my back brakes are like new and my front brakes have at least 10k-15k miles left on the low end. They also told me that my main battery was ok and the only one that had to be replaced was the auxiliary battery. With the private mechanic it was only $205 for the battery and installation. At the dealership I was charged $490 for them to run diagnostics and lie to me about an issue that isn’t even there and they didn't even rotate my tires. The private owned mechanic didn’t even charge me for diagnostics. It's nice to have everything done at the dealership to keep a nice record on your car but this dealership is out for your money and it's not worth it. Save your time/money and find yourself a private owned auto shop with workers who genuinely care about fixing cars and helping people. Very unhappy with my experiences at Russel Westbrook Van Nuys. More