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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,661 Reviews
Call Service Center (855) 298-3373

2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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December 19, 2022

Benny is the easiest and most conscientious service provider I dealt with. Benny keeps me informed of every aspect of the maintenance appointment. More

by Blackbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're always happy to see glowing praise for our team at Russell Westbrook Chrysler Dodge Jeep RAM! Thank you for sharing your appreciation for Benny. We look forward to working with you again down the road!

December 19, 2022

Great experience! Eric is a wonderful salesman. I would refer other people. The service was quick and easy. More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

This review means a lot to us! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your thoughtful feedback about Eric and our team. We hope to see you again!

December 18, 2022

This was my second time coming to Russell Westbrook for service. Benny is always really helpful. More

by kristelcrews.me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny in Service.
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We appreciate the kind feedback about Benny and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

December 18, 2022

Great service. Professional and friendly staff. Will work hard to get you what you want. More

by herreralorena21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer, Rayan Saab
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this kind review of Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate it!

December 18, 2022

Roger E. always takes care of my vehicle needs in a very professional and timely manner. Thank you!! More

by gernunez0731
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raed Malaeb
Report | Print
Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

This review means a lot to us! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your thoughtful feedback about Roger. We hope to see you again!

December 18, 2022

Attentive staff and quality workmanship. The work was done as described in the timeframe that it was promised. Great job. More

by cato7691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Report | Print
Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this kind review of Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate it!

December 18, 2022

Efficient and completed desired repairs correctly. Experienced clear and concise communications with the service advisors More

by ishoyu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen and Vahe
Report | Print
Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you had a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

December 18, 2022

Terrible at answering phone calls. Terrible at calling back. Poor customer service with issues. Zero updates regarding what is going on with my car. Part backordered with no ETA. Never More

by roygelbart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We strive for excellent communication so this feedback is concerning to read. I apologize that our team left this negative impression, and I'd like the chance to assist. If there is anything else we can do for you, let us know. Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

December 18, 2022

Great dealership. Very understanding and ready to help!!! Will definitely shop there again. People friendly and customer oriented. More

by xalos14@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer, Rayan Saab
Report | Print
Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

December 17, 2022

I was in for a regular maintenance visit. Hector at the service department was very helpful and made the process quick and simple. He was very communicative and responsive throughout the the More

by J.v.mendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm concerned to see this feedback, as it does not reflect the timely and responsive professionalism I expect from our staff. I sincerely apologize for any delay in communication and in completing your service needs. I understand your frustration and I'm very sorry we've lost your business. I will address this issue with the rest of my team so that we can make improvements in the future. Please don't hesitate to reach out if there are any additional details you'd like to share. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

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