Van Nuys Chrysler Dodge Jeep Ram - Service Center

The dealership overall was very forgettable. I have a jeep with 16k miles and I was told I needed a service that coated a total of a 1000 dollars. After consulting my owners manual I realized I I have a jeep with 16k miles and I was told I needed a service that coated a total of a 1000 dollars. After consulting my owners manual I realized I only needed a tire change and a tire rotation that ended up costing 188 dollars More

Had my car 3 weeks to get parts. Service rep and mger did not return calls. Terrible experience. Service rep and mger did not return calls. Terrible experience. More

I paid $250 for a diagnostic that I didn’t get. I didn’t request tire service and the tires had low air pressure when I picked it up. Did not fix the recalls on the car. Claimed my car wouldn’t sta I didn’t request tire service and the tires had low air pressure when I picked it up. Did not fix the recalls on the car. Claimed my car wouldn’t start and a diagnostic couldn’t be done unless I paid $2,000. I refused and asked for my car back. They insisted I have it towed. I called a tow truck and they drove the car out to me, which means the car did start and they could have done a diagnostic but refused because I didn’t pay them $2,000. I was completely ripped off. My invoice supports what I am claiming. More

Amazing experience and helped me a lot. Fast and easy and fixed all the issues i had. Fast and easy and fixed all the issues i had. More

Helpful. I really appreciated the convenience of the paid Uber ride home when they were looking at my car. It took longer to check my car than I expected but I really appreciated the convenience of the paid Uber ride home when they were looking at my car. It took longer to check my car than I expected but it's likely a busy season with a lot of customers so it's not really their fault. More

I went there to get an oil change, I was told it would take 2-3 hours which was kind of a long time for a oil change. When I returned 4 hours later it still wasn’t ready, the tech guy told me it would be take 2-3 hours which was kind of a long time for a oil change. When I returned 4 hours later it still wasn’t ready, the tech guy told me it would be another 30 minutes I asked them to wash my car since I had to wait and they said it would take a little longer. I ended up waiting for another 2 hours, so I ended up spending 6 hours just to get an oil change. More

Jr was helpful and explained things which is great. Problem is that upon return of my car there was still an outstanding issue. Problem is that upon return of my car there was still an outstanding issue. More

This is the second time I’ve brought my jeep in for service and left with a sensor light still on. Westbrook response Being it back🤬 service and left with a sensor light still on. Westbrook response Being it back🤬 More

I don’t have a good experience at this dealer They took stool from my van took stool from my van More

The service is good and was able to solve my problem Will be coming back in the future if needed . be coming back in the future if needed . More