Van Nuys Chrysler Dodge Jeep Ram - Service Center

Dismissive, does not care. Customer service is last on their list. Really disappointing. After they lost paperwork and my car day there for a month. They returned it all scratc Customer service is last on their list. Really disappointing. After they lost paperwork and my car day there for a month. They returned it all scratched up... More

Great service. Kyle Castillo was a professional and friendly salesman from the moment we got to the lot and I would definitely recommend anyone go see him. Kyle Castillo was a professional and friendly salesman from the moment we got to the lot and I would definitely recommend anyone go see him. More

If your website offers a chance to make an appointment for an oil change, don’t tell the customer that oil changes are first come/first served when they arrive at their appointment time. Oh, and a quote for an oil change, don’t tell the customer that oil changes are first come/first served when they arrive at their appointment time. Oh, and a quote of 6 1/2 hours to perform an oil change is obscene. More

My car was at the dealership for simple warranty work & it took 6 weeks. When I picked up my car there were damaged. Slight but nevertheless damages. Scratches on the exterior, damaged window tinting, dama it took 6 weeks. When I picked up my car there were damaged. Slight but nevertheless damages. Scratches on the exterior, damaged window tinting, damaged visors. I had taken many photos of the inside and outside of my car the day I dropped it off so I could compare and contrast. Since this has happened before. But of course, no manager was available and no one has returned my several phone calls. I am forced to deal with this dealership because I have an extended Mopar warranty. I really like my service rep too. But things are beyond his control. More

Great service , friendly staff, quick turnaround , will definitely go back , best of I was given a ride home , wasn’t much later that I was called to let me know my car was ready definitely go back , best of I was given a ride home , wasn’t much later that I was called to let me know my car was ready More

Hector took care of my Jeep. Fixed everything under warranty. Got free ride . Car wash. Job done in no time perfectly . I felt like a king Very happy customer Fixed everything under warranty. Got free ride . Car wash. Job done in no time perfectly . I felt like a king Very happy customer More

This dealer lacks attention to customer. They push the sale and when it’s time to help you, they shy away from helping. My first jeep did not work, (factory issue) and when it came time for They push the sale and when it’s time to help you, they shy away from helping. My first jeep did not work, (factory issue) and when it came time for them to help they did not help. I paid two months worth of payments for a jeep I got to drove about four days. They promised to give me my money back and have yet to hear from them. Plus that doesn’t even include all the stress they caused during my pregnancy leading to having to be induced early. Would not recommend this dealer to my family. More

They charged me for items they damaged or never worked when new. And they charged me a $170.00 fee to use my credit card. when new. And they charged me a $170.00 fee to use my credit card. More

My advisor Hector JUNIOR NEVER answer my calls or even update me regarding my car!!! DOESNT CARE AT ALL! update me regarding my car!!! DOESNT CARE AT ALL! More

Great, fast and reliable service. I would recommend this dealer to friends and family whether they are buying a new car or servicing. I would recommend this dealer to friends and family whether they are buying a new car or servicing. More