Van Nuys Chrysler Dodge Jeep Ram - Service Center

Everything worked out. My only complaint is that the driver side mat is always kind of dirty from the mechanic’s shoes. The service rep should put down a paper cover for th My only complaint is that the driver side mat is always kind of dirty from the mechanic’s shoes. The service rep should put down a paper cover for the mat when he first gets in the car like other dealerships do. More

The best service center I have ever been too. Seriously. Normally I stay away from dealerships who tend to be overpriced and long waits. I have bern coming here for over a decade! Seriously. Normally I stay away from dealerships who tend to be overpriced and long waits. I have bern coming here for over a decade! More

Everyone was really helpful and friendly! My service was completed faster than they expected, thanks! My service was completed faster than they expected, thanks! More

I went in to get a replacement for my arm rest and ended up paying $1100 for a service that was never explained to me! The service rep seemed irritated with me when I asked him questions, which is frustrati up paying $1100 for a service that was never explained to me! The service rep seemed irritated with me when I asked him questions, which is frustrating. I have had four Grand Cherokees, never have I ever had to pay $1100 for maintenance on the vehicle. At least explain what it is and not just telling me I need to do it. More

They did a great job fixing my car. It needed a timing belt and a replacement on a major gasket. Yeah, it took a really long time but that was expected. What I didn't expect was my It needed a timing belt and a replacement on a major gasket. Yeah, it took a really long time but that was expected. What I didn't expect was my battery to go dead right after leaving. See, I never had a battery problem and I spent over 4k in repairs, so it really bugs me that my battery was probably switched out. When I dropped my car off, I'd never had a battery problem and two hours after picking my car up, the battery was dead. So, why 5 stars? One word: Armen. Armen B was my contact for all service of my car. He saw my original, scathing 3 star review of the shop and he contacted me with an apology for the experience (that goes a long way) and the offer to reimburse us for the suspicious battery (that goes further and I accepted). This is what good service looks like. Great job! More

Great dealership! Benny my service advisor is the best! He always explains everything in detail, great service and trustworthy. Benny my service advisor is the best! He always explains everything in detail, great service and trustworthy. More

My service writer Benny Marikta always takes great care of me when I need my Dodge Journey serviced. Keep up the great customer service! of me when I need my Dodge Journey serviced. Keep up the great customer service! More

The leadtime to get my truck back, took forever and parts were back ordered. That’s the downfall. were back ordered. That’s the downfall. More

Benny and the whole service team is attentive and efficient. Scheduling, pick-up and the service itself was all seamless. efficient. Scheduling, pick-up and the service itself was all seamless. More

Always bring my car here for service very helpful and honest on what I should do to take care of my car honest on what I should do to take care of my car More