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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,661 Reviews
Call Service Center (855) 298-3373

2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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February 15, 2023

I will never take my Jeep to this dealer ever again. I have felt ripped off before but this service visit takes the cake.. They cant be trusted! More

by You guys suck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paymen
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Feb 17, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We strive to deliver top-notch service, and I'm concerned that this may not have been reflected in your experience. I understand that you're frustrated and would like to step in to help. If you're willing to share further details of your experience, please reach me at the number listed here. I look forward to speaking with you. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 13, 2023

The customer service manager was fantastic- professional and polite. My JEEP Wrangler was serviced same day More

by ryan.mondillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the 5-star feedback, Ryan! The Russell Westbrook Chrysler Dodge Jeep RAM team appreciates your support.

February 13, 2023

Good customer service, However, very busy with service and delays can be expected. However very Professional and good experience. Overall good More

by Ash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PAYMAN ARJANG
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Feb 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are grateful to have your business, Ash. Thanks for taking the time to leave us a review! - The Russell Westbrook Chrysler Dodge Jeep RAM Team

February 12, 2023

Waited 30 minutes just to pick up my car. And I got my paperwork. Spoke to the representative and had to take my car out myself. I saw four representatives passed me within the 30 minutes. No More

by a.delaloza88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Klaumenzer
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Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This review is concerning to us, and we apologize that you had this experience. We strive to demonstrate our commitment to customer service every day, and I am disappointed to see we've fallen short of our high standards. I am sorry that you had such a difficult time getting your vehicle back and that nobody provided you with assistance sooner. Would you please call me when you have a chance so that I can see if there is any way we can help you moving forward? Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 12, 2023

Great customer service! I am very happy with the service I received! Payman was helpful and attentive. More

by Galvez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
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Feb 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Galvez, Payman is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business, from your friends at Russell Westbrook Chrysler Dodge Jeep RAM!

February 11, 2023

Had an early appointment for 1st oil change. Service advisor said they were running behind but took 4hrs. More

by kandkfillman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry that your visit took longer than anticipated. We strive to deliver efficient service and never intend to inconvenience our guests. I assure you that we will work to improve our practices in the future. If there is anything more I can do to assist you, please don't hesitate to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Feb 14, 2023 -

kandkfillman responded

Mike - Not a big deal - everything worked out fine - your staff is very attentive.

Feb 15, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

The service team appreciates your support!

February 11, 2023

Got charged 40$ for tire rotation but they forgot to do it and had to take the car to a mechanic to rotate the tire More

by limouchi1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Badie Audish
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review is upsetting to read. This does not sound like the attentive service I expect from our team and I apologize for any oversight in your tire rotation. I understand your frustration and that we've lost your business, but I'd like to step in and make sure we sort things out here. We won't be able to locate your contact information without a full name, so please reach out to me when you can. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 10, 2023

The dealership provided great service in a timely manner and very helpful, accommodating and friendly staff. More

by Mtale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen
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Feb 10, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review of Russell Westbrook Chrysler Dodge Jeep RAM!

February 10, 2023

Amazing service from team. Everything went smooth and quick. Thanks a lot for the help More

by Geovaney.lazcano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the review of Russell Westbrook Chrysler Dodge Jeep RAM! We are here to help with any of your service needs.

February 10, 2023

After $20,000 paid to service to repair my engine with a new one the car was still ticking after repairs and before I even picked it up. The same issue still persist even with new engine. More

by vafa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Jr.
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Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for bringing this to my attention. I'd like to see if there is anything that I can do to help improve your rating and I hope you'll give me a call at your earliest convenience to discuss the matter in greater detail. Thank you for your feedback, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

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