Van Nuys Chrysler Dodge Jeep Ram - Service Center

Communication was very poor. We had to constantly beg for updates. If we had just received communication from the beginning about time estimates it would have been fine. Our cont We had to constantly beg for updates. If we had just received communication from the beginning about time estimates it would have been fine. Our contact at the dealership also continually spoke down to me (a woman) asking if I needed to have my spouse (a man) on the phone as well. More

Customer service was fantastic, they fixed my car in a timely matter and updated me on the progress. Highly recommend this dealer for anyone that has a chrysler Dodge Jeep or Ram. timely matter and updated me on the progress. Highly recommend this dealer for anyone that has a chrysler Dodge Jeep or Ram. More

It’s well kept and the employees are nicely dressed. Love the basketball court in the middle Love the basketball court in the middle More

Horrible service on so many levels ! !! Scratches painted over before I bought the car,Things not working & them knowing it, but still sold it to me. Someone dented & Scratched my vehicle !! Scratches painted over before I bought the car,Things not working & them knowing it, but still sold it to me. Someone dented & Scratched my vehicle while it was supposed to be getting serviced which took over a month just sitting there. No type of communication not even a phone call back & I'll never be back More

I was satisfied with the customer service I received on my visit, and over the phone at the time booking. Friendly and professional. my visit, and over the phone at the time booking. Friendly and professional. More

Would have given a 5 star, but my coupon was not used to deduct charges. Was not offered a inspection... Also, was not explained about future maintenance appointments. Overall, Benny was great to work wi deduct charges. Was not offered a inspection... Also, was not explained about future maintenance appointments. Overall, Benny was great to work with and comfortable to do business with. I just wish I could have used the coupon to deduct the cost! More

Horrible selling used cars worth issues and when you come to complain they say they'll take care of it and never fix the problem two cats bought there with problems none resolved to complain they say they'll take care of it and never fix the problem two cats bought there with problems none resolved More

Very personable. Great service. They provided Uber service at no cost which was most helpful. Great service. They provided Uber service at no cost which was most helpful. More

After having my car all day they didn’t complete to service and didn’t tell me either. I had to read the paper myself to find out. They said they couldn’t find my wheel lock but no one called me to see service and didn’t tell me either. I had to read the paper myself to find out. They said they couldn’t find my wheel lock but no one called me to see where it was. I was shocked my car was there from 9am - 6pm and no one called me. More

It was an amazingly busy day for them And it took much longer than anticipated So they generously reduced my bill. longer than anticipated So they generously reduced my bill. More