Van Nuys Chrysler Dodge Jeep Ram - Service Center

I am from out of town, here for work. I have no family or friends here so this warranty work came as a huge disappointment and at a horrible time. I took it to this dealer with hopes of I have no family or friends here so this warranty work came as a huge disappointment and at a horrible time. I took it to this dealer with hopes of a possible quick turn around given my situation. I was told each week it would be ready on this day or that day and each week came and went with no vehicle. I couldn't get a rental due to finances and with the indefinite time frame which ended up being 32 days, this would have easily been nearly $2000. The final week before my vehicle was ready, I was given a car to use from the dealer which was extremely helpful. However, one instance that prolonged service was that a technician took my keys home and forgot them when he came to work. So, I am very disappointed in the service. I can only hope that the actual work is better than their word. More

Wonderful service, especially by Jad at the service department. I was helped with courtesy and respect. department. I was helped with courtesy and respect. More

The service team was very friendly and professional, they took good care of me the few times I been there took good care of me the few times I been there More

Friendly and took care of business. Kept me informed. They are very busy…too busy. Kept me informed. They are very busy…too busy. More

Worst Dealership, unprofessional Service advisor and horrible communication. Please call me for further details 747-250-6000 horrible communication. Please call me for further details 747-250-6000 More

Benny was very helpful getting the truck into the shop and getting me a ride home and back to shop once the warranty work was done. and getting me a ride home and back to shop once the warranty work was done. More

Armen, our service advisor had great communication and a sense of urgency. Was attentive to our needs. Much appreciated. Thank you. sense of urgency. Was attentive to our needs. Much appreciated. Thank you. More

This place rocks! Excellent service, great attitude, very responsive. Overall, a very nice and helpful crew. Excellent service, great attitude, very responsive. Overall, a very nice and helpful crew. More

Very efficient, and professional service. I had an excellent experience. Excellent price, no surcharges and excellent communication. I had an excellent experience. Excellent price, no surcharges and excellent communication. More

Service center returned my car 2 MONTHS after i dropped it off because of negligence and lack of following up within their department. Very frustrating and disappointing. it off because of negligence and lack of following up within their department. Very frustrating and disappointing. More