Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,608 Reviews
Call Service Center (855) 298-3373

2,608 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

Sort by
February 12, 2023

Waited 30 minutes just to pick up my car. And I got my paperwork. Spoke to the representative and had to take my car out myself. I saw four representatives passed me within the 30 minutes. No More

by a.delaloza88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Klaumenzer
Report | Print
Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This review is concerning to us, and we apologize that you had this experience. We strive to demonstrate our commitment to customer service every day, and I am disappointed to see we've fallen short of our high standards. I am sorry that you had such a difficult time getting your vehicle back and that nobody provided you with assistance sooner. Would you please call me when you have a chance so that I can see if there is any way we can help you moving forward? Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 12, 2023

Great customer service! I am very happy with the service I received! Payman was helpful and attentive. More

by Galvez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
Report | Print
Feb 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Galvez, Payman is exactly as you described. He has a passion for assisting clients and is packed with knowledge. Enjoy your new ride and thank you for your business, from your friends at Russell Westbrook Chrysler Dodge Jeep RAM!

February 11, 2023

Had an early appointment for 1st oil change. Service advisor said they were running behind but took 4hrs. More

by kandkfillman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry that your visit took longer than anticipated. We strive to deliver efficient service and never intend to inconvenience our guests. I assure you that we will work to improve our practices in the future. If there is anything more I can do to assist you, please don't hesitate to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Feb 14, 2023 -

kandkfillman responded

Mike - Not a big deal - everything worked out fine - your staff is very attentive.

Feb 15, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

The service team appreciates your support!

February 11, 2023

Got charged 40$ for tire rotation but they forgot to do it and had to take the car to a mechanic to rotate the tire More

by limouchi1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Badie Audish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review is upsetting to read. This does not sound like the attentive service I expect from our team and I apologize for any oversight in your tire rotation. I understand your frustration and that we've lost your business, but I'd like to step in and make sure we sort things out here. We won't be able to locate your contact information without a full name, so please reach out to me when you can. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 10, 2023

The dealership provided great service in a timely manner and very helpful, accommodating and friendly staff. More

by Mtale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen
Report | Print
Feb 10, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review of Russell Westbrook Chrysler Dodge Jeep RAM!

February 10, 2023

Amazing service from team. Everything went smooth and quick. Thanks a lot for the help More

by Geovaney.lazcano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the review of Russell Westbrook Chrysler Dodge Jeep RAM! We are here to help with any of your service needs.

February 10, 2023

After $20,000 paid to service to repair my engine with a new one the car was still ticking after repairs and before I even picked it up. The same issue still persist even with new engine. More

by vafa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Jr.
Report | Print
Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for bringing this to my attention. I'd like to see if there is anything that I can do to help improve your rating and I hope you'll give me a call at your earliest convenience to discuss the matter in greater detail. Thank you for your feedback, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 09, 2023

Fast and efficient. I was able to get in and out pretty quickly. No issues. More

by paviavince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the 5-star review of Russell Westbrook Chrysler Dodge Jeep RAM! Safe travels until next time!

February 09, 2023

Great service and kind person helping me . He def is a great worker and cares for his clients . More

by chrisornelas23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your confidence in Russell Westbrook Chrysler Dodge Jeep RAM, and for your business. We are thankful to have you as a customer!

February 08, 2023

Appreciate the hard work of my advisor (Hector) and the technicians. Our van was in the shop for three months. Ken More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Herrera-Lopez
Report | Print
Feb 08, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks, Ken! We're happy to hear that Hector was helpful and nice to work with. We appreciate your patience and confidence in us to assist you. See you again next time you need us here at Russell Westbrook Chrysler Dodge Jeep RAM!

Feb 08, 2023 -

Ken responded

Kudos to the Techs that worked on the van. Lots was done, appreciate them getting it right. We just finished a road trip of 700 miles to gain some confidence back in the vehicle. It has been a painful process, we hope it's all behind us now. Please reach out to the techs, I appreciate their work, anything you can do for them they deserve. -Ken

Feb 08, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ken, we hope you enjoyed your trip and are thrilled your van got you where you needed to go. Take care!

1
...
46
47
48
...
261