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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,608 Reviews

2,608 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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February 17, 2023

Great customer service , I purchased my 2014 Grand Cherokee from Van Nuys Jeep dealership and I am very satisfied with the car as well as the maintenance performed by the dealership. More

by SIDNEYIHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman Arjang
Feb 17, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the great review of Russell Westbrook Chrysler Dodge Jeep RAM! We are thrilled to hear that you are loving your 2014 Grand Cherokee.

Feb 17, 2023 -

SIDNEYIHS responded

It is a great car .

February 17, 2023

Very nice to deal with people who are pleasant and courteous. I have been very pleased with the service provided at Russell Westbrook. Because I have a huge promaster van RV conversion I appreciate More

by ktd445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Marikta
Feb 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for stopping by to support Russell Westbrook Chrysler Dodge Jeep RAM with your 5-star review! We appreciate your feedback and hope you have a great day!

February 17, 2023

Benny was my advisor He did great job like always, fast and complicated , he always offer the best service More

by rahasarab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Feb 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for stopping by to review Benny and Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate your loyal business!

February 17, 2023

COUPON IS USELESS WHY PROMOTE IT , BUT JUNIOR WAS WELCOMING , BEING THE FACT THEY DDNT REPLACE MY OIL CHANGE STICKER More

by SRTJBI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JUNIOR
Feb 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am so sorry to hear that there was an issue with payment and that your vehicle was not returned to you in the condition you had hoped. I'd like to step in and assist with your oil change sticker and see if I can help figure out what happened regarding your coupon. If you are willing, please give me a call. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 16, 2023

Service manager Benny and others were efficient and pleasant to deal with. It was a pleasant surprise after my terrible experiences with Santa Monica Jeep. All future service will be done at Van Nuys More

by slokitz1930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny Maritka Service Manager , Rene Robles, Matt Eatezadi
Feb 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's great to hear that Benny and our team took such great care of you! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience. Safe travels ahead!

February 16, 2023

First time here, good customer service. They were quick with the service, finished before the agreed time. More

by Evillagomez75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector “Jr” López
Feb 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Our team is always happy to help you out! Thank you for supporting Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!

February 15, 2023

Roger is a great service advisor. He explains everything well and keeps me well informed. The work was completed as described in the promised timeframe. Great job by all. More

by cato7691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio Espindola
Feb 15, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are thrilled to hear that Roger has provided outstanding service. Thank you for working with the Russell Westbrook Chrysler Dodge Jeep RAM team.

February 15, 2023

I will never take my Jeep to this dealer ever again. I have felt ripped off before but this service visit takes the cake.. They cant be trusted! More

by You guys suck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paymen
Feb 17, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We strive to deliver top-notch service, and I'm concerned that this may not have been reflected in your experience. I understand that you're frustrated and would like to step in to help. If you're willing to share further details of your experience, please reach me at the number listed here. I look forward to speaking with you. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 13, 2023

Good customer service, However, very busy with service and delays can be expected. However very Professional and good experience. Overall good More

by Ash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PAYMAN ARJANG
Feb 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are grateful to have your business, Ash. Thanks for taking the time to leave us a review! - The Russell Westbrook Chrysler Dodge Jeep RAM Team

February 13, 2023

The customer service manager was fantastic- professional and polite. My JEEP Wrangler was serviced same day More

by ryan.mondillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the 5-star feedback, Ryan! The Russell Westbrook Chrysler Dodge Jeep RAM team appreciates your support.

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