Van Nuys Chrysler Dodge Jeep Ram - Service Center

It took a while to get my urgent issue across to have my car seen. When my car was seen they provided me with a rental as promised and flowed through by keeping me in touch letting me know when car will be car seen. When my car was seen they provided me with a rental as promised and flowed through by keeping me in touch letting me know when car will be ready. After a week vehicle was ready, however an issue is still occurring and this is a manufacturer issue from what i am told. Other than that the employees were nice More

They straight up ripped me off. At the salesmanship desk I signed the 4 square with a $595 add on. When I went to finance there was a $595 and a $495 and when he told me he got me At the salesmanship desk I signed the 4 square with a $595 add on. When I went to finance there was a $595 and a $495 and when he told me he got me a better interest rate there was a $595+$495+$1000 More

This was my first time using the service department. There are no clear directions provided for customers arriving. I waited for 20 minutes thinking I would be greeted by a service person that never mat There are no clear directions provided for customers arriving. I waited for 20 minutes thinking I would be greeted by a service person that never materialized. After going inside, I discovered you have to bring your vehicle in, go inside and wait to be greeted and assisted. The service itself was performed efficiently, and the customer service upon completion was very good. More

Always friendly staff. Would be nice if express oil change was actually express. Sometimes the wait is too long. Would be nice if express oil change was actually express. Sometimes the wait is too long. More

Great customer service all the way across the board. Roger was very attentive and very customer service driven. I was very happy with his service and communication. Roger was very attentive and very customer service driven. I was very happy with his service and communication. More

Payman was amazing and he was very helpful he answered all my questions and was caring all my questions and was caring More

The service representative, Vahe was very helpful and accommodating. I really appreciate the service that he provided. Thanks! accommodating. I really appreciate the service that he provided. Thanks! More

They provided fast service. Kept me up to date with the status of my car. Kept me up to date with the status of my car. More

They try their best with their customers, but don’t provide all of the information when one leaves their cars to get serviced until that moment. Communication could be better. provide all of the information when one leaves their cars to get serviced until that moment. Communication could be better. More

Very helpful and the best service that I can get thank you for all your work and will be working with you guys again. you for all your work and will be working with you guys again. More