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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,661 Reviews
Call Service Center (855) 298-3373

2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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April 01, 2023

I always love coming to this dealer, Rogelio is always very helpful and gets you in and out. More

by joshdaniel021
Recommend Dealer
Yes
Employees Worked With
Rogelio
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Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

March 31, 2023

I had a tremendous experience with a service advisor named Payman. He was very kind, helpful, and quick to assist. More

by allingerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
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Apr 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for stopping by to leave a five-star review for our team here at Russell Westbrook Chrysler Dodge Jeep RAM. We appreciate your business and will be happy to help down the road--take care!

March 31, 2023

I am always get good service when I get work done on my car. I like the coupons they have for service. More

by Clobrera10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Cheers to five stars! We strive to provide exceptional service and we value your feedback--thank you for being a valued customer of Russell Westbrook Chrysler Dodge Jeep RAM! Have a wonderful day!

March 31, 2023

This place sucks. What’s the point of xpress lane if it takes 8 hours for an oil change? San Fernando Rydell CDJR has xpress lane… want to know how long I wait? 30 min More

by JANETHORTIZ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armen
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Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This feedback is concerning to receive. I sincerely apologize your recent experience wasn't as timely as we aim for. I will address this feedback with our team, but I'd also like to see if there's anything I can do to help here. Please consider contacting me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 29, 2023

This dealership has taken care of all my automotive needs. Everyone has been nice, respectful and diligent. More

by bdewig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paimen for 5 stars
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Mar 29, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are grateful to have you as a loyal client of Russell Westbrook Chrysler Dodge Jeep RAM!

March 29, 2023

Not responsive at all. I am still waiting for a response to my message left. I will not recommend the service center to anyone. It has been the most painful experience ever More

by EDAGAZARYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny
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Mar 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We strive to deliver seamless, communicative assistance, and I sincerely apologize if this hasn't been reflected in your experience. If you're interested in discussing this further, I'd appreciate the opportunity to address your concerns. I've listed my contact information below and hope to hear from you. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 29, 2023

I was helped quickly and was ordered an Uber for each way which made it easy. More

by arashhafizi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman
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Mar 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for the 5-star review of Russell Westbrook Chrysler Dodge Jeep RAM! We'll see you next time!

March 29, 2023

Very helpful, kept me up to date, and was able to address all my concerns More

by MELISSA.JANE.TAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman
Report | Print
Mar 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are so happy that our Russell Westbrook Chrysler Dodge Jeep RAM team earned your five stars. Thanks, Melissa!

March 29, 2023

I went in for a periodic oil change. Hector Herrera, my service manager; as always received me and took care of me. Hector’s attention to detail and his team had me out of there in less More

by buenosdiazgym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are so happy to hear you are happy and satisfied! Thank you for stopping by to leave Hector and his team a stellar shoutout--it's a pleasure to offer outstanding (and swift) service here at Russell Westbrook Chrysler Dodge Jeep RAM. We appreciate you and your business!

March 28, 2023

I bought a brand new car, and already have several issues, not mention the recalls. Took my car in, and the service specialist told me the parts would be in 3/23. Today he says that there are no eta. More

by csvelloso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
Report | Print
Mar 29, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry that you are having issues with your vehicle and for any lack of communication on our end. I would like to ensure we can get you an update, but I will not be able to find your number with the username provided, so please reach out to me directly when you can. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

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