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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,607 Reviews

2,607 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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March 12, 2023

Great customer service all the way across the board. Roger was very attentive and very customer service driven. I was very happy with his service and communication. More

by adballer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Espindola
Mar 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for reviewing Russell Westbrook Chrysler Dodge Jeep RAM! We will pass along your appreciation to Roger and the team. Take care!

March 12, 2023

Payman was amazing and he was very helpful he answered all my questions and was caring More

by armen.avetisyan13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
Mar 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Payman and the Russell Westbrook Chrysler Dodge Jeep RAM team.

March 12, 2023

The service representative, Vahe was very helpful and accommodating. I really appreciate the service that he provided. Thanks! More

by mcworldwide2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vahe
Mar 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that Vahe delivered such a successful service experience. Drive safely, and we hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM!

March 12, 2023

They provided fast service. Kept me up to date with the status of my car. More

by velasquezalli14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Mar 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM, we appreciate your positive feedback!

Mar 16, 2023 -

velasquezalli14 responded

Great customer service.

March 11, 2023

They try their best with their customers, but don’t provide all of the information when one leaves their cars to get serviced until that moment. Communication could be better. More

by Sanb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's disappointing to see we've fallen short of delivering thorough communication, and I apologize for any oversight on our end. We appreciate this feedback as it will help us make improvements to our customer service in the future. If there's anything else you'd like to discuss, please feel free to reach out to me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 10, 2023

Very helpful and the best service that I can get thank you for all your work and will be working with you guys again. More

by marcorojaz89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Our team is always happy to help you out! Thank you so much for choosing Russell Westbrook Chrysler Dodge Jeep RAM and please let us know if you need anything at all down the line. Our team is always here to help!

March 10, 2023

Roger was friendly, professional and efficient in expediting my car service. I truly appreciate it! Definitely a 10😊 More

by yubs024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Mar 10, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate the great review! We will be sure to give Roger a shout-out for his great help. We thank you for your business and wish you safe travels down the road! -- The Russell Westbrook Chrysler Dodge Jeep RAM Team

March 10, 2023

Had my car towed here when I broke down 800 miles from home. We had an idea what the problem was so we leave the car and fly home. A week later I get a call telling me $14k for a new engine or come get More

by nikki.m.kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger. He was super awesome and nice
Mar 12, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience with me. We strive to provide our guests with top-notch service and it is disappointing to see that your experience was unsatisfactory. I would like to better understand the details of your visit so that I can address my team appropriately. Please give me a call and I will be happy to listen. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 09, 2023

My contact Armen was very helpful and easily accessible at all times. He took care of everything promptly and professionally. More

by skaprielian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We will be sure to pass along your kind words to Armen. Thanks for working with the Russell Westbrook Chrysler Dodge Jeep RAM team!

March 08, 2023

Dealership has excellent customer service . They really pay attention to detail and about customers concerns More

by angellassweetspot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review and kind words about Russell Westbrook Chrysler Dodge Jeep RAM. We are pleased to hear about our team's great work, and we hope to see you in the future!

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