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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,661 Reviews
Call Service Center (855) 298-3373

2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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April 03, 2023

Always have a good experience here. Exceptional service thank you for everything Hector and Jad. More

by Carol Sarieddine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review, Carol! We are thrilled to hear that you had a successful experience working with Hector and Jad. Safe travels, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

April 03, 2023

No communication and around bad experience with sales and service department will never return to that location More

by Orlando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rayan Saab
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Apr 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Orlando, we strive to deliver thorough communication and a 5-star experience, so it's very disappointing to receive this feedback. I understand that we've lost your business, but if you're willing to share more details here, it will help us make improvements in the future. Please feel free to reach out to me at your convenience. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

April 03, 2023

The worst freaken dealer ive ever had to deal with Sold me a defective vehicle and never resolved any problems. Took my car somewhere else and they said it had transmission problems that the dealer never m More

by deeamarilys27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barry
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Apr 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry that you experienced these issues with your vehicle and that your service visits didn't go as smoothly as anticipated. We expect better for our guests and I would like to see how we can best assist you moving forward. Please feel free to give me a call at your convenience. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 03, 2023

The people there are always friendly and courteous! I have never had a problem when there. More

by llg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you are confident in the Russell Westbrook Chrysler Dodge Jeep RAM team to get the job done!

April 03, 2023

We are so happy with the service we received . They were quick and efficient and our Jeep is running perfectly.I highly recommend using the team at Van Nuys Westbrook Motors More

by simonne.coutinho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Schwartz, Alex Klaumenzer
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Apr 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Simonne, thank you for the review! We are so glad to hear that you had a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

April 02, 2023

Hector Herrera was a professional experienced and helpful. The mechanics team did a great job on finding and fixing the problem More

by Gallegos.arthur20
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Herrera
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Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback about Hector and hope to see you again down the road. Safe travels!

April 02, 2023

Very quick and gave me updates on what my car needed and when my car was ready More

by alyaragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your business and hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM!

April 02, 2023

Very good, thank you! !!!!!!!! 👍👍 Many thanks to all the staff, especially Arman. I hope that next time you will behave the same way at the top! More

by XA4O86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio, Rene Robles, Alex Klaumenzer, Matt Eatezadi, Rayan Saab, Walid Benterki
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Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback about Arman and hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

April 01, 2023

They were considerate, fast, and efficient even when they were busy. Eddie did a great job with keeping me updated throughout the whole process. More

by Domonique.pearce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
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Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for leaving Russell Westbrook Chrysler Dodge Jeep RAM a five-star review, Dominique. We will give kudos to Eddie for his excellent work.

April 01, 2023

Waited 4 months for a transmission I’ve complained about electrical issues Took it in multiple time with no results still having problems More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armenak Galstyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio
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Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Carlos, I sincerely apologize that your vehicle is experiencing unresolved issues. Our goal is to deliver seamless, timely, and efficient assistance, and I'm very sorry if we've missed the mark. I'd appreciate the opportunity to address these concerns and see if I can help. Please consider contacting me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

May 12, 2023 -

Carlos responded

When can I drop off my car to get the radio issue resolved and the start and stop system replaced. Will you be able to give me a rental? I have pictures and videos of the problems . Your customers service (Eddie) keeps giving me the run around about these issues. Tells me it will take a months to even look at the car . I would like a rental from you for my inconvenience of constantly taking my car to your dealership on issues that have never been resolved.

May 17, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Carlos, I would be happy to speak with you to discuss your radio issue and our current rental availability. If you are willing, please contact me at your earliest convenience. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

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