Van Nuys Chrysler Dodge Jeep Ram - Service Center

The dealership told me if I had any problems or need anything to come back they would take good care of me and they did.. I needed gas... anything to come back they would take good care of me and they did.. I needed gas... More

Benny gives excellent service, always there to help. Always go to him when I need something done on my Jeep Always go to him when I need something done on my Jeep More

Horrible customer service! Leased vehicle was having water leaking issues with puddles all over inside, and they would not try to help, told us no loaner and have to wait over Leased vehicle was having water leaking issues with puddles all over inside, and they would not try to help, told us no loaner and have to wait over 3 weeks to even be looked at. We pay for a nice new car that is LEASED, with clearly a manufacturing error and they had absolutely no compassion or care. Called another dealership and they were able to help us right away considering the severity of the issue under warranty. Absolutely disappointed in the lack of compassion or care. I am in awe of the lack of care and we asked if we could speak to another manager as more storms are coming and our new car has puddles of water in it and we were told that they will tell us the same thing. Then was told the manager was on lunch so nobody else can help us. Will never go to this dealership again! More

Great dealership excellent staff especially Mr Benny at the service department always helpful and kind will recommend with friends and families the service department always helpful and kind will recommend with friends and families More

Prepaid service should be a priority and should not be made to wait hours and hours for a simple oil change. made to wait hours and hours for a simple oil change. More

Armen has always been so helpful and easy to work with. He provides the best and most efficient help in a timely manner. I am able to trust him whenever I bring my car in last minute or for a scheduled ser He provides the best and most efficient help in a timely manner. I am able to trust him whenever I bring my car in last minute or for a scheduled service. More

It took a while to get my urgent issue across to have my car seen. When my car was seen they provided me with a rental as promised and flowed through by keeping me in touch letting me know when car will be car seen. When my car was seen they provided me with a rental as promised and flowed through by keeping me in touch letting me know when car will be ready. After a week vehicle was ready, however an issue is still occurring and this is a manufacturer issue from what i am told. Other than that the employees were nice More

They straight up ripped me off. At the salesmanship desk I signed the 4 square with a $595 add on. When I went to finance there was a $595 and a $495 and when he told me he got me At the salesmanship desk I signed the 4 square with a $595 add on. When I went to finance there was a $595 and a $495 and when he told me he got me a better interest rate there was a $595+$495+$1000 More

This was my first time using the service department. There are no clear directions provided for customers arriving. I waited for 20 minutes thinking I would be greeted by a service person that never mat There are no clear directions provided for customers arriving. I waited for 20 minutes thinking I would be greeted by a service person that never materialized. After going inside, I discovered you have to bring your vehicle in, go inside and wait to be greeted and assisted. The service itself was performed efficiently, and the customer service upon completion was very good. More

Always friendly staff. Would be nice if express oil change was actually express. Sometimes the wait is too long. Would be nice if express oil change was actually express. Sometimes the wait is too long. More