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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,604 Reviews
Call Service Center (855) 298-3373

2,604 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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September 09, 2024

I especially recommend my wonderfully Service Advisor, Albert Maishi, for immediately attending to my concerns and for ensuring that my Grand Cherokee received comprehensive care for its 90K service.. More

by HORMASJI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Maishi
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Sep 10, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the recommendation! We're glad to hear Albert Maishi provided excellent service and took great care of your Grand Cherokee at Van Nuys Chrysler Dodge Jeep Ram. We appreciate your feedback!

September 09, 2024

I appreciate the Uber service they provide to and from dealership, very convenient and helpful to costumer More

by andrewponce87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback, Andrew! We're glad to hear that our Uber service made your visit to Van Nuys Chrysler Dodge Jeep Ram more convenient. We appreciate your support and look forward to serving you again!

September 07, 2024

Went in for a recall, clutch change. Should of taken one to two days took almost two weeks. They did there job but no record timing More

by GUSCROW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't remember who I spoke with in service department, desk all the way to left
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Sep 18, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the extended time it took to complete your clutch change. We aim for efficiency and it's clear we fell short here. If you have any further concerns or need additional assistance, please reach out to us directly. Thank you, Mike Asatryan – Director of Fixed Operations – mikea@vannuyscdjr.com – 818-423-6255

September 07, 2024

Great service, very professional. Solved the problem and gave excellent service. In general Just Very satisfied More

by tevrip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your satisfaction with our team at Van Nuys Chrysler Dodge Jeep Ram! We're glad to hear that the service was professional and met your expectations.

September 07, 2024

Armen helped me. He was great! Took time to listen to me and explain what my car needed and then got it done! 5 start service! More

by Les
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen
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Sep 09, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted to hear that Armen provided you with excellent service at Van Nuys Chrysler Dodge Jeep Ram! Thanks for sharing your positive experience and the 5-star rating.

September 06, 2024

Great and speedy service. Great staff. Would for sure go back again for anything Jeep related. More

by gillianfischer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for reviewing Van Nuys Chrysler Dodge Jeep Ram! It was so kind of you to share your experience. See you next time!

September 02, 2024

The best. So fast. So nice. Great team! Will absolutely come back to this dealership. More

by gillianfischer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your kind review warms our hearts! Thank you from the Van Nuys Chrysler Dodge Jeep Ram Team.

August 28, 2024

Excellent customer service Albert was very helpful the process was fast and simple great experience More

by SAKXACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Albert from service department
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Aug 28, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this 5-star review of Van Nuys Chrysler Dodge Jeep Ram! We will pass along your kudos to Albert. Take care!

August 26, 2024

Car was not fixed completely need to call on Monday to schedule another appointment super disappointed. Benny’s customer service was outstanding, however. More

by ak47photography
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Sep 03, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback. We're sorry to hear about the issue with your car and will make sure it's addressed promptly at Van Nuys Chrysler Dodge Jeep Ram. It's great to know Benny provided outstanding customer service, and we appreciate your patience as we work to resolve this matter!

August 26, 2024

Hector at the service department was very helpful with the service my car needed. HE did an amazing job helping me out. More

by LOPEZCC71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
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Aug 26, 2024 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted to hear Hector provided such helpful service at Van Nuys Chrysler Dodge Jeep Ram. Thanks for sharing your positive experience!

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