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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,661 Reviews
Call Service Center (855) 298-3373

2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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April 08, 2023

The service department was great. I dropped my car off at 8am and they called me at 9am that it was ready for pick up. I have never had that before. They were kind, helpful and respon More

by kgoldman1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your feedback makes our day! The Russell Westbrook Chrysler Dodge Jeep RAM team is here to help with any of your future service needs.

April 08, 2023

Bad service my truck was done and it was sitting in the lot for three days and didn’t contact me that it was ready for pick up More

by Drodriguez_1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry that our communication fell short during your service. This is not the level of customer care we expect from our team and we will use your feedback to improve. If there is anything else we can do for you, please don't hesitate to be in touch. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 07, 2023

Fast and reliable service. Never have any issues when it comes to my cars oil changes. More

by dcpadilla85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are always happy to receive five-star reviews! Thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM for your oil changes. See you next time!

April 07, 2023

Lack of communication, no rental car available. Longer delays l, parts on back order. Will not be returning More

by Carlos Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Carlos, our goal is to deliver a seamless experience, and it's very disappointing to learn that we let you down. We use feedback to grow and would appreciate the chance to learn more about your visit. If you are willing, please give us a call when you are available. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 07, 2023

The service and experience was exceptional. I don’t regret choosing to do business here. More

by herreralorena21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rogelio
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that Jayce and the team provided exemplary support. Thank you for choosing Lexus of Henderson.

April 07, 2023

Service representative lacks customer service , never available to answer calls or texts messages until you complain to corporate. More

by Fanni
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Jr
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's very disappointing to learn that you have not received the top-quality and responsive care that we pride ourselves on. I'd like to step in right away to learn more about your experience and ensure that any outstanding concerns you may have are addressed. Unfortunately, it can be difficult to locate contact information without a last name. If you are willing, please reach out to me at your earliest convenience. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 07, 2023

This service center has very helpful and quick agents. They listen and give prompt results. Benny is my favorite! More

by Noah works
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny in service department. Chris M. in sales department.
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Benny and the team are so thrilled to see your glowing review, Noah! Thank you for supporting Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!

April 06, 2023

The dealer took great care of me ! By making sure a qualified to get the car. And making sure I'm satisfied. More

by vivianadkins58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rayan Saab
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Apr 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that you felt taken care of by our team, Viviana!

April 04, 2023

they have a great team , good services they always ready for anything or any question. More

by herrartel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely and we hope to see you back again down the road!

April 04, 2023

Your service just greate! especially your service advisor Payman Arjang! He always friendly and helpful. More

by ZHANAT.KARATAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman Arjang, Juan Del Rio, Jonathan Schwartz, Raed Malaeb, Alex Klaumenzer, Rayan Saab, Walid Benterki
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Apr 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We love hearing Payman takes great care of you, Zhanat. Thank you for trusting Russell Westbrook Chrysler Dodge Jeep RAM, we look forward to seeing you for your next service!

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