Van Nuys Chrysler Dodge Jeep Ram - Service Center

Communication was terrible. My repair was not handed off to another service advisor while mine was out for days. My repair was not handed off to another service advisor while mine was out for days. More

Other than having to wait for back ordered parts the service team was great and very helpful. service team was great and very helpful. More

I purchased my car in January 2023 but the second key hadn’t been programmed yet at the time of purchase so I only received one car key. I called to set up an appointment to come and I eventually had to hadn’t been programmed yet at the time of purchase so I only received one car key. I called to set up an appointment to come and I eventually had to come in twice to have it programmed and both times I left without my second key. I was told it had been ordered so they would call me to come in in a few days. Well a few days turned into almost a month and no one called. I had to follow up Myself to schedule another appointment to come in to have my key programmed. It was an inconvenience Botha times due to my work schedule and missing hours of pay and the lack of follow up was disappointing. The shouldn’t have been sold to me without a second key already programmed to the car. More

GREAT SERVICE, KNOWLEDGEABLE AND FAST SERVICE. Very attentive personnel. Will definetly be back in the future Very attentive personnel. Will definetly be back in the future More

Multiple delays and lack of active communication about that was frustrating. Phone would ring and ring when calling. Seemed short staffed in every department. that was frustrating. Phone would ring and ring when calling. Seemed short staffed in every department. More

I am very grateful to have all the work in dealerships thanks so much everyone . thanks so much everyone . More

Very unorganized, lost my paperwork multiple times and couldn’t find my car. Took them nearly 30 mins to find it and another 20 to get it out because they lost the keys to the car that was parked in front couldn’t find my car. Took them nearly 30 mins to find it and another 20 to get it out because they lost the keys to the car that was parked in front of mine. More

It was great service I’m very happy with the service and would likely go there again. Thank you! would likely go there again. Thank you! More

Great customer service. That tell you with details what you Service you need next time That tell you with details what you Service you need next time More

Great service from this team. I will be back very soon! Thank you so much I will be back very soon! Thank you so much More