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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,607 Reviews
Call Service Center (855) 298-3373

2,607 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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March 29, 2023

This dealership has taken care of all my automotive needs. Everyone has been nice, respectful and diligent. More

by bdewig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paimen for 5 stars
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Mar 29, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are grateful to have you as a loyal client of Russell Westbrook Chrysler Dodge Jeep RAM!

March 29, 2023

Not responsive at all. I am still waiting for a response to my message left. I will not recommend the service center to anyone. It has been the most painful experience ever More

by EDAGAZARYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benny
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Mar 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We strive to deliver seamless, communicative assistance, and I sincerely apologize if this hasn't been reflected in your experience. If you're interested in discussing this further, I'd appreciate the opportunity to address your concerns. I've listed my contact information below and hope to hear from you. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 29, 2023

I was helped quickly and was ordered an Uber for each way which made it easy. More

by arashhafizi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman
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Mar 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for the 5-star review of Russell Westbrook Chrysler Dodge Jeep RAM! We'll see you next time!

March 29, 2023

Very helpful, kept me up to date, and was able to address all my concerns More

by MELISSA.JANE.TAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman
Report | Print
Mar 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are so happy that our Russell Westbrook Chrysler Dodge Jeep RAM team earned your five stars. Thanks, Melissa!

March 29, 2023

I went in for a periodic oil change. Hector Herrera, my service manager; as always received me and took care of me. Hector’s attention to detail and his team had me out of there in less More

by buenosdiazgym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are so happy to hear you are happy and satisfied! Thank you for stopping by to leave Hector and his team a stellar shoutout--it's a pleasure to offer outstanding (and swift) service here at Russell Westbrook Chrysler Dodge Jeep RAM. We appreciate you and your business!

March 28, 2023

I bought a brand new car, and already have several issues, not mention the recalls. Took my car in, and the service specialist told me the parts would be in 3/23. Today he says that there are no eta. More

by csvelloso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
Report | Print
Mar 29, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry that you are having issues with your vehicle and for any lack of communication on our end. I would like to ensure we can get you an update, but I will not be able to find your number with the username provided, so please reach out to me directly when you can. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 27, 2023

This dealership have great customer services and support, excellent turnaround . Hector was very helpful in recommending services More

by Long Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
Report | Print
Mar 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with Hector. Drive safely, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

March 26, 2023

Professional, friendly service with modern, comfortable waiting areas, as well as the option to have UBER transport provided. More

by DoNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for stopping by to review Russell Westbrook Chrysler Dodge Jeep RAM! We are thrilled to hear you enjoyed your service experience. See you next time!

March 26, 2023

Jeep stopped working one day for no reason, completely unhelpful customer service, overpriced and shady service More

by Lejaco3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Klaumenzer
Report | Print
Mar 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are committed to providing our customers with top-notch sales and service and it is upsetting to hear that this didn't come through during your experience. I am disappointed to hear that you have had such a difficult time with our team and that we've fallen short of our high customer service standards. This does not sound like the helpful and communicative staff I know, and I would appreciate the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

March 25, 2023

They have had my vehicle 3 weeks! For 2 small repairs. It is still not ready. Poor customer service. More

by Bridgeman
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
Report | Print
Mar 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Customer service is our top priority so it's very upsetting to see we've let you down. This does not sound like the timely service I expect from our team, and I apologize for any delay in repairing your vehicle. I would like to look into this issue, but I will not be able to locate your contact information without a full name. Please reach out to me directly at your convenience so we can sort things out here. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Mar 29, 2023 -

Bridgeman responded

My name is Ian Bridge , I purchased the Ram 2500 Laramie truck about a month ago but there was a couple of issues with it. There was a leak in the back cabin and the rear seat would not fold up. Not sure why it has taken so long but you guys still have my truck after 3 weeks. I have been in communication with Hector on your service team and he last told me the parts came in last Friday. I have not heard anything since. Could you please let me know when I can pick up my truck. Thanks,

Mar 29, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ian, I am very sorry for the delay with your service and the lack of proper communication from our team. We expect better for our guests and I would like to ensure that this is sorted out as soon as possible. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

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