Van Nuys Chrysler Dodge Jeep Ram - Service Center

I took my vehicle in after it stalled on me in the middle of the road, I was told the complete fuel system was contaminated. They supposedly replaced the whole fuel system under warranty, which I’m grateful of the road, I was told the complete fuel system was contaminated. They supposedly replaced the whole fuel system under warranty, which I’m grateful for because they told me the cost was $15k. After i finally picked up my car these were the issues I experienced. 1 vehicle was kept for over a month without providing a loaner for warranty work 2 they wanted to charge me $900 to replace coolant temperature sensor, $40 part 3 vehicle was returned to me with a loose trailer hitch and lug nuts with 2 of them stripped out. More

Helpful Amazing Recommend Great costumer service Excellent Great communication Happy Satisfied Always on the point Excellent Great communication Happy Satisfied Always on the point More

Dealership is great! Payman is amazing. My car was well taken care of and back to me well before the quoted time. Very impressed and much appreciated! Payman is amazing. My car was well taken care of and back to me well before the quoted time. Very impressed and much appreciated! More

Great personal attention from the manager to make up for the bitter experience I had the previous time. They fixed my car in half a day. the bitter experience I had the previous time. They fixed my car in half a day. More

Hector was helping me. He was very professional and very helpful I don’t remember his last name but he is the supervisor at the service department. He was very professional and very helpful I don’t remember his last name but he is the supervisor at the service department. More

Worst service experience I’ve ever had. I don't remember the employee’s exact name, but he was awful. I told them I just needed my codes cleared due to an air suspension error. The servic I don't remember the employee’s exact name, but he was awful. I told them I just needed my codes cleared due to an air suspension error. The service guy did not even test the codes, he took a picture of the dash and told me that they could DIAGNOSE it in a week. Made me get a rental car for 7 days for no reason at all, because sure enough, once they cleared the codes the car had no issue. A 5 minute fix cost me $400 and a week to fix. Plus the guy is just plain rude, sits on his phone all day with airpods in, and knows 0 about cars. 0/10 experience, will never return. Go ANYWHERE else. More

I received my car back on Tuesday of this past week. My problem WAS NOT FIXED! Yet they charged $1300. Also, they chipped the paint on the front of my car My problem WAS NOT FIXED! Yet they charged $1300. Also, they chipped the paint on the front of my car More

The service was great, as always. Everything I needed done was done correctly, and in a timely matter. Everyone there was friendly and helpful. Everything I needed done was done correctly, and in a timely matter. Everyone there was friendly and helpful. More

Prompt professional and proactive service! Helped me in emergency situation with oil change and lube. Helped me in emergency situation with oil change and lube. More

My truck had more than one month sitting in there shop my insurance company said that they didn’t get enough proof about what’s going on with my truck so my truck never got fix i when to pick up my truck i h insurance company said that they didn’t get enough proof about what’s going on with my truck so my truck never got fix i when to pick up my truck i had to pay for the diagnostic 🤦🏻‍♀️ More