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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,607 Reviews
Call Service Center (855) 298-3373

2,607 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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April 03, 2023

We are so happy with the service we received . They were quick and efficient and our Jeep is running perfectly.I highly recommend using the team at Van Nuys Westbrook Motors More

by simonne.coutinho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Schwartz, Alex Klaumenzer
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Apr 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Simonne, thank you for the review! We are so glad to hear that you had a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

April 02, 2023

Hector Herrera was a professional experienced and helpful. The mechanics team did a great job on finding and fixing the problem More

by Gallegos.arthur20
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Herrera
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Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback about Hector and hope to see you again down the road. Safe travels!

April 02, 2023

Very quick and gave me updates on what my car needed and when my car was ready More

by alyaragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your business and hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM!

April 02, 2023

Very good, thank you! !!!!!!!! 👍👍 Many thanks to all the staff, especially Arman. I hope that next time you will behave the same way at the top! More

by XA4O86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio, Rene Robles, Alex Klaumenzer, Matt Eatezadi, Rayan Saab, Walid Benterki
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Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback about Arman and hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

April 01, 2023

They were considerate, fast, and efficient even when they were busy. Eddie did a great job with keeping me updated throughout the whole process. More

by Domonique.pearce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
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Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for leaving Russell Westbrook Chrysler Dodge Jeep RAM a five-star review, Dominique. We will give kudos to Eddie for his excellent work.

April 01, 2023

Waited 4 months for a transmission I’ve complained about electrical issues Took it in multiple time with no results still having problems More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armenak Galstyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio
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Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Carlos, I sincerely apologize that your vehicle is experiencing unresolved issues. Our goal is to deliver seamless, timely, and efficient assistance, and I'm very sorry if we've missed the mark. I'd appreciate the opportunity to address these concerns and see if I can help. Please consider contacting me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

May 12, 2023 -

Carlos responded

When can I drop off my car to get the radio issue resolved and the start and stop system replaced. Will you be able to give me a rental? I have pictures and videos of the problems . Your customers service (Eddie) keeps giving me the run around about these issues. Tells me it will take a months to even look at the car . I would like a rental from you for my inconvenience of constantly taking my car to your dealership on issues that have never been resolved.

May 17, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Carlos, I would be happy to speak with you to discuss your radio issue and our current rental availability. If you are willing, please contact me at your earliest convenience. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 01, 2023

I always love coming to this dealer, Rogelio is always very helpful and gets you in and out. More

by joshdaniel021
Recommend Dealer
Yes
Employees Worked With
Rogelio
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Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

March 31, 2023

I had a tremendous experience with a service advisor named Payman. He was very kind, helpful, and quick to assist. More

by allingerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
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Apr 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for stopping by to leave a five-star review for our team here at Russell Westbrook Chrysler Dodge Jeep RAM. We appreciate your business and will be happy to help down the road--take care!

March 31, 2023

I am always get good service when I get work done on my car. I like the coupons they have for service. More

by Clobrera10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Cheers to five stars! We strive to provide exceptional service and we value your feedback--thank you for being a valued customer of Russell Westbrook Chrysler Dodge Jeep RAM! Have a wonderful day!

March 31, 2023

This place sucks. What’s the point of xpress lane if it takes 8 hours for an oil change? San Fernando Rydell CDJR has xpress lane… want to know how long I wait? 30 min More

by JANETHORTIZ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armen
Report | Print
Apr 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This feedback is concerning to receive. I sincerely apologize your recent experience wasn't as timely as we aim for. I will address this feedback with our team, but I'd also like to see if there's anything I can do to help here. Please consider contacting me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

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