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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.1
2,661 Reviews
Call Service Center (855) 298-3373

2,661 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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June 07, 2023

Hector the Service advisor was very knowledgeable and extremely helpful. I appreciate all the help. More

by W.Ruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector (Service department)
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Jun 07, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that you felt taken care of by Hector. Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM.

June 01, 2023

My experience was great overall. I brought my car in for service and had it back two days later. Eddie was extremely helpful for which I am very thankful. More

by edvindavtyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Gabrielyan.
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Jun 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted to hear about your great experience with our service center, Edvin! Our team at Russell Westbrook Chrysler Dodge Jeep RAM is thrilled to have provided you with helpful and timely service. Thank you for taking the time to share your feedback, we hope to see you again soon.

June 01, 2023

Recall check didn’t take as long as I thought. Armen was very helpful and explained everything More

by novak5355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen
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Jun 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful experience working with Armen and the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back!

May 30, 2023

I had an amazing experience at Russell Westbrook service in Van Nuys. My service advisor Mr. Arjang Payman was was very professional, accommodating, and made sure that all my concerns were addressed. I high More

by giff_boosted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman arjang
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May 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are thrilled to hear that Arjang delivered such a successful service experience. Drive safely, and we hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM!

May 30, 2023

Very easy process, Benny wrote down all the problems and everything got fixed except the recall which part was not available. More

by artursimonyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
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May 31, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear that Benny made your service process go smoothly! Thank you so much for taking the time to share your experience at Russell Westbrook Chrysler Dodge Jeep RAM. We appreciate your support and understanding regarding the recall situation and are here to help if you need anything in the future!

May 26, 2023

Quite satisfied with my service advisor and the work done. My second Jeep purchased and maintained by RW Jeep. More

by D green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back!

May 26, 2023

Didn’t fix the problem or my concerns and didn’t inform me how at all More

by Mrtrouble818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are sorry that your service experience was less than satisfactory. Our team strives to provide thorough and communicative automotive support for our clients, so we would like to speak with you further to make things right. Please give me a call at your convenience. Thank you. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

May 20, 2023

Eddie is amazing. He took care of my car and fixed my issues that I needed done More

by STEPHROSADO94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
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May 22, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're so glad that Eddie could be of assistance! Thanks for putting your confidence in the team at Russell Westbrook Chrysler Dodge Jeep RAM to address your car's issues and get you back on the road safely. We look forward to seeing you next time!

May 20, 2023

Friendly staff. Huge amount of options. Quick response to queries. Thanks for the good service. More

by mj12farrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We really appreciate your positive feedback! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience. Drive safely!

May 20, 2023

The dealer is made up of mad men trying to xxxx people over. I was pressing the manger about additional add-on that didn’t needed to be included. Just because I can’t get a fair price. Stop raising unnece More

by Lissette
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Badie Audish
1.0
This rating includes all reviews, with more weight given to recent reviews.
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