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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,607 Reviews
Call Service Center (855) 298-3373

2,607 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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April 07, 2023

The service and experience was exceptional. I don’t regret choosing to do business here. More

by herreralorena21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rogelio
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that Jayce and the team provided exemplary support. Thank you for choosing Lexus of Henderson.

April 07, 2023

Service representative lacks customer service , never available to answer calls or texts messages until you complain to corporate. More

by Fanni
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Jr
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's very disappointing to learn that you have not received the top-quality and responsive care that we pride ourselves on. I'd like to step in right away to learn more about your experience and ensure that any outstanding concerns you may have are addressed. Unfortunately, it can be difficult to locate contact information without a last name. If you are willing, please reach out to me at your earliest convenience. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 07, 2023

This service center has very helpful and quick agents. They listen and give prompt results. Benny is my favorite! More

by Noah works
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny in service department. Chris M. in sales department.
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Benny and the team are so thrilled to see your glowing review, Noah! Thank you for supporting Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!

April 06, 2023

The dealer took great care of me ! By making sure a qualified to get the car. And making sure I'm satisfied. More

by vivianadkins58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rayan Saab
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Apr 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that you felt taken care of by our team, Viviana!

April 04, 2023

they have a great team , good services they always ready for anything or any question. More

by herrartel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely and we hope to see you back again down the road!

April 04, 2023

Your service just greate! especially your service advisor Payman Arjang! He always friendly and helpful. More

by ZHANAT.KARATAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Badie Audish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman Arjang, Juan Del Rio, Jonathan Schwartz, Raed Malaeb, Alex Klaumenzer, Rayan Saab, Walid Benterki
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Apr 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We love hearing Payman takes great care of you, Zhanat. Thank you for trusting Russell Westbrook Chrysler Dodge Jeep RAM, we look forward to seeing you for your next service!

April 03, 2023

Always have a good experience here. Exceptional service thank you for everything Hector and Jad. More

by Carol Sarieddine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review, Carol! We are thrilled to hear that you had a successful experience working with Hector and Jad. Safe travels, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

April 03, 2023

No communication and around bad experience with sales and service department will never return to that location More

by Orlando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rayan Saab
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Apr 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Orlando, we strive to deliver thorough communication and a 5-star experience, so it's very disappointing to receive this feedback. I understand that we've lost your business, but if you're willing to share more details here, it will help us make improvements in the future. Please feel free to reach out to me at your convenience. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

April 03, 2023

The worst freaken dealer ive ever had to deal with Sold me a defective vehicle and never resolved any problems. Took my car somewhere else and they said it had transmission problems that the dealer never m More

by deeamarilys27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barry
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Apr 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry that you experienced these issues with your vehicle and that your service visits didn't go as smoothly as anticipated. We expect better for our guests and I would like to see how we can best assist you moving forward. Please feel free to give me a call at your convenience. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 03, 2023

The people there are always friendly and courteous! I have never had a problem when there. More

by llg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you are confident in the Russell Westbrook Chrysler Dodge Jeep RAM team to get the job done!

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