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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,607 Reviews
Call Service Center (855) 298-3373

2,607 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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April 18, 2023

As usual Paymen took care of my van. Quick in and out thank you for all the help More

by Ronen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman Arjang
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ronen, thank you so much for reviewing Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate your shoutout to our amazing team and look forward to seeing you next time!

April 18, 2023

Rene is the best sells man he really helped me out to get my first car More

by ROLANDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Robles, Alex Klaumenzer
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that Rene was helpful during your purchase. Thank you for working with the Russell Westbrook Chrysler Dodge Jeep RAM team! Congratulations on the first car!

April 16, 2023

No parts There was no part to fix my car My car shakes still More

by torosd42@gmail.com
Recommend Dealer
No
Employees Worked With
It's not the person that helped me I dissatisfied from it's the fact you guys didn't have the part to fix the car so I have to wait a month for the part and my car is still shaking every time I go on the freeway
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I sincerely apologize that you didn't receive the 5-star service we expect for all of our guests. I understand that you're frustrated, but I would be grateful for the opportunity to speak with you about this and learn more about what happened. Please consider contacting me directly so that I can see how we help assist you moving forward. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 15, 2023

I like having a dedicated service tech who knows my vehicle history And my personality More

by patrician_patyyy@hotmail.com
Recommend Dealer
Yes
Employees Worked With
Benny Marikta
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Apr 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your business and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

April 14, 2023

Service department was very efficient and professional. The repairs were explained to me and done correctly. More

by Oldguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
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Apr 19, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We appreciate your positive review and are thrilled to hear that our service department provided you with efficient and professional service. Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM for your vehicle's repairs.

April 10, 2023

Benny was very helpful and made sure I had a new key for my car as soon as possible. He made recommendations for maintenance as well, which was very helpful! I am very happy with his service and everyone More

by melania_x
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that Benny delivered such a successful service experience. Drive safely in your new vehicle, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

April 08, 2023

The service department was great. I dropped my car off at 8am and they called me at 9am that it was ready for pick up. I have never had that before. They were kind, helpful and respon More

by kgoldman1013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your feedback makes our day! The Russell Westbrook Chrysler Dodge Jeep RAM team is here to help with any of your future service needs.

April 08, 2023

Bad service my truck was done and it was sitting in the lot for three days and didn’t contact me that it was ready for pick up More

by Drodriguez_1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry that our communication fell short during your service. This is not the level of customer care we expect from our team and we will use your feedback to improve. If there is anything else we can do for you, please don't hesitate to be in touch. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 07, 2023

Fast and reliable service. Never have any issues when it comes to my cars oil changes. More

by dcpadilla85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are always happy to receive five-star reviews! Thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM for your oil changes. See you next time!

April 07, 2023

Lack of communication, no rental car available. Longer delays l, parts on back order. Will not be returning More

by Carlos Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben
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Apr 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Carlos, our goal is to deliver a seamless experience, and it's very disappointing to learn that we let you down. We use feedback to grow and would appreciate the chance to learn more about your visit. If you are willing, please give us a call when you are available. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

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