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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,607 Reviews
Call Service Center (855) 298-3373

2,607 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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May 16, 2023

Hector was helping me. He was very professional and very helpful I don’t remember his last name but he is the supervisor at the service department. More

by Helengrigorian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
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May 17, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're grateful for your kind words and appreciate you taking the time to acknowledge Hector's work at Russell Westbrook Chrysler Dodge Jeep RAM. Thank you for your support and we look forward to seeing you at your next service.

May 10, 2023

Worst service experience I’ve ever had. I don't remember the employee’s exact name, but he was awful. I told them I just needed my codes cleared due to an air suspension error. The servic More

by drakekemper@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's disappointing to read about your experience with our team. We strive to provide service that is consistently accommodating and convenient to our customers, however, it seems your encounter proved to be a rare misstep. While we can't change the work that has already been completed, I would still like to rectify the trust lost in our relationship. If you're willing, I would like to discuss how we can improve things going forward and help identify precise areas for growth in our business practices. Truthfully, I believe there is still a chance to make things right. Thank you for bringing this issue to our attention. Sincerely, Mike Astrayan - Director of Fixed Operations mikea@russellwestbrookcdjr.com - (818) 423.6255

May 06, 2023

I received my car back on Tuesday of this past week. My problem WAS NOT FIXED! Yet they charged $1300. Also, they chipped the paint on the front of my car More

by STEPHROSADO94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie
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May 09, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for how your vehicle was returned to you during your most recent experience. It's never our intention to leave our customers feeling unsatisfied with their repairs or service charges. I'd like to learn more about what happened and see what we can do to assist you moving forward. Please give me a call directly and let's discuss how we can make things right. Thank you for bringing this to our attention. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

May 05, 2023

The service was great, as always. Everything I needed done was done correctly, and in a timely matter. Everyone there was friendly and helpful. More

by jacksongallant@gmail.com
Recommend Dealer
Yes
Employees Worked With
Payman, Jr, and Vicente
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May 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for the support! We're thrilled you enjoyed working with our team at Russell Westbrook Chrysler Dodge Jeep RAM. Safe driving!

May 04, 2023

Prompt professional and proactive service! Helped me in emergency situation with oil change and lube. More

by majflynn
Recommend Dealer
Yes
Employees Worked With
Layman
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May 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for reviewing Russell Westbrook Chrysler Dodge Jeep RAM! We are thrilled our team was able to assist you in your time of need. Safe travels!

May 03, 2023

My truck had more than one month sitting in there shop my insurance company said that they didn’t get enough proof about what’s going on with my truck so my truck never got fix i when to pick up my truck i h More

by rosahernandez871010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
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May 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're sorry to hear about your negative experience with our service team. We strive to provide prompt, effective repairs and it's concerning that we fell short in this situation. We always aim to communicate with insurance companies as effectively as possible, so I would appreciate the chance to discuss your concerns further and see what more we can do to help. If you would like to reach out, please give us a call at your convenience. Thank you. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

May 03, 2023

Nick helped my mom and I 🥰👌. His service is great. I give it a 10/10 More

by Heaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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May 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that Nick provided excellent support to you and your mother! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM.

May 02, 2023

Took longer than I expected but they got done what they could Van drives nice More

by bavakian@sbcglobal.net
Recommend Dealer
Yes
Employees Worked With
5
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May 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your patience during your visit and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

May 02, 2023

Payman was unbelievable rude and unhelpful. Immediately tried to upcharge me, wouldn’t let me talk and yelled at me over the phone. More

by Sylvaniama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Payman
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May 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm truly sorry that you experienced anything less than professional and courteous service from us. This is never what we aim for, and I want to assure you that what you've described is not acceptable behavior for any of our team members. If you're open to it, I would love to connect with you personally and get a better understanding of what happened during your interaction with us. Please feel free to give me a call at any time so we can discuss this further. Thank you for bringing this to my attention. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

May 01, 2023

Excellent service manager and service will service our Jeep Grand Cherokee there again. Resolved our windshield washer issue More

by ararmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Herrera
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May 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're happy to hear our service manager was excellent and resolved the issue with your Jeep Grand Cherokee's windshield washer. We appreciate you choosing Russell Westbrook Chrysler Dodge Jeep RAM, and we hope to see you soon for any future services.

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