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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,607 Reviews
Call Service Center (855) 298-3373

2,607 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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May 30, 2023

Very easy process, Benny wrote down all the problems and everything got fixed except the recall which part was not available. More

by artursimonyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
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May 31, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear that Benny made your service process go smoothly! Thank you so much for taking the time to share your experience at Russell Westbrook Chrysler Dodge Jeep RAM. We appreciate your support and understanding regarding the recall situation and are here to help if you need anything in the future!

May 26, 2023

Quite satisfied with my service advisor and the work done. My second Jeep purchased and maintained by RW Jeep. More

by D green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back!

May 26, 2023

Didn’t fix the problem or my concerns and didn’t inform me how at all More

by Mrtrouble818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are sorry that your service experience was less than satisfactory. Our team strives to provide thorough and communicative automotive support for our clients, so we would like to speak with you further to make things right. Please give me a call at your convenience. Thank you. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

May 20, 2023

Eddie is amazing. He took care of my car and fixed my issues that I needed done More

by STEPHROSADO94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
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May 22, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're so glad that Eddie could be of assistance! Thanks for putting your confidence in the team at Russell Westbrook Chrysler Dodge Jeep RAM to address your car's issues and get you back on the road safely. We look forward to seeing you next time!

May 20, 2023

Friendly staff. Huge amount of options. Quick response to queries. Thanks for the good service. More

by mj12farrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We really appreciate your positive feedback! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience. Drive safely!

May 20, 2023

The dealer is made up of mad men trying to xxxx people over. I was pressing the manger about additional add-on that didn’t needed to be included. Just because I can’t get a fair price. Stop raising unnece More

by Lissette
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Badie Audish
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2023

I took my vehicle in after it stalled on me in the middle of the road, I was told the complete fuel system was contaminated. They supposedly replaced the whole fuel system under warranty, which I’m grateful More

by Petrosianjack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback with us. We strive to provide our guests with top-notch experiences and it is disappointing to see that we missed the mark on this occasion. If you are open to it, I hope you'll give me a call at your earliest convenience so that we may discuss the matter in further detail. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

May 17, 2023

Helpful Amazing Recommend Great costumer service Excellent Great communication Happy Satisfied Always on the point More

by es_mera_lda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Herrera Sr
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May 17, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for stopping by to review Russell Westbrook Chrysler Dodge Jeep RAM! We truly appreciate your kind words and hope you have a fantastic day!

May 17, 2023

Dealership is great! Payman is amazing. My car was well taken care of and back to me well before the quoted time. Very impressed and much appreciated! More

by erks3213@gmail.com
Recommend Dealer
Yes
Employees Worked With
Payman
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May 18, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear that your experience with us at Russell Westbrook Chrysler Dodge Jeep RAM was such a success! It's so great to hear that Payman made your visit such a positive and efficient one. Thanks for sharing your kind words with us and we hope to have the opportunity to serve you again in the future.

May 17, 2023

Great personal attention from the manager to make up for the bitter experience I had the previous time. They fixed my car in half a day. More

by Kouroush
Recommend Dealer
Yes
Employees Worked With
Raed Malaeb, Rayan Saab
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May 17, 2023 -

Kouroush responded

Great service and extra attention

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