Van Nuys Chrysler Dodge Jeep Ram - Service Center

I was never told about the 10 day courtesy rental and the service adviser told me to extend the rental and now I am only getting 50% of the reimbursement. I left multiple messages for the past 2 1/2 weeks service adviser told me to extend the rental and now I am only getting 50% of the reimbursement. I left multiple messages for the past 2 1/2 weeks and they have ignored my phone calls. Very bad customer service and bad communication. Jeep owners be aware!!!. Chrysler's rental reimbursement policy will only covered 10 days. More

Really bad customer service. Please provide accurate info about rental cars. The general managers do not return phone calls. Really bad customer service Please provide accurate info about rental cars. The general managers do not return phone calls. Really bad customer service More

They had my car for 3 months the communication was terrible and service was awful and didn’t feel like they cared at all terrible and service was awful and didn’t feel like they cared at all More

Didn't deliver on promissed date, kept pushing further and further went from a few daus to about 2 full weeks, pick up date wass told to wait longer because car was being washed, when I got ready confirma and further went from a few daus to about 2 full weeks, pick up date wass told to wait longer because car was being washed, when I got ready confirmation I arrived I still had to wait roughly 30 more minutes, and when my car was handed to me ot was not even wiped off let alone washed, OBD port was hanging on the side off the bracket, just left annoyed and took care of everything myself More

Very efficient. Set up car transportation home and back. Only thing is waiting is too long for just and oil change and tire rotation. And all fluids check should be Set up car transportation home and back. Only thing is waiting is too long for just and oil change and tire rotation. And all fluids check should be included as a freebe to top off or fix. They need a special separate property close for all the oil changes. This would speed things up for the customer and you would get more business. Also, out of warranty sigh up should be available for repairs , discounted for returning customers. I compliment Benny for his patience and abilities to help older customers as I am. Explanations of all the services and any additional should be fully explained and given discounts especially to seniors on a restricted/ set income with a payment plan if needed. Thanks 🙏 More

Easy and expensive Courteous, explained any questions, car was ready when he said it would be. car was ready when he said it would be. More

We’ll it was nice did not have to wait too long to have my Jeep invoice, all about the service was great. my Jeep invoice, all about the service was great. More

The service was good. But even though I paid for a loaner while having my car being checked for a faulty part, dealer apparently were backed up on loaners orders for coupl But even though I paid for a loaner while having my car being checked for a faulty part, dealer apparently were backed up on loaners orders for couple months so I was just Ubered home.. lol Luckily they found the issue fairly quickly so I didn’t have to be without a car for too many days. More

Don’t like my car and I told them I didn’t like it and so they still ended up saying I couldn’t get the car I wanted when they both cost the same they still ended up saying I couldn’t get the car I wanted when they both cost the same More

Payman with the service department was very helpful and courteous. He expedited our service appointment for the safety recall. He is the best! courteous. He expedited our service appointment for the safety recall. He is the best! More