Van Nuys Chrysler Dodge Jeep Ram - Service Center

Amazing Service Department Amazing Service! They have music in service now and i feel more up beat now vs 3 months ago. Management is doing right. Keep it up Amazing Service! They have music in service now and i feel more up beat now vs 3 months ago. Management is doing right. Keep it up More

Went in with a car with 10 bad shifts left with worse I did not buy my car dodge vehicle through this dealership, but they earned my respect on handling the recall issues on my 2014 Journey in the past. I did not buy my car dodge vehicle through this dealership, but they earned my respect on handling the recall issues on my 2014 Journey in the past. Just recently My car stopped shifting into 4th gear. I had bad gear ratio codes for 4rth and 5th gear and bad shift codes. I wanted the shift solenoids replaced. They wanted to put a new transmission in, I said I was coming in to buy a new car and to get liberties and wranglers ready for me, but they needed to close the car up, the codes did not warrant the transmission job. They called me up and told me to come get the car Friday night. I did not get the car because i forgot that I had dark Phoenix opening night tickets for the family so, I went Saturday morning to pick up my car and the service adviser said it was still opened up. He was the one that called me the car was ready he uses the term " brother" to distinguish himself. So I figured he was pissed he was not getting his commission percentage on a new transmission and i was pissed the car was not ready to be collected, when I was told it was for Friday night. I told him I would pay 2 grand to replace the solenoids and buy a car and he said no on the shift solenoid service. So he failed the interview on being the service station for my new car, so I walked out of the dealership and went to the chevrolet next door and bought a car. I got my journey back with lose and busted motor mounts and it was shifting worse. So instead of being my mechanics for two cars, they are my mechanics for none. You guys can thank Franklin. More

Questionable Service department totally unprepared. Appointment that was scheduled was not found in system. Service rep with whom appointment scheduled was not the Service department totally unprepared. Appointment that was scheduled was not found in system. Service rep with whom appointment scheduled was not there. Car was not washed. I asked for a quote in some minor brake work and was floored by the price. Significantly more than my BMW and MBZ. Really? Dealership is very shabby and dirty. More

perfect Mr Bernie from costumer service is a professional , and served me perfect I will come back again if I need help with my 2017 Jeep Wrangler Sahara. Mr Bernie from costumer service is a professional , and served me perfect I will come back again if I need help with my 2017 Jeep Wrangler Sahara. More

Best Customer Service EVER I came in for an oil change but the wait time was 3 hours. My service advisor was Oscar and he got me an Uber to go back to work and then got me an Ub I came in for an oil change but the wait time was 3 hours. My service advisor was Oscar and he got me an Uber to go back to work and then got me an Uber from work back to the dealership when I got off work so I can pick up my car. Russell Westbrook is the only dealership I trust to work on my 2018 Dodge Charger SRT. I love the staff and they are so accommodating. Thank you Oscar and the rest of the staff at Russell Westbrook! More

Amazing Team!!! Russell Westbrook Van Nuys has an amazing team. I took my car in for repairs. Fabian was awesome! He stayed in touch with me via text throughout the Russell Westbrook Van Nuys has an amazing team. I took my car in for repairs. Fabian was awesome! He stayed in touch with me via text throughout the whole process!! I was provided rideshares! Just an amazing experience all around! Thank you Russell Westbrook Van Nuys!!! You guys rock!!!!🙌🏽🙌🏽 More

Thank you The service rep was friendly, helpful, and knowledgeable. Thank you for getting me in and out on time with minimum disruption to my day. Perfectly don The service rep was friendly, helpful, and knowledgeable. Thank you for getting me in and out on time with minimum disruption to my day. Perfectly done. More

Excellent! The overall experience was amazing. The whole staff was attentive and genuinely interested in my needs. I would recommend this to my friends and famil The overall experience was amazing. The whole staff was attentive and genuinely interested in my needs. I would recommend this to my friends and family. More

Oil change, maintenance with Zach When I came in for my oil change, Zach helped me out. He told me that I also needed some other maintenance done on the car and graciously got me a ren When I came in for my oil change, Zach helped me out. He told me that I also needed some other maintenance done on the car and graciously got me a rental car so that I was able to do what I had planned for the day. when it was time to pick my car up, I was running late but Zach made it possible to pick it up later with no issues at all. More

Quick oil change. Oil change was 2 hours. Oscar was friendly, and he called me as soon as my car was ready for pickup. Good job Russel Westbrook. Oil change was 2 hours. Oscar was friendly, and he called me as soon as my car was ready for pickup. Good job Russel Westbrook. More