Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,662 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,662 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
Sort by
August 01, 2019
Handled my problem when other dealerships failed I presented my service writer Benny with a tough problem that has been plaguing me for over a year. A transmission issue. I tried other dealerships an I presented my service writer Benny with a tough problem that has been plaguing me for over a year. A transmission issue. I tried other dealerships and they failed to resolve the issue. Benny immediately got his manager Mike to help me when it was apparent that the issue was difficult to solve and needed management attention. Mike quickly resolved my problem to my complete satisfaction. Thank you! More
by Peter Weldon
Verified Customer
August 01, 2019
Excellent customer service Zack Wilson provided the best and most professional assistance to me during my recent visit to Russell Westbrook to have my Jeep repaired. I had expec Zack Wilson provided the best and most professional assistance to me during my recent visit to Russell Westbrook to have my Jeep repaired. I had expected the repair to take several days, but Zack called me in the evening of the same day that I dropped my car off, to tell me it had been repaired and my Jeep was ready to be picked up. This was my first time at the Russell Westbrook dealership, and even though it is located about 18 miles away from me, I fully intend to return for any required service. More
by RPJ.ATT
Employees Worked With
Zack Wilson
August 01, 2019
I will never buy another car or take a car for service again You need to hire better mechanics they're always leave missing screws ,they have no idea how to put things back together they do sloppy work You need to hire better mechanics they're always leave missing screws ,they have no idea how to put things back together they do sloppy work More
by masgog
Employees Worked With
Wilson
August 01, 2019
Oscar WAS GREAT! The service I received by Oscar was exceptional. He gave me an estimate time when my care would be ready and delivered earlier than expected. The service I received by Oscar was exceptional. He gave me an estimate time when my care would be ready and delivered earlier than expected. More
by TERRY.X.WALKER
Employees Worked With
Oscar, Oscar Sanchez
July 30, 2019
Excellent Personalized Service Fabian made the service experience so easy and enjoyable, and really went above and beyond to take care of my individual needs. I felt heard and respe Fabian made the service experience so easy and enjoyable, and really went above and beyond to take care of my individual needs. I felt heard and respected. More
by SangriaJGC
Employees Worked With
Fabian
July 29, 2019
Great! Nice! Helpful! Courteous! Genuine! Got in early and everyone had a smile on their face. Tool shorted than estimated. Fabian was great and was a pleasure to work with. Got in early and everyone had a smile on their face. Tool shorted than estimated. Fabian was great and was a pleasure to work with. More
by Kbrickster
Employees Worked With
Fabian!!
July 29, 2019
Excellent customer service. Fabian was great, not only did he excel In customer service but he also went out of his way to make sure I had transportation to work. Thank you all f Fabian was great, not only did he excel In customer service but he also went out of his way to make sure I had transportation to work. Thank you all for your help. More
by maciel.luna92
Employees Worked With
Fabian, Oscar Sanchez
July 29, 2019
Great costumer service and professional car service Service was done pretty fast and recieved a rental in good condition, was communicated throughout the process and got my car back fast and working pre Service was done pretty fast and recieved a rental in good condition, was communicated throughout the process and got my car back fast and working prefectly More
by TILLJOZEF
Employees Worked With
Hector
July 29, 2019
I have never been treated so poorly All but 2 of the employees who were around when we bought our van last June are no longer there. And it’s no wonder. This is seriously the worst exper All but 2 of the employees who were around when we bought our van last June are no longer there. And it’s no wonder. This is seriously the worst experience at ANY dealership we’ve ever had dealings with! Last year the service dept kept our van for 3 weeks without ever calling to tell us what was going on. and then again this summer they had it for over 2 weeks to diagnose a problem we had been after them to handle last year! They sold it to us and then put it out on the lot to sell! Luckily we happened to stop by to look at it again and we’re able to call them on it. It wasn’t even cleaned/detailed properly. They sold it as a Certified Car, with a million promises that they’d fix anything that wasn’t “up to standards of a certified car”... but naturally the lack of communication and cooperation between sales and service, in the end we still did not ever get certain issues resolved after a year of back & forth! Every step of the way in our dealings with them was Uber frustrating. Do yourself a favor and just avoid them altogether! More
by OILTREE
July 28, 2019
No call back I had a difficult time getting a hold of my service manager to get an update on the status of my vehicle. I called several times and he finally text m I had a difficult time getting a hold of my service manager to get an update on the status of my vehicle. I called several times and he finally text me back. I stopped in w my fiancé to look at a car and when I stopped by his desk he was like oh your car is done. I asked him when someone was going to call and tel me that. More
by leanne81
Employees Worked With
Fabian
