Van Nuys Chrysler Dodge Jeep Ram - Service Center

Oscar Gallegos is a gem! Russell Westbrook CJDR handled my very arduous repair situation amazingly well and, specifically, Oscar is a gem and went above and beyond to make thi Russell Westbrook CJDR handled my very arduous repair situation amazingly well and, specifically, Oscar is a gem and went above and beyond to make this difficult time go smoothly. Oscar was communicative, friendly, and stayed on top of every detail. I will definitely go back to Russell Westbrook CDJR for all of my service because of Oscar Gallegos! More

Best customer service In the world I’ve never experienced any other dealership And their staff being as Pleasant And as caring As this dealership . Extremely polite And resp I’ve never experienced any other dealership And their staff being as Pleasant And as caring As this dealership . Extremely polite And respectful when you take your vehicle for service. More

Totally satisfied My service advisor Fabian was great. Excellent customer service and he also informed me on what services my vehicle needed. I was totally satisfied wi My service advisor Fabian was great. Excellent customer service and he also informed me on what services my vehicle needed. I was totally satisfied with the service I received. Thank you Fabian. More

They are great The service I received was really good they were really nice. I plan on getting a new car from this location. They were very friendly. The service I received was really good they were really nice. I plan on getting a new car from this location. They were very friendly. More

In a pinch and Oscar came through! Just hours away from a long road trip when my check engine light came one. Not only did Oscar make the time to check things out on a busy day and wit Just hours away from a long road trip when my check engine light came one. Not only did Oscar make the time to check things out on a busy day and without an appointment, he made sure that I was informed each step of the way and I was on the road in no time. BEST service hands down! More

Service is unacceptable I brought my Jeep for a routine inspection and oils change. I was informed that the service would take approximately 1 1/2 to 2 hours to complete. The I brought my Jeep for a routine inspection and oils change. I was informed that the service would take approximately 1 1/2 to 2 hours to complete. The service advisor never called me and I called 3 times before speaking to anyone. The advisor who finally answered the phone could not tell me if my car was ready and insisted that “my” service advisor would need to call me back. About a half an hour later I received a call that my car was ready for pick up. When I arrived, after checking out, I waited another 20 minutes for my car. When I got home, I saw that the tire rotation was not performed because they were unable to find my wheel locks. The advisor usually asks for wheel locks upon arrival, which he did not, and he never called to request them after I left. Advisor also did not inform me that the tire rotation was not performed when I picked up my vehicle. Instead I was quoted an astronomical amount of money to replace a part. Now that my car is no longer under warranty, I will return to a trusted mechanic who cares about customer service. More

Pleased Very pleased with the service provided to me from the start Hector was very polite and professional and helpful un like other dealerships ive experien Very pleased with the service provided to me from the start Hector was very polite and professional and helpful un like other dealerships ive experienced. Keep up the good work 👍🏻 More

Smooth, cordial Oscar was very polite and helpful. I’m happy you still have the complimentary car wash. So many other car service centers have done away with this. Oscar was very polite and helpful. I’m happy you still have the complimentary car wash. So many other car service centers have done away with this. More

Car problems beginning to get resolved After going to another Jeep dealership we finally found the beginning of some resolution with the help of Zach who was very helpful and attentive. We After going to another Jeep dealership we finally found the beginning of some resolution with the help of Zach who was very helpful and attentive. We look forward to our next visit to get our issue finally resolved. More

Lack of communication I brought my Renegade in because the air conditioning was not working. My Jeep was in their service department for 1 month. During that time no one re I brought my Renegade in because the air conditioning was not working. My Jeep was in their service department for 1 month. During that time no one reached out to tell me what was going on with my Jeep. I would have to contact them to ask what was going on. I would receive a very short answer that “your Jeep was not ready. “ I asked why, their reply “condenser” and that’s it. So I waited. Finally after a month I contacted them again asking the status of my car. I did not receive a reply. The next day I received a call saying my car was done and I could pick it up. Overall I have to say their communication is terrible. More