Van Nuys Chrysler Dodge Jeep Ram - Service Center

Great car repair service...fast and quick Brought my car in they fixed everything quickly and perfectly. Had the tires rotated. Oil change, new brakes and rotors and fixed my ac. Got a renta Brought my car in they fixed everything quickly and perfectly. Had the tires rotated. Oil change, new brakes and rotors and fixed my ac. Got a rental car site. Easy and perfect. My technician Hector was the man More

My Neighborhood Jeep Dealer Great people, friendly and helpful staff. I always get a great customer service here. I highly recommend this facility to all who are looking to buy Great people, friendly and helpful staff. I always get a great customer service here. I highly recommend this facility to all who are looking to buy or lease and or need service. More

Always great service, we never take our vehicles to any othe Hector was friendly and helpful from beginning to end of our visit, I was very happy with the prompt and cleanliness of our vehicle when we picked it Hector was friendly and helpful from beginning to end of our visit, I was very happy with the prompt and cleanliness of our vehicle when we picked it up. Also appreciate the lift home. Thank you for all your hard work, keep it up More

Does not honor advertised prices Came to this dealership to take advantage of the Mopar special of 3 oil changes for $99. They would not honor the price and instead would only sell m Came to this dealership to take advantage of the Mopar special of 3 oil changes for $99. They would not honor the price and instead would only sell me 2 oil changes for $89. Waited almost three and a half hours for the oil change and they forgot to replace my headlight. More

Great Service Went in for a full synthetic oil change. Check in took just a few minutes and went on about my day. They text you through out your appointment to see Went in for a full synthetic oil change. Check in took just a few minutes and went on about my day. They text you through out your appointment to see if you need anything and when your vehicle will be ready. Only thing that doesn't make this a 5 star is the lack of care they had when handling my car. No scratches or anything drastic but I saw a bunch of dirt smudges and finger prints on my car. Its not like I had a car wash right before but I would've appreciated a rinse or a quick exterior wash for the amount I paid! Hard to get any complimentary service now in days, but whatever. All the guys there are super helpful.... to women. More

Rude customer service. New electrical problem after. Upon arriving five minutes early for my 8:30am appointment my designated customer service guy, Oscar was no where to be found. There were two other pe Upon arriving five minutes early for my 8:30am appointment my designated customer service guy, Oscar was no where to be found. There were two other people working the desk and they didn't help me. I patiently waited. Oscar finally arrived late, maybe at 8:45am, possibly later. No apology, not that I needed one. That was fine, I just wanted to drop my car for the Jeep diesel recall. He proceeded to take care of me with zero care and no hospitality. I don't ask for much, but I do know what good, even decent customer service looks like. I run my own business. Ideally you would make the customer happy to be there and try to work with them. Show effort to hear their concerns and requests. I felt he was rude and short. Simply didn't care. I also didn't appreciate being called 'Boss' and 'bro.' Unprofessional. When I came back to pick up my car he did step it up a little his customer care by actually looking me in the eyes and attempting to address my concerns. I picked up my car and drive home. The next day a warning light on my dash which has never come on came on. I called Oscar and he had the same unhelpful attitude. Basically saying if have to pay to get it checked out and pay to get it fixed once they found what was wrong. I came in to get a recall fixed, left with electrical issues that I now have to pay to get assessed????? Ridiculous. And they supposedly ran a full inspection on my car while they did the recall. Shouldn't this have been noticed when they did it? I ended up taking over an hour of my day that day to personally drive back to the dealer and speak with the manager Mike. He was very helpful, haver me his card. I used to go to West Hills Jeep for service and they were amazing. Took great care, made me feel stoked to be there and got the job done without extra charges. My first impression with the Russell Westbrook dealer was not good. I won't be going back for new services but I'm hoping they take care of this issue they caused for free. More