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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,649 Reviews

2,649 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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August 14, 2019

Excellent I took my car in for a concern I had but don’t know much about cars and Oscar made sure to explain and listen to all my concerns and was really patien More

by Naancyyg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Gallegos
Aug 15, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Nancy, We appreciate the great review along with you business! Thank you, The Russell Westbrook CDJR Team!

August 14, 2019

Never returned calls. Car was there for ONE MONTH. You couldn't get a stupid radio, and I had to order it and get it myself. I called everyday, and Oscar never returned More

by smoore16
Customer Service
Recommend Dealer
No
Employees Worked With
Oscar Sanchez
August 14, 2019

delay and poor communication Poor communication - unreturned calls. In terms of the vibe there, why play particular music that is sexually explicit when families are there? Real More

by From a very frustrated customer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There was an additional employee, but I won't give the name.
August 14, 2019

Fabian is very polite. Professional. I’ve brought my car for service. There was a big line, but guys did everything super quick and clean! Fabian was the best! 👍🏻 Thank you guys! More

by NiKolay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian
Aug 15, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Nikolay, We appreciate the great review along with you business! Thank you, The Russell Westbrook CDJR Team!

August 14, 2019

Great service! Went in for the Rubicon’s oil change and was immediately pleasantly greeted outside, at the drive-in. The employees inside were busy but very helpful More

by Ingrid Marie
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex ????, Oscar Sanchez
Aug 15, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ingrid, We appreciate the great review along with you business! Thank you, The Russell Westbrook CDJR Team!

August 12, 2019

Great Service I was experiencing issues with my vehicle and given the run around for a couple of months. However, once we alerted management of our issue, he was a More

by bettysimpson.mba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Sanchez
Aug 13, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Betty, We appreciate the great review and your business! The Russell Westbrook CDJR Team!

August 12, 2019

Best Service for my Grand Cherokee Service wrighter Benny was great , attentive , and super helpful . its because of him that I come to your service desk as well as the convenience of More

by GREGSTIEGLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Stevens
Aug 13, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Greg, We appreciate the great review and your business! The Russell Westbrook CDJR Team!

August 11, 2019

Recall review I brought my car in for a recall on the airbags and Fabian made sure everything was taken care of and he was very professional More

by glambaby1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fabian
Aug 13, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Glam, We appreciate the great review and your business! The Russell Westbrook CDJR Team!

August 10, 2019

Satisfying This is the first time that I came for service for my car. The agent is very friendly and accomodating. He introduced himself and asked what I neede More

by RLSANDIEGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach
Aug 13, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

RLSANDIEGO, We appreciate the great review and your business! The Russell Westbrook CDJR Team!

August 10, 2019

Service The check engine light was on. Service technicians diagnosed the problem and found the steering angle sensor was faulty. Parts were ordered parts and More

by Maguchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny
Aug 13, 2019 -

Van Nuys Chrysler Dodge Jeep Ram responded

Maguchi, We appreciate the great review and your business! The Russell Westbrook CDJR Team!

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