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Van Nuys Chrysler Dodge Jeep Ram - Service Center
Van Nuys, CA
2,662 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,662 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center
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August 22, 2019
Poor Customer Service Disappointed that their loaner car was not covered by the FCA US LLC full Roadside Assistance. Use of the loaner, which only drove me 15 miles home a Disappointed that their loaner car was not covered by the FCA US LLC full Roadside Assistance. Use of the loaner, which only drove me 15 miles home and ended up sitting in my driveway with its flat tire, cost me $120. More
by pja39834
Verified Customer
August 21, 2019
wait was to long and the price was very expensive. Waiting area for customers should provide more for the customer insttead of purchasing every food item. we are already spending alot for parts and l Waiting area for customers should provide more for the customer insttead of purchasing every food item. we are already spending alot for parts and labor we should be treated with some benefits too. More
by BERNFE03
Employees Worked With
n/a
August 20, 2019
Fixed my Check Engine Light I had to bring my 2001 Ram 1500 Truck into get my ECU fixed, since Dodge does not make new ones I had to get my own rebuilt ECU it took a little while I had to bring my 2001 Ram 1500 Truck into get my ECU fixed, since Dodge does not make new ones I had to get my own rebuilt ECU it took a little while to get it programmed. Now I have to wait to see the CHP Referee to get registered, keeping my fingers crossed the check engine light stays off for 3 weeks! More
by ericwtpf
Employees Worked With
Zack Martin
August 19, 2019
Some Recent Setbacks I had two recent difficult experiences with the service center. On July 5th i brought my Jeep in for an electrical problem. The work was completed in I had two recent difficult experiences with the service center. On July 5th i brought my Jeep in for an electrical problem. The work was completed in a timely and correct manner by the service technician. However when I was charged for the service I was charged three times on my credit card. It took several phone calls that went largely unanswered or returned as there is no operator who picks up the phone on a regular basis and a visit to the Finance department before the issue was finally resolved on 8/16. I think. A few weeks later on 7/30 I brought in my Jeep when I received a recall notice concerning the catalytic converter. The service manager seemed overwhelmed correcting other employee mistakes that morning. My car was processed incorrectly and scheduled for a different service because one employee did the paperwork for the wrong vehicle. There were two similar Jeep Patriots in for service and they confused the two. I tried to contact the service manager later that day. He responded at 5:45 saying the car was ready but that I had to be there by 6:00 to pick it up. Your website clearly states service department is open until 7:00. When I did get there by 6:05 the car still wasn't ready. Didn't leave until 6:30. More
by mgilles
Employees Worked With
Other Employees :
Beny Marikta overcharged me on July 5th, Fabian Gallegos handled the recall service on July 30, Deann in Finance took my claim for overcharges, Mike Astryan gave me the refund
August 17, 2019
Excellent service I had a wonderful experience and I would love to come back and get more service with you zack is true professional and I would work with again I had a wonderful experience and I would love to come back and get more service with you zack is true professional and I would work with again More
by RICOZEBOW50@gmail.com
August 17, 2019
Helpful & respectful employees The person who helped me told me the service may take up to 3 days, but he had it ready the next day. He was patient and answered my questions accordi The person who helped me told me the service may take up to 3 days, but he had it ready the next day. He was patient and answered my questions accordingly. He updated me through texts. More
by sheilaspecialist
Employees Worked With
Fabian
August 16, 2019
Quick and easy service I had an unexpected day off and stopped by without and appt. Eddie and Mike were very helpful and accommodating and serviced my vehicle quick! It also I had an unexpected day off and stopped by without and appt. Eddie and Mike were very helpful and accommodating and serviced my vehicle quick! It also came back washed so that was a great surprise!! More
by JAY.SCOTT.ALLEN
Employees Worked With
August 15, 2019
Efficient and kind Thank you to all of the people I encountered with at this location. I found the service to be efficient and the people polite and even kind. Thank you to all of the people I encountered with at this location. I found the service to be efficient and the people polite and even kind. More
by murielleoking
August 15, 2019
Amazing experience with Eddie! Eddie was willing and able to help me as soon as I walked in! Great customer service and very knowledgeable. Got me in and out as fast as he could and Eddie was willing and able to help me as soon as I walked in! Great customer service and very knowledgeable. Got me in and out as fast as he could and my car rides smooth again. Definitely coming back! More
by TENORRAFAEL88
Employees Worked With
Eddie
August 14, 2019
everything fantastic service guys friendly and knows the job. i m so happy to take my car to that service center and appreciate from them. they car wash the car after serv service guys friendly and knows the job. i m so happy to take my car to that service center and appreciate from them. they car wash the car after service. and this is best one More
by SEAN54
Employees Worked With
Benny
