Van Nuys Chrysler Dodge Jeep Ram - Service Center

Great customer service! Alex was super friendly and helpful. That dude could run the whole service department. You can tell he cares about the customers and their needs. Alex was super friendly and helpful. That dude could run the whole service department. You can tell he cares about the customers and their needs. More

Excellent customer service The service rep, Alex, was excellent. This was unfortunately a follow up visit after an issue was found not fixed at the previous service. Alex ensure The service rep, Alex, was excellent. This was unfortunately a follow up visit after an issue was found not fixed at the previous service. Alex ensured that the repeat issue was analysed by service mechanics. He also provided a rental service for the duration at no charge and kept me informed of the work that was being carried out. More

Reliable Service I came into Russell Westbrook to have my Jeep serviced for a recall. Fabian was super communicative and helpful. Would definitely recommend - especial I came into Russell Westbrook to have my Jeep serviced for a recall. Fabian was super communicative and helpful. Would definitely recommend - especially the wonderful Fabian! More

always great service with a friendly smile. Oscar has been my service advisor for almost two years now and he has always made my family feel welcomed no matter if it was a simply oil change or a Oscar has been my service advisor for almost two years now and he has always made my family feel welcomed no matter if it was a simply oil change or a major job on the car. Thanks for your great service. More

Great service I brought my 2018 Jeep Wrangler unlimited to the dealership. Oscar the service rep helped me For the service. This is a great dealership. I brought I brought my 2018 Jeep Wrangler unlimited to the dealership. Oscar the service rep helped me For the service. This is a great dealership. I brought the car to Harout, first time and he initiated the service. The backlight had a crack and console latch broke. These two parts were replaced. More

2 hour oil change It would be nice if you provided shuttle service. Otherwise a nice dealership. Secondly, I didn’t need the car wash but I wish I had because my Jeep It would be nice if you provided shuttle service. Otherwise a nice dealership. Secondly, I didn’t need the car wash but I wish I had because my Jeep was covered with black smug from the workers. More

Frustrating Poor customer service. Takes forever to speak with someone. They do not call to give status updates. Still waiting for the service manager to return m Poor customer service. Takes forever to speak with someone. They do not call to give status updates. Still waiting for the service manager to return my call. The worst service department I’ve experienced. More

fast, courteous, Although there was a line, I was quickly attended to and was out within 30 minutes. Even though I had a minor problem, the tech even went so far as to Although there was a line, I was quickly attended to and was out within 30 minutes. Even though I had a minor problem, the tech even went so far as to fix the issue himself so I could be on my way quickly. More

Amazing Perfect everything, knowledgeable and willing to go extra mile to make sure satisfaction. Overall amazing customer service. Will definitely recommend Perfect everything, knowledgeable and willing to go extra mile to make sure satisfaction. Overall amazing customer service. Will definitely recommend his services to my friends. More