Van Nuys Chrysler Dodge Jeep Ram - Service Center

Total Disregard for Customer Service I took my car in because my engine service light came on. My car was repaired but later that day the same light came on again. I tried contacting my s I took my car in because my engine service light came on. My car was repaired but later that day the same light came on again. I tried contacting my service advisor multiple time over the phone and through email. I never received a call back from him. I was also told that the service manager would reach out to me that same day and I also didn’t hear from him. TERRIBLE CUSTOMER SERVICE! YOU WILL BE IGNORED! More

Zach was great Just leased my second grand Cherokee with your dealership. It’s been a month and the xm radio was not working properly. Brought the car in. Zach was n Just leased my second grand Cherokee with your dealership. It’s been a month and the xm radio was not working properly. Brought the car in. Zach was nice enough to find me a rental so I could get to work. Returned my car the same day. More

Exceptional Customer Service. I'm not one to write positive reviews because I expect those in customer service to do what they are paid to do, but Vahe went way above and beyond st I'm not one to write positive reviews because I expect those in customer service to do what they are paid to do, but Vahe went way above and beyond standard customer service. I made an appt. online, and when I showed up at appt. time I did not have to wait in a long line, and I explained what I needed done and showed him what I needed done. He called me to explain various costs and where to save money and the various services were completed within a couple of hours. Great service and I love my jeep and will be leasing a new one in 18 months!!! More

Good improvement better than it was just a year or so ago The quality of the service seems good although a bit crowded with vehicles the only gripe I have is the night drop the box really anyone could fish t The quality of the service seems good although a bit crowded with vehicles the only gripe I have is the night drop the box really anyone could fish the key out pretty easy And you are left to park your car on the street until they open And someone hopefully from the dealership gets it not the best area to have to do that More

Oil Change Went in for an oil change and was greeted right away, everything was fast and easy, and I even got a complimentary car wash. Thanks Oscar! Went in for an oil change and was greeted right away, everything was fast and easy, and I even got a complimentary car wash. Thanks Oscar! More

Really impressed with the customer service I dropped by for an oil change without an appointment and Vahe took my car right in (even though I was a little too close to the cut off time). I got I dropped by for an oil change without an appointment and Vahe took my car right in (even though I was a little too close to the cut off time). I got my car back quickly and he told me he even added some pressure back into two of my tires because they needed it. Really happy with the service here, thank you Vahe! More

I feel like a VIP EVERY visit! I have never been so happy to take my car in for routine service. The staff, the work, the level of customer care, the dealership.. EVERYTHING is 5Sta I have never been so happy to take my car in for routine service. The staff, the work, the level of customer care, the dealership.. EVERYTHING is 5Star here. My Jeep is treated like it's a luxury vehicle every time, and I'm left feeling like I just got hooked up. Thank you SO much!! We're on our THIRD Jeep thanks to this dealership!! More

Oil change Customer service was a bit awkward. Employees were speaking in foul language. Didn't seem happy. The person who helped me initially had a problem fi Customer service was a bit awkward. Employees were speaking in foul language. Didn't seem happy. The person who helped me initially had a problem finding my warranty. I asked if he could call where I bought my warranty and he said no. He said I had to pay for the service and then asked for a refund if I wanted it done. I proceeded to call myself to find an answer about my warranty. Found my answer in less than 5 minutes. Something your employee could have done. More

Had wait 4 days for update. So I drop off car early in week. I was told I could drop off sundays. My appointment next day. I had work. So Sunday was good. I’ll give them a day t So I drop off car early in week. I was told I could drop off sundays. My appointment next day. I had work. So Sunday was good. I’ll give them a day to check vehicle. Tuesday I called no reply. Wednesday called no reply. Finally speak to supervisor. Thursday was told he will call back later that day. Never happens. So Friday after being hold 30 minutes. Line hangs up. I called again and finally my service advisor finally answers On Friday days later.. He finally tells me we replace camera. They will have to order new stereo. Ok. I have to bring back when arrives. Pick it up saturday morning. Just come find a dent on my car. I love this dealer place. But hopefully was just small mis communication issue. I’m a calm person i don’t get mad. Just want updates after two days. This was all factory issues. I was not even given car to use in mean time. More

REALLY Difficult to get good service at this place There are signs that it is turning around, I credit Customer Relations Manager Mike Gonzales with this, but they've got a long way to go. There are signs that it is turning around, I credit Customer Relations Manager Mike Gonzales with this, but they've got a long way to go. More