Van Nuys Chrysler Dodge Jeep Ram - Service Center

Service Eddie was very helpful. Just came in for an oil change, rotation and check the rear end of our car as there is a noise as we are driving. He said the Eddie was very helpful. Just came in for an oil change, rotation and check the rear end of our car as there is a noise as we are driving. He said the noise is not coming g from the rear end that is coming from the back two tires. Eddie claims they could not do the rotation as he said the back two tires are cracked on the inside and said that is causing the noise. We were not able to look at it. I hope he is correct as we are getting new tires and this better fix the problem or we will be back. More

Always Improving!! I’ve been coming to this service center for almost 4 years! When I first began to come here they were not a great center. Hey nearing and send me time I’ve been coming to this service center for almost 4 years! When I first began to come here they were not a great center. Hey nearing and send me times rude! However, a lot of staff has changed in the last year or two and the quality of the service experience has improved exponentially!! A well organized and caring crew! Really great service! More

Standard level of service They accommodated me before my appointment and provided a loaner car through Budget. The paperwork was not provided to Budget so I had to wait. Also, They accommodated me before my appointment and provided a loaner car through Budget. The paperwork was not provided to Budget so I had to wait. Also, I was properly notified when my car was ready. Otherwise it was good service and friendly. They’re super busy. More

recall Service was fast and very good plus Jeep got an uber to give me a ride home while I was waiting. so far everytime I have has service it's been great! Service was fast and very good plus Jeep got an uber to give me a ride home while I was waiting. so far everytime I have has service it's been great! More

comprehensive work and helpful staff I have service coupons from the dealership that sold me my jeep and which is now closed (Canoga Park). The service rep knew all about them and there w I have service coupons from the dealership that sold me my jeep and which is now closed (Canoga Park). The service rep knew all about them and there was no trouble or issues in honoring them. The bill was clear about the work done. The service rep took the time to keep me informed of progress while working. I was grateful for the cold water and though the waiting area was noisy I was able to read on a comfortable chair. More

Best staff and fast service. Very easy and efficient. Alex Baptiste helped me greatly, took in my car for a quick interior fix, had it done in 25 mins. BEST!!!!! Very easy and efficient. Alex Baptiste helped me greatly, took in my car for a quick interior fix, had it done in 25 mins. BEST!!!!! More

Quick service at 7am! Bennie was very helpful and efficient. I was offered water from another service member. The staff is very kind. The service was quick and I got a car Bennie was very helpful and efficient. I was offered water from another service member. The staff is very kind. The service was quick and I got a car wash! More

Above and beyond Oscar listened to my issues and resolved everything on the first run. I literally was prepared to have my Jeep there for a week as i had tried to hav Oscar listened to my issues and resolved everything on the first run. I literally was prepared to have my Jeep there for a week as i had tried to have these issues resolved at another dealer but after 3 days they only did the oil change! I took my vehicle to Oscar & dropped it off on a Sunday with zero expectations accept for some hope that it would eventually get resolved. I was astounded when he called Tuesday morning and told me that all issues (axle replacement, catalytic converter & TPS) were resolved! I came to pick up my Jeep & found it was washed and ready to go. This will be my go to dealer going forward. More

Quick and Professional Zack handled my service quickly, thoroughly and professionally. I brought my vehicle in at 7am for a 9:30am appointment. He jumped right in and proces Zack handled my service quickly, thoroughly and professionally. I brought my vehicle in at 7am for a 9:30am appointment. He jumped right in and processed the service order, ensuring my service was done as soon as possible. More