Van Nuys Chrysler Dodge Jeep Ram - Service Center

Does not honor advertised prices Came to this dealership to take advantage of the Mopar special of 3 oil changes for $99. They would not honor the price and instead would only sell m Came to this dealership to take advantage of the Mopar special of 3 oil changes for $99. They would not honor the price and instead would only sell me 2 oil changes for $89. Waited almost three and a half hours for the oil change and they forgot to replace my headlight. More

Great Service Went in for a full synthetic oil change. Check in took just a few minutes and went on about my day. They text you through out your appointment to see Went in for a full synthetic oil change. Check in took just a few minutes and went on about my day. They text you through out your appointment to see if you need anything and when your vehicle will be ready. Only thing that doesn't make this a 5 star is the lack of care they had when handling my car. No scratches or anything drastic but I saw a bunch of dirt smudges and finger prints on my car. Its not like I had a car wash right before but I would've appreciated a rinse or a quick exterior wash for the amount I paid! Hard to get any complimentary service now in days, but whatever. All the guys there are super helpful.... to women. More

Rude customer service. New electrical problem after. Upon arriving five minutes early for my 8:30am appointment my designated customer service guy, Oscar was no where to be found. There were two other pe Upon arriving five minutes early for my 8:30am appointment my designated customer service guy, Oscar was no where to be found. There were two other people working the desk and they didn't help me. I patiently waited. Oscar finally arrived late, maybe at 8:45am, possibly later. No apology, not that I needed one. That was fine, I just wanted to drop my car for the Jeep diesel recall. He proceeded to take care of me with zero care and no hospitality. I don't ask for much, but I do know what good, even decent customer service looks like. I run my own business. Ideally you would make the customer happy to be there and try to work with them. Show effort to hear their concerns and requests. I felt he was rude and short. Simply didn't care. I also didn't appreciate being called 'Boss' and 'bro.' Unprofessional. When I came back to pick up my car he did step it up a little his customer care by actually looking me in the eyes and attempting to address my concerns. I picked up my car and drive home. The next day a warning light on my dash which has never come on came on. I called Oscar and he had the same unhelpful attitude. Basically saying if have to pay to get it checked out and pay to get it fixed once they found what was wrong. I came in to get a recall fixed, left with electrical issues that I now have to pay to get assessed????? Ridiculous. And they supposedly ran a full inspection on my car while they did the recall. Shouldn't this have been noticed when they did it? I ended up taking over an hour of my day that day to personally drive back to the dealer and speak with the manager Mike. He was very helpful, haver me his card. I used to go to West Hills Jeep for service and they were amazing. Took great care, made me feel stoked to be there and got the job done without extra charges. My first impression with the Russell Westbrook dealer was not good. I won't be going back for new services but I'm hoping they take care of this issue they caused for free. More

Oscar Gallegos is a gem! Russell Westbrook CJDR handled my very arduous repair situation amazingly well and, specifically, Oscar is a gem and went above and beyond to make thi Russell Westbrook CJDR handled my very arduous repair situation amazingly well and, specifically, Oscar is a gem and went above and beyond to make this difficult time go smoothly. Oscar was communicative, friendly, and stayed on top of every detail. I will definitely go back to Russell Westbrook CDJR for all of my service because of Oscar Gallegos! More

Best customer service In the world I’ve never experienced any other dealership And their staff being as Pleasant And as caring As this dealership . Extremely polite And resp I’ve never experienced any other dealership And their staff being as Pleasant And as caring As this dealership . Extremely polite And respectful when you take your vehicle for service. More

Totally satisfied My service advisor Fabian was great. Excellent customer service and he also informed me on what services my vehicle needed. I was totally satisfied wi My service advisor Fabian was great. Excellent customer service and he also informed me on what services my vehicle needed. I was totally satisfied with the service I received. Thank you Fabian. More

They are great The service I received was really good they were really nice. I plan on getting a new car from this location. They were very friendly. The service I received was really good they were really nice. I plan on getting a new car from this location. They were very friendly. More

In a pinch and Oscar came through! Just hours away from a long road trip when my check engine light came one. Not only did Oscar make the time to check things out on a busy day and wit Just hours away from a long road trip when my check engine light came one. Not only did Oscar make the time to check things out on a busy day and without an appointment, he made sure that I was informed each step of the way and I was on the road in no time. BEST service hands down! More

Service is unacceptable I brought my Jeep for a routine inspection and oils change. I was informed that the service would take approximately 1 1/2 to 2 hours to complete. The I brought my Jeep for a routine inspection and oils change. I was informed that the service would take approximately 1 1/2 to 2 hours to complete. The service advisor never called me and I called 3 times before speaking to anyone. The advisor who finally answered the phone could not tell me if my car was ready and insisted that “my” service advisor would need to call me back. About a half an hour later I received a call that my car was ready for pick up. When I arrived, after checking out, I waited another 20 minutes for my car. When I got home, I saw that the tire rotation was not performed because they were unable to find my wheel locks. The advisor usually asks for wheel locks upon arrival, which he did not, and he never called to request them after I left. Advisor also did not inform me that the tire rotation was not performed when I picked up my vehicle. Instead I was quoted an astronomical amount of money to replace a part. Now that my car is no longer under warranty, I will return to a trusted mechanic who cares about customer service. More

Pleased Very pleased with the service provided to me from the start Hector was very polite and professional and helpful un like other dealerships ive experien Very pleased with the service provided to me from the start Hector was very polite and professional and helpful un like other dealerships ive experienced. Keep up the good work 👍🏻 More